Jade Hovell
Oxford,Botley
Summary
Highly skilled professional with a strong ability to remain calm under pressure, demonstrating exceptional problem-solving and communication skills. Proven leadership capabilities, effectively guiding teams towards achieving organisational goals. Committed to leveraging these strengths to drive success in future endeavours.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
Work history
Senior care coordinator
Aneira Health
London, City of London
01.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Patient care coordinator
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
09.2023 - 12.2024
- Conducted health education sessions, contributing to better patient awareness and self-management.
- Prepared necessary documentation to speed up insurance claim approvals.
- Streamlined administrative procedures for enhanced operational efficiency.
- Ensured adherence to healthcare policies and protocols, maintaining high standards of care at all times.
- Liaised between patients and healthcare professionals, resulting in improved communication.
- Managed complex medical records to facilitate efficient patient treatment.
- Facilitated seamless admission processes for faster patient services.
- Ensured continuity of care with regular follow-ups.
- Collaborated with multidisciplinary teams for comprehensive patient care planning.
Nursing admin assistant
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
01.2023 - 09.2023
- Managed front desk duties to ensure smooth operation of reception area.
- Assisted with budget preparations enabling effective financial planning.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Updated company databases by inputting new employee contact information and employment details.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Facilitated internal communication.
Senior hair stylist
Jade Hovell Hairdressing
Oxford, Oxfordshire
04.2018 - 01.2023
- Maintained salon cleanliness to ensure a welcoming and professional environment for clients.
- Executed creative updos for special events, earning commendations from satisfied clients.
- Ensured strict adherence to health and safety regulations whilst conducting various hair treatments, safeguarding both staff and clients' wellbeing.
- Managed challenging customer situations effectively, restoring trust in our services and maintaining strong relationships.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Increased repeat business by providing high-quality haircuts.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
Senior hair stylist
Exclusive hair design
Oxford, Oxfordshire
03.2010 - 04.2018
- Managed challenging customer situations effectively, restoring trust in our services and maintaining strong relationships.
- Created relaxing atmosphere through excellent customer service skills; improved overall client experience.
- Performed regular stock checks for timely replenishment of salon supplies, preventing disruption of service provision.
- Led staff training initiatives, fostering a culture of continuous learning and improvement within the salon.
- Administered advanced colouring techniques for stunning visual results that exceeded client expectations.
- Provided high-quality men's barbering services catering specifically to the male clientele's needs.
- Collaborated with team members to achieve a harmonious working environment conducive to creativity and innovation.
healthcare assistant
Abingdon community Hospital
Oxford, Oxfordshire
08.2009 - 02.2010
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted in patient care, improved comfort and well-being.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Delivered high-quality patient service by maintaining cleanliness in wards.
community healthcare assistant
Delight care
Oxford, Oxfordshire
05.2008 - 07.2009
- Assisted in implementing tailored care plans for individuals with chronic diseases, improved daily functioning.
- Delivered effective home-based support to elderly patients, enhanced their quality of life.
- Compiled detailed patient reports to assist in clinical decision-making process.
- Alleviated patient anxiety with compassionate communication techniques.
- Coordinated with healthcare professionals for comprehensive patient care plans.
- Provided emotional support to family members, eased their concerns during difficult times.
- Promoted healthier lifestyle choices amongst patients, lowered chances of health deterioration.
Senior colourist
Toni&Guy Hairdressing
Oxford, Oxfordshire
07.2003 - 04.2008
- Collaborated with directors to achieve desired visual aesthetic for films.
- Utilised efficient workflows in post-production process, improving productivity levels.
- Maintained clear communication with team members about project status and potential issues.
- Offered creative input during pre-production meetings, contributing to innovative ideas for shoots.
- Mastered latest colour grading technologies quickly, adapting to evolving industry trends.
- Prioritised tasks effectively under tight deadlines, ensuring timely completion of projects.
- Demonstrated strong attention to detail, resulting in high-quality outputs.
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
Timeline
Senior care coordinator
Aneira Health
01.2025 - Current
Patient care coordinator
Oxford University Hospitals NHS Foundation Trust
09.2023 - 12.2024
Nursing admin assistant
Oxford University Hospitals NHS Foundation Trust
01.2023 - 09.2023
Senior hair stylist
Jade Hovell Hairdressing
04.2018 - 01.2023
Senior hair stylist
Exclusive hair design
03.2010 - 04.2018
healthcare assistant
Abingdon community Hospital
08.2009 - 02.2010
community healthcare assistant
Delight care
05.2008 - 07.2009
Senior colourist
Toni&Guy Hairdressing
07.2003 - 04.2008
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