Jade Keyes
Warrigton,Cheshire
Summary
Results-oriented Operations Manager with over 10 years of experience in the freight forwarding and logistics industry, specializing in optimizing supply chain efficiency, regulatory compliance, and cross-border shipping. Skilled in managing end-to-end operations, leading cross-functional teams, and implementing cost-saving strategies that improve service quality and reduce operational costs. Adept at using freight management systems and technology to streamline processes and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations manager
Crane worldwide logistics
Manchester, Lancashire
04.2024 - Current
- Ensure execution of all KPI's in company standard.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Coordinated cross-functional teams, achieved milestones on schedule.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Encouraged innovative thinking within team,
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with client.
- Coordinated hiring, recruitment and training strategies to build successful team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
Operations team leader
Crane worldwide logistics
Manchester, Lancashire
01.2021 - 04.2024
- Execution of all KPI’s per company standard.
- Enhanced team productivity by implementing new operational strategies.
- Oversaw quality control within the ocean operations department; maintained high standards of service and delivery consistently.
- Assisted in project management activities for tier 1 customer. Ensuring timely completion of tasks assigned to the operations team.
- Prioritised workload effectively optimised utilisation of resources within the team.
- Monitor and evaluate employees based on goals and standards
- Enforce policy and procedure compliance
- Effectively coordinate with other departments within the company
- Respond to & solve production problems
Operations coordinator
Crane worldwide logistics
Manchester
03.2016 - 01.2021
- Processing ocean export / import shipments for key account Cummins
- Dealing directly with clients, customs and agents to ensure the quickest and best movement of cargo.
- Prepare documents necessary to complete export, import and customs clearance process.
- Track and trace cargo as necessary to ensure effective movement and delivery.
- Ensure all billing and cost information populated in TMF system for accurate invoicing and job costing.
Further Experience Can Be Provided Upon Request
Education
GCSEs - GCSES - 9 - B-C
St Patricks RC High School
09.2006
Some College (No Degree) - Business Studies
Eccles College
Manchetser09.2008
Skills
- Freight operations expertise
- Leadership skills and development
- Performance monitoring
- Freight software user
- Freight operations expertise
- Crisis handling
- Customer relationship management
- Supply chain management
- Process mapping
- Health and Safety regulations
- Logistics coordination
- Contract negotiation
- Client account management
- Project Management
- Operational support
- Strategic planning
Timeline
Operations manager
Crane worldwide logistics
04.2024 - Current
Operations team leader
Crane worldwide logistics
01.2021 - 04.2024
Operations coordinator
Crane worldwide logistics
03.2016 - 01.2021
Further Experience Can Be Provided Upon Request
Some College (No Degree) - Business Studies
Eccles College
GCSEs - GCSES - 9 - B-C
St Patricks RC High School
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