Jade Rafferty
Canterbury,Kent
Summary
Driven Law Master's student with a solid foundation in law and criminology, supported by diverse experience in customer service and hospitality. Skilled in managing competing priorities and fostering positive relationships in fast-paced environments. Seeking to leverage analytical and organisational skills within the legal, public sector, or professional services.
Overview
4
4
years of professional experience
Work History
Bartender
Whitstable Town Football Club
08.2026 - Current
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Took customer orders and prepared drinks following best practices for each type.
- Kept bar stocked and organised for easy access and quick service to customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
Bartender
Kasbah Nightclub
Coventry
01.2023 - 01.2026
- Coordinated high-volume bar service, ensuring swift and precise drink preparation.
- Provided exceptional customer service in a fast-paced nightclub setting, enhancing guest experience.
- Facilitated seamless transactions for customers, handling cash and card payments efficiently.
- Maintained composure and productivity during extended high-pressure shifts.
Pharmacy Retail Assistant
Swalecliffe Pharmacy
07.2024 - 01.2025
- Provided professional and compassionate customer service, enhancing customer satisfaction within a well-respected community pharmacy.
- Supported customers in selecting appropriate over-the-counter healthcare products, handling enquiries efficiently and sensitively to ensure their needs were met.
- Demonstrated excellent communication skills while assisting customers from a wide range of backgrounds.
- Collaborated with pharmacists and colleagues to create a welcoming atmosphere, contributing to an efficient service delivery.
- Maintained confidentiality and professionalism when interacting with members of the public.
- Developed strong organisational, communication and problem-solving skills across a variety of customer-focused roles, consistently delivering high standards of service in professional and fast-paced environments.
Social Secretary
Coventry Phoenix Cheerleading
01.2023 - 07.2024
- Coordinated communication and organised social events to foster community among club members.
- Designed and executed inclusive activities to enhance member engagement and participation.
Education
Master of Laws (LLM) - General Law
Coventry University
Coventry, COV08-2026
BA (Hons) - Criminology
Coventry University
Coventry, COV2024
A-Levels -
The Canterbury Academy
Canterbury, KEN01-2021
Skills
- Legal research
- Document review
- Case management
- Report writing
- Customer service
- Positive attitude
- Case law analysis
- Legal writing
- Calm under pressure
- Problem solving
- Task prioritisation
- Written and verbal communication skills
- Telephone skills
- Public speaking
Interests
Law and legal reform, Women's rights advocacy, Criminal justice policy, Politics and public affairs, Fitness, Travel
Accomplishments
- BA (Hons) Criminology (2:1)
- Predicted Merit in Master of Laws (LLM)
- Miss Whitstable 2018
Voluntary Experience
Treetops Animal Sanctuary, Volunteer, 2017, Assisted with animal care and welfare., Supported the day-to-day running of the sanctuary., Demonstrated reliability, responsibility and compassion.
Memberships
- Cheerleading Member | 2021–2024
- Coventry Law Society | 2025–2026
- Women's Rugby Social | 2025–2026
Timeline
Bartender
Whitstable Town Football Club
08.2026 - Current
Pharmacy Retail Assistant
Swalecliffe Pharmacy
07.2024 - 01.2025
Bartender
Kasbah Nightclub
01.2023 - 01.2026
Social Secretary
Coventry Phoenix Cheerleading
01.2023 - 07.2024
Master of Laws (LLM) - General Law
Coventry University
BA (Hons) - Criminology
Coventry University
A-Levels -
The Canterbury Academy