Jaden Samuels
Northampton,Northamptonshire
Summary
Detail-oriented professional with a strong capability in strategic planning for myself and also others. Skilled in automating Excel reports for Microsoft defender and data entry, demonstrating excellent problem-solving and time management abilities. Determined to improve skills by taking courses through QA and Percipio on Excel and Power BI. Extremely confident in my computer skills and knowledge for various different systems. Known for adaptability to new environments, flexibility, and meticulous attention to detail. Committed to leveraging organisational skills and strategic insight to drive efficiency and innovation in future roles.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Processor
IPSL
Northampton, Northamptonshire
2022.09 - Current
- Worked closely with other departments to ensure seamless operation flow across the organisation.
- Generating reports on excel from APG.
- Achieving all my performance targets whilst maintaining a fast and accurate attitude
- Adaptable and able to use multiple systems to support my team when needed.
- Receive, prepare, review and dispatch of various work processes.
- Organise and prepare work for the team efficiently and ensure smooth workflow throughout.
- Inform APG of scanning issues and ensure information request sheets are filled out correctly.
- Ensuring items are sent back correctly and using investigation skills to make decisions on items.
TAC Analyst
IPSL
Northampton, Northamptonshire
2024.07 - 2025.04
- Maintained a high level of support whilst Cloud was implemented
- Provided help for Service Desk when needed, Including taking calls, providing initial triage of incidents, repairing or escalating and log all the detail in remedy.
- Monitored Multiple Systems at once for alerts and actions.
- Used Excel efficiently to generate reports for Platform Operations to review and investigate.
- Maintained a strong relationship with other teams (within IT and Operations especially)
- Allocated specific jobs on the TAC hub to ensure colleagues know what processes they need to perform each day.
- Ensured all action consoles were updated and tasks were completed
- Used a high level of problem solving skills for SCOM and Control-M alerts but also escalated to 3LAS when needed.
- Able to confidently advise and report to Incident Management and Service Run.
- Monitored email Inbox and made sure all emails were responded to and actioned correctly.
- Input high amounts of client data into KAPPA.
Customer sales assistant
Jones Wholesale
Northampton, Northamptonshire
2022.04 - 2022.09
- Performed accurate inventory checks for continual stock availability.
- Built relationships with customers through friendly interaction and assistance.
- Processed transactions, ensuring accuracy at all times.
- Managed stock level for effective store operation.
- Collaborated with team members to meet daily sales targets.
Data analyst
20/30 Labs
Northampton, Northamptonshire
2021.04 - 2021.09
- Streamlined data processing with automation techniques.
- Entered over 200 records per day, continually exceeding productivity targets.
- Entering and managing data into Excel spreadsheets.
- Maintained accurate data entry by diligently inputting information from various COVID-19 Testing companies.
Education
GCSEs - English, Maths, Science, History, Arts
Malcolm Arnold Academy
Northampton, Northamptonshire 2019.09 - 2020.08
A-Levels - Fine Art, Criminology, Psychology
Malcolm Arnold Academy
Northampton, Northamptonshire 2020.09 - 2022.08
Skills
- Strategic planning capability
- Microsoft Excel proficiency
- Automation of reports
- Quickly adapts to new environments and atmospheres
- Data Entry
- Organised and excellent planning skills
- Extremely flexible
- Problem-solving
- Time management
- Attention to detail
References
References available upon request.
Timeline
TAC Analyst
IPSL
2024.07 - 2025.04
Processor
IPSL
2022.09 - Current
Customer sales assistant
Jones Wholesale
2022.04 - 2022.09
Data analyst
20/30 Labs
2021.04 - 2021.09
A-Levels - Fine Art, Criminology, Psychology
Malcolm Arnold Academy
2020.09 - 2022.08
GCSEs - English, Maths, Science, History, Arts
Malcolm Arnold Academy
2019.09 - 2020.08