Summary
Overview
Work history
Education
Skills
Timeline
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Jade Kealy

Jade Kealy

Summary

I am an enthusiastic, hard-working, reliable and responsible person. I have worked in a variety of industries. I use my time to construct and deliver singing classes with children to prepare them for their yearly festivals and I do this in a one to one and group setting. Growing up my mum fostered children which nurtured an empathetic nature in me and gave me insight into caring for others. I have experience working in a private members club for children where I created lesson plans and executed classes. I am personable and work well with people and enjoy helping others. When working on projects I am calm and structured under pressure and can complete multiple tasks effectively.

Overview

7
7
years of professional experience

Work history

Junior Digital designer

Twogether creative Ltd
Marlow, Buckinghamshire
05.2022 - Current
  • Designed for OFT , Responsive emails and landing pages. Social posts such as LI, Twitter, Instagram and Facebook. Designed email header banners, In-mail and Banner ads in multiple sizes.
  • Produced digital advertising to showcase products and heighten brand engagement.
  • Developed engaging marketing and promotional materials to generate revenue and grow client bases.
  • Creatively interpreted client briefs to develop and produce unique, engaging design packages.
  • Created quality, high-res digital image files for use in digital.
  • Mastered Adobe Creative Suite and Photoshop to support design work and image editing needs.
  • Produced consistent designs to translate across all platforms.
  • Remained up to date with web design best practices and industry trends.
  • Knowledge of HTML & CSS
  • Facilitated coordinated branding approach and worked within brand guidelines to bring concepts to fruition.
  • Created static and Animated ads by prototyping in Adobe XD and Figma, designed and written story boards for developers through online studio and have worked on HTML5 banners.
  • Employed design fundamentals when selecting typography, colour and layout.
  • Worked with brand guidelines for well known tech companies. prepared emails for Zeplin ensuring elements are labelled correctly and exportable for developers.
  • Assisted with general housekeeping such as saving fallbacks, saving out JPG's and packaging files for clients.
  • Worked well in a team and successfully with stakeholders on various projects.

Customer Support Specialist

Fujifilm
Bedford , Bedford
01.2022 - 05.2022
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Processed high-value payments with meticulous accuracy.
  • Managed daily calls, taking orders and escalated cancellations.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Processed and managed orders and products in Zap

Operations Executive

Buyacar, Dennis Publishing/Autovia
London, London
04.2018 - 01.2022
  • Ensured positive customer experiences by implementing effective quality assurance practices.
  • Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
  • Answered calls promptly resolving or escalating issues to maintain client satisfaction.
  • Working with clients such as dealers and customer, giving clear information and updates.
  • Managing emails, telephone calls and confidential data whilst adhering to GDPR guidelines.
  • Working with systems such as Sales force and Zen desk
  • Organisation and time management skills.
  • Working with Microsoft word and excel.
  • Supporting busy sales, operations and buying teams.
  • Attention to detail and administration.
  • Problem solving and working to deadlines.
  • Being proactive when approaching to work.
  • Managing and organising orders invoices and purchase orders.
  • Organising effectively and planning collections and deliveries across country.
  • Effective verbal and written communication skills.
  • Working with financial documents between multiple Finance lenders and customers.
  • Creating invoices, trade sale and external invoices.

Education

A-Levels - UX/UI and Graphic Design

Blue Sky Graphics
London
10.2021

Bachelor of Music - Bmus - Music and Vocals - 2nd Class Honours

University of West London
Ealing
09.2011

Higher National Diploma - Music - PASS

Tech Music Schools
London
06.2011

A-Levels - Photography - A, Dance - B and Art - A

Mark Rutherford School
Bedford
06.2010

Skills

  • SalesForce/Zendesk
  • Zeplin
  • Adobe Acrobat
  • Communication
  • Understanding/reliable
  • Microsoft office
  • Personable
  • Change management
  • Solutions development
  • Empathy
  • Emotional resilience

Timeline

Junior Digital designer

Twogether creative Ltd
05.2022 - Current

Customer Support Specialist

Fujifilm
01.2022 - 05.2022

Operations Executive

Buyacar, Dennis Publishing/Autovia
04.2018 - 01.2022

A-Levels - UX/UI and Graphic Design

Blue Sky Graphics

Bachelor of Music - Bmus - Music and Vocals - 2nd Class Honours

University of West London

Higher National Diploma - Music - PASS

Tech Music Schools

A-Levels - Photography - A, Dance - B and Art - A

Mark Rutherford School

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