Jade Waring

Systems Ownership & Optimisation

• Own and evaluate the Society's current HR system(s), identifying opportunities for improvements, upgrades, or replacement.
• Develop a clear roadmap to implement and scale employee and manager self-service functionality.
• Manage system configuration, security, user permissions, data workflows, and integration points.
• Work with third-party system providers and IT to ensure optimal system performance and continuous improvement.

HR Process Efficiency

• Review and enhance end-to-end HR processes in collaboration with the HR Operations team, identifying automation and simplification opportunities.
• Develop and maintain documentation for HR systems and process flows.
• Lead change management and user training plans when introducing system/process changes.

Data Management & Reporting

• Line manage and coach the People Data Analyst to ensure accurate, insightful, and timely reporting for the P&D team and business stakeholders.
• Champion data integrity and standardisation across all people systems.
• Create dashboards and metrics to inform strategic workforce decisions and monitor key people KPIs.

Stakeholder Collaboration

• Act as the go-to expert on HR technology for the wider HR team and the business.
• Work closely with IT, Finance, Payroll, and external vendors to ensure seamless process handoffs and data flow.
• Support audit, compliance, and data governance requirements for HR systems and data usage.

· Manage and monitor HR systems to ensure delivery of effective and efficient HR and Payroll processes for the business

· Carry out system administration function for the core HR system including managing system access, upgrades and patches, system integrity, process improvements and fault fixes

· Ensure data integrity is maintained across all HR systems

· Provide subject matter expert support for the introduction of new modules within the HR system

· Work with HR systems suppliers to ensure systems are maintained and up to date

· Ensure processes are fully documented and regularly reviewed seeking opportunities for process development and continuous improvement

· Produce monthly, quarterly and annual HR management information for all areas of the business, taking direct accountability for specified elements of the HR dashboards, board reports, highlight trends, risks and issues where applicable

· Ensure all employee information is securely maintained and is managed in line with internal policies and complies with Data Protection Regulations

· Manage the archiving of employee files and seek opportunities to automate processes to reduce paper

• Working in partnership with the project team to support the design and implementation of new system functionality and processes within to maximise efficiencies and provide colleagues with a range of Digital People Services.
• Building, testing, implementing and delivering iTrent functions to the People Team and the business as well as rolling out new modules and recommending system improvements to current processes, including Manager Dashboards, Organisation Charts, GDPR and Recruitment modules.
• Complete system testing and help prepare for formal User Acceptance Testing, supporting the People Team with new releases, whilst also supporting the ongoing development and maintenance of additional modules.
• Promoting new features of iTrent to the wider business though different media ranging from show and tells within meeting to emails containing screen shots and helpful user guides containing hits and tips.
• Responsible for system governance, ensuring accuracy of data and structure within iTrent, including regular data cleanse, quarterly system updates, maintenance and resolving system issues, taking into consideration data security, access controls and business continuity in relation to the system ensuring compliance and maximise system functionality.
• Develop system documentation, operating procedures, training materials to support and provide guidance to system developers and end users, including liaising with internal and external stakeholders to provide technical support integrating iTrent with other business systems.
• Support all system users by analysing, tracking and resolving system issues.
• Collating feedback from users of pain points, to streamline system processes and look at enhancements, maximising return of investment, seeking validation of solutions prior to go live.
• Ensure that establishment controls are in place and adhered to, expanding to all areas of the business.
• Working collaboratively as subject expert (‘super user'), with Pay and Benefits Manager to ensure data accuracy/security and delivery of the Digital HR Programme and provide support and coaching to colleagues within the People Team in relation to day-to-day queries.
• Consult with key stakeholders to establish their reporting requirements, using standard iTrent reports and Business Objects and provide data for the business needs, including annual projects.
• Build, generate and schedule accurate Business Objects reports to meet the requirements of internal and external stakeholders in line with reporting schedule and bespoke data requirements and take accountability of generating and deciphering detailed MI reports to construct monthly and quarterly people metrics.

• Start to end administration and running of recruitment activity, including advertising, shortlisting, interview invitations, interviewing, successful and unsuccessful feedback, offer and unsuccessful letters and onboarding.
• Implemented a streamlined sickness and absence spreadsheet log using Excel to manipulate data and create reports, whilst dealing with absence including sickness and annual leave, ensuring policy is adhered to.
• Developed a training matrix to log colleagues mandatory training expiring, using this to organise and book training events for current staff as necessary with external parties and keep personnel training records current.
• Provide Finance Team with accurate monthly payroll information to ensure payment for colleagues, using Sage.
• Providing HR Advisory advice to colleagues.

• Very experienced using iTrent (HR and Payroll) in all modules; System Administrator access in Recruitment, Absence, Time and Expenses, Audit, Learning, Self Service and Management Information.
• Competent in resolving problems using Development, Test and Live environments.
• Provided a fully managed Payroll and HR service that worked closely with the Customers HR Service Delivery team.
• Provided basic HR Advisory service to Customers within Service Level Agreements (SLA's) and being the first level of escalation above Administrators to resolve necessary issues.
• Processed and ensured payroll queries and BACS payments were correct in accordance with agreed standards.
• Developed and ensured all processes and procedures were kept current and complied with.
• Deputised for the Team Leader in their absence.
• Worked closely with HR consultants implementing iTrent and creating training documentation for team and Customer.
• Produced monthly analytical Service Packs, running reports to provide Customer with service figures against SLA's.
• Worked closely with Customer's HRMI team to provide and adapt daily, weekly and monthly reports using iTrent tools and Business Objects, including Executive Management Information and using this to complete data cleanses.
• Worked with the Customers Compensation and Benefits team on their current projects and the impact in iTrent.
• Experienced in using Winscp for transferring confidential data to Customer.
• Implemented process improvements to ensure actions were completed in a timely manner and manual processes were reduced to a minimum.
• Led HR Administration tasks including mail merges, recruitment documentation and learning and development tasks along with completing the checking processes.
• Working with all levels of Customers Stakeholders to understand requirements and consulting with them.
• Completed user acceptance testing for the implementation of a new Customer.

• Provided basic HR advice to Customers within Service Level Agreements and being the second level of escalation to resolve necessary issues.
• Managed a team of 11 individuals, including absence, time and expenses and learning and development.
• Completed checking processes for BACS payments and HR administration.
• Ensured team complied with processes and procedures and kept current.
• Worked as a project team to implement a new Customer into the business.
• Identified and implemented improvements amongst the team.
• Identified actions not documented and created a process with the Customer to rectify.
• Encouraged development of team with courses and career opportunities.
• Identified team weaknesses to plan how to improve these.
• Attended all Customer sites to enhance current and future processes.
• Arranged and held one to one's with my team and allocated objectives.
• Developed good customer relations to provide the best service.
• Planned to ensure processes are completed within Service Level Agreements and in line with Auditors requirements.
• Prioritised my own and my team's workload to ensure effective time management.
• Provided accurate reports in line with the Service Level Agreement to management and customer on current service via the Service Packs.
• Working with the Customer's HRMI team to produce costing reports at all levels of the organization.
• Completed user acceptance testing for new implementations of all iTrent modules throughout my time at MHR.
• Supported Customer with action plans and timelines during implementation of additional modules within iTrent.
• Provided an advisory service to all stakeholders on the use of iTrent.
• Updated Salesforce daily with fixes, escalations and iTrent problems, whilst also updating Customer.