Jade Kirby

• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Handled incoming mail, bills, emails and invoices and completed appropriate actions.
• Maintained confidentiality, handled sensitive information with discretion and integrity.
• Provided assistance with medication management and coordinated appointments with medical professionals.
• Proved successful working within tight deadlines and a fast-paced environment.
• Monitored expenses closely, maintaining an organized filing system.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Enabled smooth office operations by managing supplies inventory and managing all maintenance requests.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Aided in personal tasks such as scheduling appointments, running errands and arranging transportation when needed.
• Maintenance of a fleet of private vehicles mot, tax, fuel, repairs and insurance polices.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Completed household tasks by assisting housekeeping, grocery shopping and any online purchases.
• Maintained animal well-being by feeding, grooming and keeping up with medication when needed.

• Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
• Espresso pulling, coffee brewing and latte art.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Food/drink, hot/cold prep and handling.
• Cash handling along with opening and closing the register.
• Key holder.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Weighed and measured out various types of materials to be picked and packed for orders from the online sales.
• Ensured all packages are properly packaged and sealed.
• Met the specifics of customer orders in a timely manner.
• Logged relevant shipping, order, and label paperwork.
• Kept products separated, organized, and accessible.

After working for many lovely companies I decided I wanted to start my own business making accessories, clothing and decor to sell online. I taught myself to crochet and have made many wonderful things in the last 3 years of learning. Although I love my work and I am very proud of it I feel it is just a hobby and not my main focus at all.

• Ensuring that all the bedrooms and bathrooms were clean, fresh and tidy ready for any staying guests at the house.
• Enhanced property appearance by maintaining a high standard of cleaning.
• Meticulous care when handling very precious possessions and polishing silverware.
• Dusted picture frames and wall hangings.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Streamlined ordering process, reducing wait times and increasing customer satisfaction.
• Key holder

• Actively listened to customers needs, tailoring responses accordingly to ensure their concerns were thoroughly addressed.
• Built strong customer relationships with empathetic communication and active listening skills.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
• Investigated and resolved customer inquiries and complaints quickly.