Jadwiga Khan
BOLTON,LANCASHIRE
Summary
Proactive International Business Management student with hands-on experience in customer service, retail, and quality assurance. I demonstrate strong organisational skills and effective communication, supporting efficient operations and teamwork. Experienced in managing workloads, handling stock and cash, and maintaining professionalism under pressure. Quick to learn and adapt, committed to enhancing processes and contributing to team success.
Overview
1
1
Language
21
21
years of professional experience
Work History
Quality contract/process technician
Park Cakes Bakeries
BOLTON, LANCASHIRE
04.2024 - 11.2026
- Coordinated with quality assurance teams to ensure products met customer specifications and regulatory standards.
- Maintained up-to-date knowledge of Good Manufacturing Practices, ensuring compliance with production and delivery standards.
- Documented process parameters and adjustments, creating valuable records for future reference and compliance.
- Reviewed and updated standard operating procedures, aligning processes with industry advancements and regulatory compliance.
- Managed inventory levels of raw materials and consumables, ensuring availability for uninterrupted production.
- Monitored department stock levels, completing stock takes and rotations regularly and ordering new stock when needed.
- Selected and packed quality-checked items for accurate and timely despatch, ensuring customer satisfaction.
Coffee shop owner
Sweet break
BOLTON, LANCASHIRE
04.2017 - 03.2020
- Managed daily operations of a bustling café, overseeing staff, inventory, and customer service.
- Used social media to expand market reach and facilitate sales agent recruitment.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Organised staff rosters to ensure optimal staffing levels, maximising operational efficiency.
- Ran operations successfully according to industry best practices and owner standards.
- Maintained safe workplace by complying with health department regulations and food safety standards.
- Analysed customer feedback to identify areas for improvement, leading to enhanced dining experiences and increased repeat business.
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Hosted successful events and private functions, tailoring services to meet diverse client needs and maximising venue profitability.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Coordinated with chefs to introduce special dietary menus, catering to vegan, gluten-free, and allergen-sensitive diners.
- Created work schedules and assigned employees' shifts to cover company operations and fulfil clients' needs.
- Supervised portion control and quantities of preparation to minimise waste.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Developed and implemented innovative marketing strategies, significantly increasing footfall and boosting restaurant revenue by 25%.
- Moved throughout facility and kitchen to visually monitor food quality and service standards.
- Negotiated with suppliers for cost-effective procurement of ingredients while maintaining high-quality standards for menu items.
- Developed staff by providing ongoing feedback, establishing performance expectations and conducting performance reviews.
- Trained and mentored new staff, fostering a culture of excellence and teamwork that reduced staff turnover by 30%.
- Established strong relationships with local businesses and community organisations, enhancing the restaurant's profile and customer base.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Responded to complaints, taking appropriate action to turn dissatisfied guests into return guests.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Estimated food needs to place orders with distributors and schedule deliveries of fresh food and supplies.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.
- Cultivated a welcoming atmosphere, fostering loyalty among a diverse clientele.
- Oversaw café refurbishment projects, enhancing the customer experience and aesthetic appeal.
- Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries.
- Negotiated with suppliers to secure high-quality ingredients at competitive prices, enhancing profitability.
- Prepared and filed tax returns to meet HMRC deadlines.
- Interviewed, selected and trained staff for smooth restaurant operations with outstanding customer service.
- Solicited feedback from guests regarding food, beverages, and service to implement improvements.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Led a team with a focus on collaboration and professional development, reducing staff turnover.
- Built strong relationships with local businesses, creating mutually beneficial partnerships.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Implemented rigorous health and safety protocols, achieving a five-star hygiene rating from local health authorities.
- Maintained food storage and preparation equipment to ensure safety and operational efficiency.
- Evaluated current markets to identify trends and market shifts.
- Pitched in to help with meal service and kitchen tasks during peak periods and employee absences.
- Put proper security procedures in place to protect employees, guests and company assets.
- Conducted regular competitor analysis to stay ahead in a competitive market.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Educated staff members on procedural and menu changes.
- Spearheaded marketing campaigns that boosted brand visibility and attracted a wider customer base.
- Crafted dynamic menus in collaboration with the head chef, incorporating seasonal produce and responding to customer preferences.
- Designed and implemented innovative menu items, resulting in a 20% increase in sales.
- Processed a high volume of monthly payroll entries using Sage 50.
- Established budgets and monitored operations to keep expenditure within budget.
- Determined staffing needs, recruited and trained new hires and assigned responsibilities to improve productivity.
- Actively promoted shop offerings through newspaper advertisements, catalogue and brochures to attract new customers.
- Established and managed sales associate credit lines and conducted credit verifications.
- Performed daily inspections and periodic audits to check safety of equipment and call in maintenance contractors in case of malfunctions.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Conducted comprehensive market research to stay ahead of industry trends and adjust business strategies accordingly.
- Pioneered a sustainable sourcing policy, reducing the restaurant's carbon footprint and appealing to environmentally conscious consumers.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Led the restaurant through a significant refurbishment, minimising disruption to service and re-launching to critical acclaim.
Shop Manger
Jeronimo Martins Sp.z.oo
Koszalin, Poland
05.2006 - 01.2016
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Achieved sales targets through proactive identification and pursuit of customer leads. by seeking opportunities for operational expansion and new customer acquisition.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Monitored employee performance, providing feedback and coaching to improve service delivery.
- Fostered a positive work environment, leading to increased staff retention rates.
- Controlled budget for store expenses, ensuring efficient use of resources.
- Reviewed and optimised staffing levels to meet demand peaks without overspending.
- Set prices based on market capacity and demand to achieve revenue targets.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Conducted regular stock checks to maintain inventory accuracy and minimise losses.
- Merchandised displays to showcase new and popular items.
- Collaborated with the merchandising team to ensure optimal product display and availability.
- Formulated marketing and promotional strategies to drive business revenue.
- Developed retail strategies aligned with seasonal trends and created implementation plans for deployment teams.
- Prepared detailed sales reports, analysing trends and identifying opportunities for growth.
- Analysed competitor activities, adjusting strategies to maintain competitive edge.
- Actioned customer feedback to improve product and service provisions.
- Enforced team compliance with health and safety requirements to maintain standards.
- Implemented employee incentive programme that increased sales and boosted team morale.
- Established budgets for specific projects and teams and controlled costs.
- Managed the evaluating, determining value and pricing of new products within the product range.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Implemented employee incentive programme that increased sales and boosted team morale.
- Established budgets for specific projects and teams and controlled costs.
Education
BSc(Hons) International Business Management - International Business Management
UGM Manchester
Manchester01-2031
Level 3 Diploma - Business Management
London Language Club
London, ENG01-2026
GCSEs - IT Technology's
General Secondary school
Swidwin01-2007
Certificate of Higher Education - Landscape architect
Vocational college-Zak in Koszalin
Koszalin01-2006
Skills
- SAP knowledge
- Microsoft Office
- Planning coordination
- Analytical thinking
- Problem-solving abilities
- Ability to prioritise tasks
- Ability to work under pressure
- Strong attention to detail
- Multitasking ability
- Team collaboration
- Flexible and adaptable
- Strong sense of responsibility
- Responsible and reliable
Languages
English
Upper Intermediate
B2
Interests
Reading books
Travelling
Gardening and landscape design
Walking and spending time outdoors
Cooking
Timeline
Quality contract/process technician
Park Cakes Bakeries
04.2024 - 11.2026
Coffee shop owner
Sweet break
04.2017 - 03.2020
Shop Manger
Jeronimo Martins Sp.z.oo
05.2006 - 01.2016
BSc(Hons) International Business Management - International Business Management
UGM Manchester
Level 3 Diploma - Business Management
London Language Club
GCSEs - IT Technology's
General Secondary school
Certificate of Higher Education - Landscape architect
Vocational college-Zak in Koszalin