Jade Stainthorpe
Middlesbrough,United Kingdom
Summary
Dedicated professional with strong skills in communicating effectively, resilience during long shifts, and adaptive communication style. Proficient in cash register use and known for being great with children. Demonstrates the ability to remain calm under pressure, ensuring a high level of service in all situations.
In my spare time, I am learning to do eyebrows, nails and other beauty based treatments in hopes of opening a salon dedicated to helping people with disabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Barista
Expresso10
12.2024 - Current
- Collaborated with team members during busy periods improving workflow efficiency.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Promoted seasonal beverages effectively increasing their uptake.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Customer service representative
Manjaros
05.2021 - 09.2024
- Handled multiple tasks simultaneously, took phone orders, prepared takeaways, managed cash register-demonstrated strong multitasking skills under pressure situations.
- Communicated effectively with customers over the phone, reduced misunderstandings regarding orders.
- Prepared takeaway orders to meet high-volume demands during peak hours.
- Utilised free time productively by cleaning utensils and kitchen equipment regularly.
- Delivered excellent customer service to foster repeat business.
- Examined delivered goods carefully, ensured freshness and quality of supplies received from vendors.
- Collaborated with team members for smooth operation of takeaway services.
- Scheduled appointments for executive management team.
- During this time I made weekly and monthly rotas for the chefs, front staff and back kitchen staff. I also calculated everyone's daily and weekly hours for them to get paid.
Education
NVQ Level 3 - Art & Design
The Northern School Of Art
/2017 - /2019
GCSEs - Mathematics - Higher, Science - Higher, English Language and Literature Higher, History, EDCL
Outwood Ormesby School
/2012 - /2017
NVQ Level 2 - Understanding Autism, Mental Health First Aid, Counselling for Children, Caring for young people.
Learning Curve
Skills
- Communicating effectively
- Resilience during long shifts
- Adaptive communication style
- Cash register use
- Great with children
- Calm under pressure
Affiliations
- One of my main hobbies is travelling, photography and art.
- My favourite time of the week is having my little sisters.
Certification
Eyebrow Lamination,
Tinting and Waxing,
Lash lift and Tinting.
References
References available upon request.
Timeline
Barista
Expresso10
12.2024 - Current
Customer service representative
Manjaros
05.2021 - 09.2024
NVQ Level 3 - Art & Design
The Northern School Of Art
/2017 - /2019
GCSEs - Mathematics - Higher, Science - Higher, English Language and Literature Higher, History, EDCL
Outwood Ormesby School
/2012 - /2017
NVQ Level 2 - Understanding Autism, Mental Health First Aid, Counselling for Children, Caring for young people.
Learning Curve
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