Jade-Lee Matthew
London,Brent
Summary
Results-oriented Account Manager with demonstrated success in enhancing sales performance and fostering client relationships, managing high-value accounts, and delivering strategic, data-led solutions. With experience across competitive sectors including tech, logistics, and retail, I bring a strong ability to build and nurture long-term client relationships, while consistently exceeding KPIs and identifying upsell opportunities. Naturally persuasive with excellent negotiation skills, I thrive in new business development and excel at influencing key stakeholders. Passionate about personal growth, I combine resilience with strong commercial acumen and an energetic, goal-oriented approach to sales and account management.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Account Manager
Just Eat
London
04.2023 - Current
- Full Sales Cycle Ownership: Managed the end-to-end sales cycle from lead generation to onboarding and account growth, with a consistent focus on increasing partner acquisition and product engagement.
- Relationship-Driven Account Management: Delivered high-quality, strategic account management to a large partner portfolio, using regular touchpoints and data-led review meetings to drive incremental revenue and strengthen commercial relationships.
- Commercial Insight & Upselling: Identified upsell opportunities through in-depth business analysis, presenting tailored solutions across a suite of digital products, resulting in product saturation and improved partner ROI.
- Performance-Backed Planning: Interpreted operational and sales data to drive engagement strategies, influencing partner behaviour and increasing platform usage across key performance metrics.
- Cross-Functional Collaboration: Partnered with internal teams including Sales, Customer Services, and Finance to ensure accurate billing, query resolution, and a seamless partner experience—maintaining a high customer satisfaction rate.
- Target Achievement & Resilience: Regularly exceeded KPIs in a competitive, fast-paced environment by demonstrating tenacity, objection handling, and resilience—key traits when navigating complex sales cycles and tight timelines.
Operations coordinator
Just Eat
London
06.2021 - 04.2022
- Supported the launch of new initiatives and coordinated cross-functional communications between internal and third-party partners.
- Reduced turnaround times with process improvements and automation initiatives.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Facilitated cross-functional meetings, fostering better teamwork and collaboration.
- Designed efficient workflows and implemented robust operational processes to support frontline teams in achieving service KPIs across city-level operations.
- Oversaw performance across a large courier network, using clear communication and process training to exceed service expectations and operational benchmarks.
Sales Manager
Harrods
London
05.2019 - 04.2021
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Led commercial success for multiple concession brands by identifying revenue opportunities through sales data analysis and customer insights.
- Coaching and development of sales teams to exceed performance metrics in a high-pressure, target-driven environments.
Assistant branch manager
Enterprise Rent-A-Car
London
07.2016 - 05.2019
- Cultivating a strong sales environment by building fleet size, development trainees and educating them how to manage their own independent branch.
- Providing exceptional customer service experiences from start to finish and encouraging successful long term relations with clients.
- Contributed towards achieving branch's financial objectives through effective planning and execution.
Education
Bachelor of Arts - Business Management
University of Kent
Canterbury, Kent 09.2014 - 05.2018
NVQ Level 3 - Business Management
Queens Park Community School
London 09.2012 - 06.2014
A-Levels - English Literature
Queens Park Community School
London 09.2012 - 06.2014
GCSEs - English, Mathematics, Science etc.
Queens Park Community School
London 09.2007 - 06.2012
Skills
- Business Development & Lead Generation
- Strategic Account Management
- Commercial Sales & Revenue Growth
- Stakeholder Management & Relationship Building
- Objection Handling
- Cross-functional Collaboration
- CRM & Pipeline management
- Presentation & Communication Skills
Affiliations
- Mixed Martial Arts
- Football
- Running and Gym
- Events Management
Languages
Swedish
Intermediate
References
References available upon request.
Timeline
Account Manager
Just Eat
04.2023 - Current
Operations coordinator
Just Eat
06.2021 - 04.2022
Sales Manager
Harrods
05.2019 - 04.2021
Assistant branch manager
Enterprise Rent-A-Car
07.2016 - 05.2019
Bachelor of Arts - Business Management
University of Kent
09.2014 - 05.2018
NVQ Level 3 - Business Management
Queens Park Community School
09.2012 - 06.2014
A-Levels - English Literature
Queens Park Community School
09.2012 - 06.2014
GCSEs - English, Mathematics, Science etc.
Queens Park Community School
09.2007 - 06.2012
Similar Profiles
Daniella HansDaniella Hans
Field Sales Executive at Just EatField Sales Executive at Just Eat
Jean Michel ValJean Michel Val
Courier delivery driver at Just EatCourier delivery driver at Just Eat
Nikita Ivan BanakhovskyyNikita Ivan Banakhovskyy
Pizza Delivery Driver at Just EatPizza Delivery Driver at Just Eat
Satyam .Satyam .
Teacher of science at Fine TutorsTeacher of science at Fine Tutors
Fariq Syahin Bin FadzliFariq Syahin Bin Fadzli
PART-TIMER (CURRENT) at MAKAN CAFE, PORTOBELLO ROAD (MALAYSIAN STREET FOOD)PART-TIMER (CURRENT) at MAKAN CAFE, PORTOBELLO ROAD (MALAYSIAN STREET FOOD)