JADESOLA FARINRE
IT Solutions Advisor
Warrington,United Kingdom
Summary
Technically-savvy and performance-driven IT professional keen to take on a position in Information Technology. Proven skills in application development and software development using the latest technologies. Possess a thorough understanding of IT project lifecycle planning and execution. Committed to working within specifications to deliver cost-effective and timely results. Excellent written and oral communication skills. Strong desire to learn with a profound ability to work efficiently without supervision.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
IT Solutions Advisor
Mckinsey & Company
10.2022 - 01.2024
- Proactively ensured optimal functioning of office technology infrastructure, including meeting rooms, to elevate the customer experience within the office environment
- Resolved technical issues promptly by collaborating with central teams, delivering world-class customer service through swift problem-solving and effective communication
- Engaged with colleagues to understand their technology needs, providing tailored solutions and timely advice while documenting valuable insights for continuous improvement
- Took ownership of colleague-reported incidents on ServiceNow, guiding end-to-end resolution to minimize disruptions and enhance productivity
- Conducted comprehensive stock-taking and maintained accurate asset records, ensuring accountability and efficient resource utilization
- Handled incidents and requests related to end-user software, PC hardware, mobile devices, and printers
- Facilitated comprehensive technology orientation for new hires, enabling seamless integration and productivity from day one
- Acted as a liaison between office staff and product teams, advocating for customer-centric improvements in IT products and services
- Supported projects such as firm and client sponsored events and office expansions
- Delivered impactful technical product training, empowering users with the knowledge to embrace and leverage new technology effectively
- Contributed to the implementation of office technology solutions and actively participated in local, regional, and global initiatives, driving innovation and efficiency
Ignite Graduate - Digital Technology
Baker Hughes
02.2021 - 09.2022
- Played a pivotal role in all phases of the Software Development Life Cycle (SDLC), from Requirements Gathering to Postproduction Support, ensuring seamless workflow migration from General Electric’s Support Central to Microsoft Office 365
- Collaborated in the creation and development of PowerApps model and canvas-driven apps, streamlining processes and enhancing user experience
- Collaborated directly with clients to understand project requirements and developed tailored solutions to address business needs effectively
- Provided day-to-day technical support to end-users, demonstrating a deep understanding of PowerApps development, and troubleshooting skills
- Innovated custom connectors with Microsoft Flow to adapt to evolving business requirements, enhancing system flexibility and efficiency
- Demonstrated expertise in the Microsoft Power Platform, specializing in MS PowerApps and Flows to deliver high-quality solutions
- Contributed to designing and managing site content and capabilities on SharePoint, ensuring optimal functionality and user accessibility
- Conducted daily maintenance activities to uphold site integrity and performance, optimizing user experience and productivity
- Successfully migrated workflows from General Electric’s Support Central to Microsoft Office 365, resulting in [quantifiable improvement, cost saving, increased efficiency, reduced downtime]
- Implemented custom solutions and provided technical support, resulting in [quantifiable outcome, e.g., improved system performance, enhanced user satisfaction]
Microsoft IT Technical Support Intern
Lagetronix
07.2020 - 01.2021
- Company Overview: (Intern4Afrika Internship Programme)
- Executed the deployment of dependable cloud solutions
- Adapted cloud solutions to accommodate the evolving demands of the business
- Integrated and incorporated solutions into applications to align with the dynamic needs of the business
- Conducted installation, configuration, and troubleshooting of software to enhance functionality
- Developed and execute test cases based on software requirements and design specifications
- Collaborated with developers and stakeholders to understand product requirements and resolve issues
- Conducted compatibility testing of software across different platforms, browsers, and devices
- Actively participated in continuous improvement initiatives to enhance the overall quality assurance process
- (Intern4Afrika Internship Programme)
Web Designer and Software Developer Intern
NetPoint Communications
06.2013 - 12.2013
- Crafted and sustained advanced web applications, constructing websites through the utilization of JavaScript, PHP, and HTML
- Conducted software installation, configuration, and contributed to resolving software-related challenges
- Formulated, generated, and integrated web graphics into various projects
- Conducted installation, configuration, and troubleshooting of software to enhance functionality
- Developed and execute test cases based on software requirements and design specifications
- Collaborated with developers and stakeholders to understand product requirements and resolve issues
- Conducted compatibility testing of software across different platforms, browsers, and devices
- Actively participated in continuous improvement initiatives to enhance the overall quality assurance process
Education
Master of Science - Computer Science
University of Ibadan
04.2001 - 01.2019
Bachelor of Science - Computer Science
University of Ibadan
04.2001 -
Skills
Web Design & Development
Software Development Processes
Business Intelligence & Analytics
Project management
Process Improvement
System Troubleshooting
Customer Relationship Management
Organization and Planning Skills
Verbal and Written Communication Skills
User Requirements Gathering
Data Visualization Tool: PowerBI
Operating Systems: Windows, macOS
Programming Languages: HTML, Python
Ticket management, bug reporting and resolution: ServiceNow
Automation and workflow: PowerApps, Power Automate
Manual testing
Test planning, Functional testing, Regression testing
Customer service
Certification
ISTQB Certified Tester, Foundation Level (v4.0)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Solutions Advisor
Mckinsey & Company
10.2022 - 01.2024
Ignite Graduate - Digital Technology
Baker Hughes
02.2021 - 09.2022
Microsoft IT Technical Support Intern
Lagetronix
07.2020 - 01.2021
Web Designer and Software Developer Intern
NetPoint Communications
06.2013 - 12.2013
Master of Science - Computer Science
University of Ibadan
04.2001 - 01.2019
Bachelor of Science - Computer Science
University of Ibadan
04.2001 -