Jade Graham-Rodney
London
Summary
A highly organised and reliable professional with strong communication skills and a proven ability to thrive in high-stress scenarios. Demonstrates excellent teamwork and time-management capabilities, particularly in patient handling and emergency response situations. Proficient in IT with experience in Windows packages, seeking to leverage these skills in a dynamic environment that values efficiency and resilience.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
practitioner
Pulse light Clinic
2024.02 - 2026.03
- Quickly learned and applied new skills such as: Morpheus 8 treatments, Hifu treatments, Nordly treatments, Fotona treatments, and improving efficiency and productivity.
- Held consultations with famous clients
- Selling Treatments to suitable clients
- Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
- Confidently performed Tattoo removal on all areas (excluding eyebrows)
- Developed individualised treatment plans, improving patient outcomes.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased client satisfaction by providing specialised support and advice.
- Performed Laser hair removal on different areas of the body
Beauty consultant
Clarins
2022.12 - 2023.02
- Enhanced customer satisfaction by providing personalised beauty consultations.
- Collaborated with management on visual merchandising, enhancing store appeal.
- Improved retail sales with effective product demonstrations.
- Assisted customers to select suitable products, improving sales performance.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Conducted skin analyses and prepared treatment plans.
- Built rapport with new and existing customers to boost client retention.
- Conducted skin analysis for a tailored skincare regimen.
- Completed detailed product knowledge training boosting confidence in sales pitch.
- Performed mini facials, resulting in increased customer retention.
- Handled cash transactions accurately promoting trust among customers.
- Promoted special offers increasing seasonal sales.
- Managed inventory for optimal stock levels.
skin coach
Skinwork
2022.08 - 2022.10
- I am worked full time at skin work as a beauty therapis
- Carried out Microdermabrasion, Vacuum, Galvani, Face peels, and Extractions on clients
- Assisted clients in selecting appropriate treatments, enhancing overall satisfaction.
- Prioritised safety whilst administering treatments to prevent skincare complications.
- Developed personalised facial treatment plans to meet individual client needs.
- Adhered strictly to health and safety regulations for ensured wellbeing of clients.
- Managed booking system for better client experience.
- Provided advice on suitable skin care products for enhanced results.
- Worked closely with dermatologists for improved treatment outcomes.
- Built strong relationships with clients through consistent delivery of high-quality services.
- Implemented latest facial equipment technology in the clinic for advanced treatments.
- Delivered five-star personalised client service, leading with professionalism and industry knowledge.
- Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
spa attendant
Claridge’s hotel spa
2022.05 - 2022.07
- Adhered strictly to all health safety regulations contributing towards safe working atmosphere.
- Conducted tours for potential clients to showcase spa amenities, resulting in increased bookings.
- Upheld standards of appearance and deportment consistent with luxury spa setting.
- Prepared treatment rooms prior to appointments, improving efficiency of therapists' work schedules.
- Organised inventory and restocked towels, robes, and other supplies as needed.
- Delivered outstanding client care, promoting repeated business through personalised attention to needs.
Nursing assistant
North Middlesex Hospital
2018.11 - 2022.03
- Clean and sanitize patient areas
- Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
- Engaged elderly dementia patients through cognitive stimulation activities promoting mental well-being.
- Developed strong rapport with patients through active listening and empathy, encouraging open communication.
- Provided high-quality patient care, resulting in increased comfort and satisfaction.
- Supported nurses during medical procedures, contributing to successful treatment plans.
- Delivered compassionate emotional support to patients during difficult times.
Nursing assistant
Barnet hospital
2017.11 - 2018.11
- Examine patients for bruises, blood in urine or other injuries/wounds
- Prepared treatment rooms prior to use.
- Cleaned, sterilised and stored clinical equipment appropriately.
- Administered oral medication to incapacitated patients as outlined in care plans.
- Input patient data onto clinical system, adhering to confidentiality laws.
- Reported non-compliant behaviour to head nurses to maintain high-quality care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Sales Assistant
Sainsburys
2015.11 - 2016.11
- Assisting and redirecting customers to correct aisles
- Conducted daily inventory checks to manage stock levels accurately.
- Delivered exceptional after-sales service, encouraging repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Waitress
Tottenham Hotspurs Football Stadium
2014.10 - 2016.11
- Organising and cleaning up food area after each match
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced experience.
Kitchen Assistant/Waitress
Barnet & Southgate College
2013.07 - 2014.08
- Helped implement a new system for organising stock which increased ease of access.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Contributed to team communication, resulting in better workflow efficiency.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
Education
Business management
Open university
2025.02 - 2026.03
Health and Social Care
City and Islington College
2014.09 - 2016.07
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Oasis Academy Secondary School
2009.01 - 2014.01
Skills
- Excellent organisation skills
- Reliable, efficient and hard working
- An excellent team player
- Strong communication skills
- Good IT skills and experience of Windows packages
- Emergency response readiness
- Resilience in high-stress scenarios
- Time-Management for patient handling
Certification
- London College of beauty therapy- Beauty Therapy- February 25th – August 25
- I recent finished my level 2/3 course in beauty therapy. I have passed and currently waiting for my certificate.
- Facial
- Body massage
- Indian head massage
- Microdermabrasion
- Eyebrow and eye lash tinting
- Manicure & Pedicure
- Waxing
- Aromatherapy
References
References available on request
Hobbies and Interests
During my spare time I enjoy visiting museums, as I love finding out the stories behind history. I enjoy baking and often make cakes and bakes for birthdays and christenings for friends and families. One of my favourite things to do is learning and looking at cultural art; I personally believe someone's culture is a big part of their lives and learning about peoples culture is a good way of understanding someone's beliefs and learning to co-exist peacefully. Art for me tells a story so putting art and culture together is a really good way of getting to know a community or someone's story.
Accomplishments
- I have achieved the following extra curricula activities through school and work experiences (paid and unpaid)
- School councillor for 5 years in my secondary school
- Cyber bullying mentor
- Teaching Assistant at Keys Meadows Primary School
- 100 hours community service at Parker View Elderly Day Centre
Volunteer Experience
- Whittington Hospital, Dementia Friend, 2016-03, 2016-04, I volunteered as a befriender with a Charity within Whittington hospital. I thoroughly enjoyed this role, as I was meeting new patients everyday and hearing their stories, making them feel wanted and loved and offering support and care.
- Noahs Ark Charity Shop, Sales Assistant, 2014-10, 2015-01, I undertook 4 months of voluntary work within this charity to give back to the community and keep myself upskilled. My main responsibilities were;, Serving customers, Doing card and cash transactions, Visual merchandise of goods on shop floor and window, Sort out donation bags, Steam clothes before putting out on display
Timeline
Business management
Open university
2025.02 - 2026.03
practitioner
Pulse light Clinic
2024.02 - 2026.03
Beauty consultant
Clarins
2022.12 - 2023.02
skin coach
Skinwork
2022.08 - 2022.10
spa attendant
Claridge’s hotel spa
2022.05 - 2022.07
Nursing assistant
North Middlesex Hospital
2018.11 - 2022.03
Nursing assistant
Barnet hospital
2017.11 - 2018.11
Sales Assistant
Sainsburys
2015.11 - 2016.11
Waitress
Tottenham Hotspurs Football Stadium
2014.10 - 2016.11
Health and Social Care
City and Islington College
2014.09 - 2016.07
Kitchen Assistant/Waitress
Barnet & Southgate College
2013.07 - 2014.08
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Oasis Academy Secondary School
2009.01 - 2014.01