Jaden Nyinondi
Summary
I am a reliable CSR, with an extensive track record in handling demanding situations. Not only am I proficient in technology and computers, I know how to process payments, refunds, exchanges and anything else a customer may require. Additionally, having 2+ years experience working in Fulham Football Club, has educated me on how to foster a positive environment and exceed guest expectations within the hospitality industry.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
09.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Remained flexible to change shift patterns and cover absences with minimal notice
- Displayed and restocked merchandise by following guidelines
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Hospitality Team Member
Fulham Football Club
01.2023 - 04.2024
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels
- Enhanced customer satisfaction by providing exceptional service for over 150 customers per day
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences
- Prepared food for customers while upholding strict brand standards
Education
Bachelor of Science -
Loughborough University
Loughborough, United Kingdom2027
Skills
- Customer service orientation
- Computer proficiency
- Quality control
- Payment processing
- Active listening
- Adaptability and flexibility
- Time management
- Complaint handling
- Advanced mathematic skills
www.linkedin.com/in/jaden-nyinondi-570429357
Timeline
Hospitality Team Member
Fulham Football Club
01.2023 - 04.2024
Customer Service Representative
Domino's Pizza
09.2022 - 05.2024
Bachelor of Science -
Loughborough University
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