Jade Owen
Hereford,Herefordshire
Summary
Enthusiastic person offering 20 years of experience in the hospitality industry. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about front of house operations and business needs.
Overview
15
15
years of professional experience
26
26
years of post-secondary education
Work history
Assistant manager
Newton Court Farm
Hereford, Herefordshire
2023.04 - Current
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Enforced company policies and guidelines for all employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained restaurant and farm shop appearance, including shelving organisation, restaurant layout and visual merchandise planning.
- Sourcing and incorporating new lines into the farm shop ensuring they are in line with our ethos of being ethically made/grown.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Creating daily paperwork to be used by the staff ie closing/opening checklists, daily team briefs and comms sheets.
- Organising and setting up of events ie weddings, parties, outdoor events.
- Designed rotas based on a given budget.
Restaurant owner
The Den Restaurant
Hereford, Herefordshire
2013.11 - 2023.01
- Adjusted restaurant team sizes and shifts with changes in traffic volume.
- Trained and equipped new staff with restaurant values and standards to keep guests happy.
- Analysed industry trends and patterns to inform investment decisions and menu choices.
- Tracked and sourced supplies to keep ingredients fresh and minimise waste.
- Addressed guest complaints to keep customers satisfied.
- Checked end-of-day finances against orders processed to minimise losses.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Supervised restaurant operations and enforced food and safety standards.
- Coordinated cleaning activities and minimised disruption to restaurant operations.
- Managed payroll by tracking employee hours and entitlements.
- Developed and implemented strategies to reduce costs and boost profitability.
- Recruited staff to fill vacancies and accommodate growth.
- Managed a team of individuals, developing them in their roles.
Assistant manager
ASK Italian
Hereford, Herefordshire
2009.07 - 2013.11
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of the restaurant, including inventory and supply restocking, cash-handling and assisting customers.
- Acting managers in various sites around the country to cover staff shortages or gaps.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Education
NVQ Level 2 - Teaching Assistant
Herefordshire College of Technology
Hereford 2002.09 - 2023.09
GCSEs - Maths, English, Science, Art, Graphic Design, French, Geography,
Aylestone School
Hereford 1995.09 - 2000.05
Skills
- Excellent customer service
- Target motivated
- Sales monitoring
- Event coordinating
- 100% commitment level
- Organised
Languages
English
Native
Timeline
Assistant manager
Newton Court Farm
2023.04 - Current
Restaurant owner
The Den Restaurant
2013.11 - 2023.01
Assistant manager
ASK Italian
2009.07 - 2013.11
NVQ Level 2 - Teaching Assistant
Herefordshire College of Technology
2002.09 - 2023.09
GCSEs - Maths, English, Science, Art, Graphic Design, French, Geography,
Aylestone School
1995.09 - 2000.05