Jade Kealy
Summary
I am an enthusiastic, hard-working, reliable and responsible person. I have worked in a variety of industries. I use my time to construct and deliver singing classes with children to prepare them for their yearly festivals and I do this in a one to one and group setting. Growing up my mum fostered children which nurtured an empathetic nature in me and gave me insight into caring for others. I have experience working in a private members club for children where I created lesson plans and executed classes. I am personable and work well with people and enjoy helping others. When working on projects I am calm and structured under pressure and can complete multiple tasks effectively.
Overview
7
7
years of professional experience
Work history
Junior Digital designer
Twogether creative Ltd
Marlow, Buckinghamshire
05.2022 - Current
- Designed for OFT , Responsive emails and landing pages. Social posts such as LI, Twitter, Instagram and Facebook. Designed email header banners, In-mail and Banner ads in multiple sizes.
- Produced digital advertising to showcase products and heighten brand engagement.
- Developed engaging marketing and promotional materials to generate revenue and grow client bases.
- Creatively interpreted client briefs to develop and produce unique, engaging design packages.
- Created quality, high-res digital image files for use in digital.
- Mastered Adobe Creative Suite and Photoshop to support design work and image editing needs.
- Produced consistent designs to translate across all platforms.
- Remained up to date with web design best practices and industry trends.
- Knowledge of HTML & CSS
- Facilitated coordinated branding approach and worked within brand guidelines to bring concepts to fruition.
- Created static and Animated ads by prototyping in Adobe XD and Figma, designed and written story boards for developers through online studio and have worked on HTML5 banners.
- Employed design fundamentals when selecting typography, colour and layout.
- Worked with brand guidelines for well known tech companies. prepared emails for Zeplin ensuring elements are labelled correctly and exportable for developers.
- Assisted with general housekeeping such as saving fallbacks, saving out JPG's and packaging files for clients.
- Worked well in a team and successfully with stakeholders on various projects.
Customer Support Specialist
Fujifilm
Bedford , Bedford
01.2022 - 05.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed high-value payments with meticulous accuracy.
- Managed daily calls, taking orders and escalated cancellations.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Processed and managed orders and products in Zap
Operations Executive
Buyacar, Dennis Publishing/Autovia
London, London
04.2018 - 01.2022
- Ensured positive customer experiences by implementing effective quality assurance practices.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Working with clients such as dealers and customer, giving clear information and updates.
- Managing emails, telephone calls and confidential data whilst adhering to GDPR guidelines.
- Working with systems such as Sales force and Zen desk
- Organisation and time management skills.
- Working with Microsoft word and excel.
- Supporting busy sales, operations and buying teams.
- Attention to detail and administration.
- Problem solving and working to deadlines.
- Being proactive when approaching to work.
- Managing and organising orders invoices and purchase orders.
- Organising effectively and planning collections and deliveries across country.
- Effective verbal and written communication skills.
- Working with financial documents between multiple Finance lenders and customers.
- Creating invoices, trade sale and external invoices.
Education
A-Levels - UX/UI and Graphic Design
Blue Sky Graphics
London 10.2021
Bachelor of Music - Bmus - Music and Vocals - 2nd Class Honours
University of West London
Ealing09.2011
Higher National Diploma - Music - PASS
Tech Music Schools
London06.2011
A-Levels - Photography - A, Dance - B and Art - A
Mark Rutherford School
Bedford06.2010
Skills
- SalesForce/Zendesk
- Zeplin
- Adobe Acrobat
- Communication
- Understanding/reliable
- Microsoft office
- Personable
- Change management
- Solutions development
- Empathy
- Emotional resilience
Timeline
Junior Digital designer
Twogether creative Ltd
05.2022 - Current
Customer Support Specialist
Fujifilm
01.2022 - 05.2022
Operations Executive
Buyacar, Dennis Publishing/Autovia
04.2018 - 01.2022
A-Levels - UX/UI and Graphic Design
Blue Sky Graphics
Bachelor of Music - Bmus - Music and Vocals - 2nd Class Honours
University of West London
Higher National Diploma - Music - PASS
Tech Music Schools
A-Levels - Photography - A, Dance - B and Art - A
Mark Rutherford School
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