JADE YATES

In 2017 i decided to take over a dog walking and pet care business called Muddy paws calne.

When i took it over i had a very small client base and built it up over 5 years and sold it on in 2022.

• Provide everyday transport for animals in own vehicle
• Ensure and provide safety for all animals
• Maintain first aid dog training
• Built strong client relationships, led to repeat business and referrals
• Perform any first aid treatments if needed
• Referring and transporting animals to veterinary appointments
• Manage bookings with clients
• Completing and sending invoices
• Keeping up with insurances and council regulation
• Marketing on social media
• Returning calls and queries of new clients
• Call outs, new client visits, pet pop ins and pet boarding
• Tax returns
• Time keeping

As a salon working environment it was very fast paced and i had built up a regular clientele.

All treatments level 2 and 3 treatments were carried out.

• I would often run the salon booking treatments, returning calls, completing and sending vouchers, retail and client customer service.

• Facilitated a relaxing environment with calming aromatherapy techniques.
• Provided exceptional customer service, ensuring repeat client bookings.
• Conducted comprehensive skin analysis for tailored treatment plans.
• Executed meticulous eyebrow shaping, enhancing clients' natural features.
• Increased client comfort by applying gentle waxing methods.
• Assured safe tanning procedures, reducing skin damage risks.
• Administered advanced body massage techniques for stress reduction.
• Offered expert skincare advice, resulting in increased product sales.
• Managed appointment scheduling efficiently, minimising wait times for clients.
• Utilised unique reflexology practices for holistic wellbeing benefits.
• Adapted beauty treatments to address individual client needs.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Answered clients' queries and requests by phone and email.
• Attended training to deliver range of professional treatments offered by salon.
• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.

I carried out all level 2 and 3 Beauty therapy treatments within my time at the Thermae bath spa.

I would also manage my own clients from day to day.

• Meet and greet clients - Promptly and professionally introduce myself to my client and guide them to the treatment room.
• Consultations - Checking for contra indications and making sure all forms are filled in correctly.
• Treatment - Spa based mostly consists of holistic treatments for example: Hot stones massage, Aromatherapy massage, Vichy and Facials.
• Aftercare - All aftercare would be carried out with pre prepped forms and verbal health advice.
• Retail
• Collaborated with my team members to organise successful promotional events.
• Implemented hygienic practices to maintain a clean treatment space.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Answered clients' queries and requests by phone and email.
• Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
• Input bookings into computer system at reception.
• Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
• Kept client records regularly updated with detailed information on previous treatments.
• Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.

This was a very busy environment to work in and

it attracts many people from around the world. My clients were

always different and interesting!