AFEEZ JIMOH

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and other input devices.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Configured systems according to prescribed software and hardware frameworks.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

Maintenance of Hardware and Software:
Install, set up, and maintain laptops, desktops, and other IT devices.
Diagnose and fix hardware problems with networking equipment, printers, and monitors.
I make sure most recent antivirus software are installed on all systems.

Technical Assistance:
Respond to both in-person and remote user requests for technical support.
Investigate and fix problems with peripherals, apps, and operating systems.
Assist people step-by-step while causing the least amount of interference with their job.

Support for Networks:
Configure and maintain network equipment, such as firewalls, switches, and routers.
Examine and fix problems with LAN, WAN, and wireless network connectivity.
Support the administration and upkeep of safe access to common resources.

Establish and maintain passwords, user accounts, and permissions.
Track system performance and take proactive measures to resolve any possible problems.
As required, assist with server operations, backups, and restoration procedures.

Reporting and Documentation:
Keep thorough records of all IT resources, problems, and fixes.
For future use, record system configurations and troubleshooting methods.
Regularly comment on typical problems and make suggestions for enhancements to IT procedures.

Cooperation and Education:
When implementing new systems and technologies, collaborate closely with the IT staff.
Introduce users to new tools and applications as well as fundamental troubleshooting methods.
Assist with organizational initiatives such as system migrations or hardware upgrades.

Customer support:
Provide amiable and competent assistance to users so they feel encouraged and secure.
Sustain a high level of service quality to promote dependability and trust in IT services.

Diagnose and resolve issues related to desktop computers, laptops, printers, and other hardware devices.

Troubleshoot software problems, including operating systems and custom software used by the organization.

Provide on-site and remote support to end-users for technical issues.

Assist with password resets, user account creation, and permissions in company systems.

Offer guidance and training on basic software usage, including operating systems and office applications.

System Configuration and Maintenance:

Set up and configure new desktops, laptops, and peripherals, ensuring all devices are ready for use.

Perform regular updates and patches for operating systems and software to keep systems secure and up to date.

Assist in troubleshooting network connectivity issues, including Wi-Fi and LAN connections.

Help users connect to shared resources, printers, and network drives.

Maintain detailed records of issues and resolutions in the ticketing system.

Provide regular reports on common issues, trends, and areas for improvement to the IT management team.

Work closely with other IT teams to escalate unresolved technical problems or major incidents.

Assist with several implementation of IT projects, such as system migrations, software deployments, and hardware upgrades.

Provide excellent customer service by ensuring prompt, professional, and courteous interactions with end-users.

• Degree Awarded with Honors
• Member of eie