Jade Homiah
Croydon,City of London
Overview
7
7
years of professional experience
Work history
Bus driver
Go Ahead
Blackwall tunnel, london
11.2022 - Current
- Announced upcoming stops and potential route delays to passengers.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Performed safety checks before and after shifts, completing daily checklists.
- Advised passengers on most cost-effective fares and services.
- Maintain a strict headway
- Work to controllers instruction
Housing Officer
Housing estate
Brixton, Lambeth
03.2016 - 11.2022
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
- Executed promotional strategies to boost occupancy rates, resulting in revenue increase.
- Maintained impeccable condition of properties, monitoring delivery of reactive repairs to deliver high standard of housing in line with laws and regulations.
- Dealing with enquires face to face and via telephone
Responding to emails - Inputting data information
- Busy working environment
- Property viewings and tenancy audit checks
- Raise and book repairs
- Invoice processing
- Card payments and petty cash
- Engages with clientele and mediates unexpected situations, demonstrating negotiation and resolution skills
Viewing properties and tenancy agreements
Skills
- Safety compliance
- Organisation and efficiency
- Office support
- Filing and documentation
- Database and records management
- Front desk reception
- Invoice processing
- SAP
- Attention to detail
- Interpersonal communications
- Professional appearance
- Multitasking and prioritisation
- Meeting coordination
Timeline
Bus driver
Go Ahead
11.2022 - Current
Housing Officer
Housing estate
03.2016 - 11.2022
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