Jade Miell
London,United Kingdom
Summary
As an Executive Assistant with a wealth of experience, I'm
dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Experienced in office environments and adaptable to changing policies, procedures and requirements. Seeks opportunities to improve workflows and eliminate recurring problems.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Executive Assistant- Senior Director of Performance
St. James's Place
London
12.2023 - 04.2025
- Provide proactive support to a single member of the senior directors. Working seamlessly with the Directorate's leadership and support roles to enable them to advance business initiatives and goals. Ensuring flexibility to support any other reasonable needs of the leaders/business as necessary.
- Handle highly sensitive and confidential financial, legal, personnel, strategic plans and sector information while exercising professionalism and discretion.
- Use initiative and experience to filter and attend to the day-to-day functions that are part of the Senior Directors' role to ensure their focus is on the high-level leadership and strategy functions. Overseeing to ensure connecting teams, projects, and critical business information together, and ensuring meetings and materials are efficient and effective.
- Gatekeeping - ensure the directors' time is protected and focused on strategic priorities by controlling the flow of information, requests, and interactions, and exercising judgement to filter what reaches them and prioritise access to ensure only essential matters demand their attention.
- Diary Management – Expert use of Microsoft Outlook to manage complex diary requests, to include booking appointments & arranging meetings, often using judgment to juggle leaders' commitments to meet priorities. Ensuring schedules are planned weeks in advance and handling last-minute changes with ease.
- Own the production and format of meeting agendas & minutes - collate, circulate and track meeting actions, and draft internal communications from the Directors as requested, ensuring that appropriate records, files, and documentation are maintained to high standards and to strict deadlines.
- Mailbox and correspondence management – proactive approach to managing the Directors' inboxes including responding, drafting, flagging, filing and following up on emails. Draft and prepare various other types of correspondence between internal teams, leaders, Partners, clients and/or external stakeholders.
- Plan and coordinate travel arrangements for local, national and international travel - using knowledge of the leaders being supported, ensure that every aspect of the trip is planned meticulously from bookings to itineraries, exercising judgement should plans change unexpectedly. Prepare and distribute schedules/agendas for travel.
- Prepare, reconcile, and track expense reports through the travel and expense system. Support the Procurement team/process with the management of invoices, raising purchase orders and processing payments.
- Organise both international and domestic travel, including flight bookings, accommodation, itineraries and process all expenses.
- Regularly liaising with clients, stakeholders and suppliers to facilitate seamless business operations and build strong professional relationships.
- Lead event management for senior away days and team events, coordinating venues, presentations, and travel logistics whilst ensuring cost effectiveness and budget adherence.
- Respond to verbal and written queries in a timely and professional manner. Where necessary own and resolve Partner and client escalations and liaise with senior colleagues to resolve/update. Collation of reports and advise of impending deadlines. Liaise with teams on behalf of Director to ensure deadlines are met.
Lead Cohort Co-ordinator
St. James's Place
London
11.2021 - 12.2023
- Led a team of 12 coordinators across six South locations within the Business Partnering team, driving alignment through biweekly leadership calls, managing workloads, and ensuring consistent delivery of key initiatives and communications from senior managers.
- Stepped in to support the Head of Business during PA absence, successfully balancing executive support with managing personal workload and leading a team of 12, demonstrating strong prioritisation, multitasking, and team leadership to ensure continuity and delivery across functions.
- Deputised for the Team Manager during annual leave, serving as the primary point of contact for eight locations and a team of 50, including the Head of Business, supported and influenced wider business plans and priorities to ensure continuity and alignment across the network.
- Led coordination of the City Partnership Development Programme for the City Partners, overseeing session logistics, managing attendee communications, and ensuring meeting rooms were booked and fully prepared for seamless delivery.
Cohort Co-ordinator
St. James's Place
London
01.2020 - 11.2021
- Delivered high-level executive support to six Senior Managers, overseeing complex calendar management, meeting co-ordination, and stakeholder communications; played a key role in streamlining cohort operations and enhancing cross-team collaboration.
- Extensive understanding of the SJP distribution model and its Partners, and how the different functions in SJP contribute to the success of the business. Understand SJP's corporate strategy and our cultural ambitions, and how the team and Its strategy is aligned to enable these.
- Maintained oversight of program timelines and deliverables, demonstrating strong organizational skills and attention to detail in tracking progress and reporting outcomes.
- Organized key training events, meetings, and internal engagements, handling diaries, agendas, and documentation to a consistently professional standard.
- Built and maintained strong relationships with key stakeholders and colleagues to facilitate smooth operations within the business.
Team Secretary
St. James's Place
London
11.2018 - 01.2020
- Provided high-level executive support to the Head of Business for the City location, as well as eight Senior Managers, ensuring seamless coordination and operational efficiency across the leadership team.
- Managed complex calendars, travel logistics, and confidential communications, enabling effective prioritisation and time management for senior stakeholders.
- Acted as a key point of contact and trusted liaison between the Head of Business, internal departments, and external partners, always maintaining professionalism and discretion.
- Enhanced team productivity by streamlining administrative processes and implementing structured systems, contributing to a high-performing and well-organised executive office.
- I played a key role in ensuring seamless operations for the managers, contributing to the overall success of the partner practices through effective administrative coordination.
Corporate Receptionist
St. James's Place
London
10.2017 - 11.2018
- Lead corporate receptionist at St. James's Place's busiest office, acting as the face of the company and delivering a first-class front-of-house experience for all clients, partners, and visitors. Providing a warm and professional welcome and ensuring a positive first impression. Reducing waiting times for visitors and ensuring a seamless front-facing experience.
- Managed high volumes of incoming calls, emails, and foot traffic, maintaining professionalism and efficiency under pressure while ensuring all queries and requests were handled promptly.
- Uphold brand standards and corporate image, proactively managing reception presentations, security protocols, and visitor sign-in procedures with discretion and attention to detail. Maintained an organized reception area, managing appointments, deliveries, and administrative tasks with precision.
Head Receptionist
Mediacom, Part of Group M
London
01.2016 - 10.2017
- Company Overview: one of the UK's leading advertising agencies and part of GroupM, the world's largest media investment company.
- Led front-of-house operations as Head Receptionist at Mediacom, one of the UK's leading advertising agencies and part of GroupM, the world's largest media investment company. Delivering a polished and professional experience aligned with a global brand presence.
- Scheduled and organized meetings, managing conference room bookings and ensuring necessary equipment and facilities were prepared. Managed last-minute changes and accommodated urgent meeting requests with flexibility and attention to detail.
- One of the UK's leading advertising agencies and part of GroupM, the world's largest media investment company.
Education
Level 3- BTEC NATIONAL AWARD - Business Studies
East Surrey College
Surrey 09.2009 - 09.2010
10 GCSE's - A-C
Overton Grange School
Surrey 01.2004 - 01.2009
Skills
- Complex diary and travel management
- High-level correspondence
- Minute-taking
- Organising executive events
- Strong interpersonal skills
- Emotional intelligence
- Standards of market conduct
- Client liaison
- Microsoft PowerPoint
- Salesforce
- SharePoint Administrator
- Condeco
- SAP Concur
- Qualified First Aider
- High-Level confidentiality
- Executive support
Timeline
Executive Assistant- Senior Director of Performance
St. James's Place
12.2023 - 04.2025
Lead Cohort Co-ordinator
St. James's Place
11.2021 - 12.2023
Cohort Co-ordinator
St. James's Place
01.2020 - 11.2021
Team Secretary
St. James's Place
11.2018 - 01.2020
Corporate Receptionist
St. James's Place
10.2017 - 11.2018
Head Receptionist
Mediacom, Part of Group M
01.2016 - 10.2017
Level 3- BTEC NATIONAL AWARD - Business Studies
East Surrey College
09.2009 - 09.2010
10 GCSE's - A-C
Overton Grange School
01.2004 - 01.2009
Similar Profiles
Louise SwanLouise Swan
Operations Manager Specialist Services at St. James's Place Wealth ManagementOperations Manager Specialist Services at St. James's Place Wealth Management
Gabrielle BellabyGabrielle Bellaby
Operations Support Manager at St James's PlaceOperations Support Manager at St James's Place
Klaudyna KasprowiczKlaudyna Kasprowicz
Business Assurance Adviser at St. James's Place Wealth ManagementBusiness Assurance Adviser at St. James's Place Wealth Management
Kishor SaudKishor Saud
BARBACK at OLD STREET RECORDSBARBACK at OLD STREET RECORDS
Hardeek kaur GillHardeek kaur Gill
General Assistant at Cotton Rooms NHS HotelGeneral Assistant at Cotton Rooms NHS Hotel