Jade Moncherry Desfosse

The purpose of this role is: “to fulfill the day-to-day affairs of the church which require ongoing attention and to perform general office work thus relieving the pastors of clerical duties.”

• Rescued historic data covering church business of approx 7+ years, achieving digital document catalogues and audit trails to prevent future data loss.
• Created and updated membership rosters, church documents and basic reports.
• Directed administrative and secretarial support for pastors, program directors and volunteers at church.
• Handled church correspondence, member database and building scheduling.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Helped with product rollouts as subject matter expert for CRM and tech consolidation.
• Providing guidance and mentorship to a diverse group of emerging tech professionals by fostering one-on-one connections, conducting performance evaluations, offering professional coaching, extending industry resources, and swiftly resolving placement-related inquiries and challenges
• Account Development
• Platform consolidation and CRM implementation addressing number 1 pain point for internal and external customers

• Responsible for the day-to-day oversight of security measures, programs and protocols, ensuring proper management of classified, sensitive, and proprietary materials
• Support implementation of security strategy
• Evaluating potential security threats and vulnerabilities, assessing potential impact on the organisation and develop a risk mitigating strategy
• Security clearance vetting and actions for cleared employees, partners and contractors as per government, commercial, and company security protocols
• Proficient in classification management and associated guides, with practical experience in government databases and personnel clearance systems
• All Security clearance aftercare and management
• Completing private sector background screening and managing quarterly audit calendars.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Developed and managed relationships with key clients and partners to drive growth.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Monitored industry trends to adapt strategies accordingly.
• Monitored employee activities, confirming compliance with security regulations.
• Permitted entry with escort for approved persons into secure locations.
• Responded quickly to emergency situations to assess and deflect issues.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Managed clearance lifecycle, data entry and processing of over 800+ employees to comply with predetermined annual government appraisals.

• Optimizing delivery process, calendar and driver management
• Evaluating and addressing customer feedback, developing and implementing strategies to improve customer satisfaction
• Management & Training of Customer Care team(14), overseeing daily operations, schedules, and performance
• Developed and maintained interdepartmental relationships to enhance efficiency across teams
• Directed key projects within the Customer Care department, collaborating on broader business initiatives as the voice of the customer
• Ensured team adherence to highest service standards, monitored KPIs, and produced performance reports
• Supported CC Manager with recruitment, training, performance reviews, and people management
• Handled escalations of complex queries, investigated customer feedback trends to improved service
• Orchestrated team development, retaining talent, and contributed to seasonal planning and strategy
• Warehouse escalations, loss prevention, international shipping management
• Leading customer success principles to improve Trust pilot ratings.

• Building and developing customer care team, processes and business guidelines
• Data Analysis for Performance Evaluation
• Relationship Management
• Served as the initial point of contact for general escalations, overseeing team efficiency
• Supported DevOps and IT teams in building an in-house CRM system.
• Evaluated interactions between associates and customers to assess personnel performance.
• Monitored compliance risks while adhering to safety protocols.
• Completed bi-weekly payroll for 14 employees.
• Managed department call volume of 200+ calls per day and coordinated department schedules to maximize coverage during peak hours.

• Managed box office administration, prepared for shows, and maintained customer databases
• Acted as the first point of contact for visitors, assessing needs and ensuring satisfaction
• Assisted in ushering and overseeing film showings, shows, and exhibitions
• Developed trusting relationships with customers and assisted in various back-office tasks.