Jade Harrison-Tankard
Liverpool,Liverpool
Summary
Detail-oriented professional specialising in database management, budget oversight, and inventory control. Manages financial transactions with precision, ensuring accuracy in till balancing. Excels in customer engagement and client relations while upholding data confidentiality. Delivers timely results in financial operations, seeking to leverage expertise for career advancement.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Branch administrator
Euro Car Parts
Widnes, Halton
2011.06 - Current
- Handled incoming calls and queries, enhancing customer satisfaction.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Resolved billing issues promptly to maintain customer satisfaction and loyalty.
- Managed large customer accounts, ensuring satisfaction and loyalty.
- Conducted regular account reviews for service improvement.
- Provided support to branch management, enhancing operational workflow.
- Organised staff schedules to ensure optimal coverage and support.
- Assisted in the training of new staff members on cash handling procedures, fostering teamwork and knowledge sharing.
- Performed cashier duties, including balancing and end-of-day banking.
- Provided prompt refunds or exchanges upon request enhancing overall customer experience.
- Monitored inventory levels and ordered supplies to prevent stock-outs.
- Followed strict opening and closing procedures ensuring safety of premises and assets.
- Successfully delivered on tasks within tight deadlines.
Shop assistant
McColl's
Liverpool, Liverpool
2010.01 - 2011.06
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Updated window displays regularly for fresh store appeal.
- Coordinated closely with management on shop floor layouts and visual merchandising.
Team leader
SSP Food Travel Experts
Liverpool, Liverpool
2005.09 - 2010.01
- Coordinated projects to ensure timely delivery, aligning team efforts with deadlines.
- Implemented new working methods to enhance team operations and streamline processes.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Managed daily tasks to facilitate smooth workflow and support team objectives.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Education
A-Levels - Travel and tourism, Leisure and tourism, It, Math's and English
Broadgreen sixth form
Liverpool 2004.09 - 2005.09
hair dressing - Level 1, 2 and 3
liverpool collage
Liverpool 2006.09 - 2008.09
Skills
- Database management
- Budget oversight
- Inventory management
- Financial transactions handling
- Tills balancing
- Customer engagement
- Client management
- Email administration
- Telephone manners
- Timeframe estimation
- Data confidentiality
Affiliations
- traveling
- days out with my children
Timeline
Branch administrator
Euro Car Parts
2011.06 - Current
Shop assistant
McColl's
2010.01 - 2011.06
hair dressing - Level 1, 2 and 3
liverpool collage
2006.09 - 2008.09
Team leader
SSP Food Travel Experts
2005.09 - 2010.01
A-Levels - Travel and tourism, Leisure and tourism, It, Math's and English
Broadgreen sixth form
2004.09 - 2005.09