JADE GOVENDER
Personal Assistant/ Head Of Sales And Marketing Administrator
Johannesburg
Summary
With a diverse background in customer service, sales, and administration across multiple international campaigns, I consistently excel in meeting and surpassing key performance indicators. Currently serving as a Personal Assistant to the CEO of my current company, I adeptly balance a hybrid work schedule. My extensive work experience hones my strong verbal and written communication skills, meticulous attention to detail, exceptional organizational abilities, and proficient time management. In addition to my expertise in multitasking, calendar management, event planning, problem-solving, and adaptability, I am highly proficient in utilizing various software platforms such as Microsoft Office Suite and Google Suite. Maintaining confidentiality and effectively prioritizing tasks are among my professional strengths.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Personal Assistant /Sales and Marketing Administrator
PrimeCo Marketing and HR Solutions
Johannesburg
08.2022 - Current
- Management skills and maintaining high levels of productivity.
- Facilitating virtual communications through various platforms such as Zoom, Skype, and Microsoft Teams.
- Assisting in the preparation of presentations and reports, contributing to well-informed decision making.
- Maintaining confidentiality
- Ensuring smooth administrative support for the CEO
- Improved sales and marketing campaign execution by 25% through coordinated administrative support, ensuring timely and accurate completion of campaign-related tasks.
- Collaborated with marketing to launch targeted campaigns, generating a 25% increase in sales leads and driving business growth.
- Assisted in planning, executing, and tracking marketing campaigns across diverse channels including email, social media, and events.
- Maintaining precise and current data capturing of client information.
- Conducted thorough assessments and tracking, identifying a 22.31% increase in prospective sales opportunities and expanding the sales pipeline with new business leads.
- Calculating earnings based on sales performance.
- Coordinating office supplies deliveries and maintaining inventory levels
- Optimized workflow by managing paperwork, increasing sales team productivity by 25% and enabling focus on high-value activities.
- Directing finance administration, invoicing clients, and maintaining expense records.
- Reference: Marco Snyders - 078 829 428
Back Office Administrator, Inbound and Webchat Call Centre Customer Service Representative
WNS Global Services (Npower Business - UK)
Cape Town
04.2017 - 07.2020
- Utilized Microsoft Word and PDF format to create customer account documents, improving document accuracy by 20% and enhancing customer satisfaction.
- Resolved discrepancies within CRM, SAP system, Siebel, and Beryl, reducing CRM data discrepancies by 92% and ensuring data accuracy and consistency.
- Resolved customer inquiries about bills.
- Organized and sent Excel spreadsheets with customer details to relevant departments, achieving a 89% delivery rate within specified deadlines.
- Ensured immediate, effective, and professional communication for all inquiries.
- Reference: Ricardo Sampson (Manager) - 021 819 6486
Sales Agent
Mango 5 (Brands of Choice- Australia)
Cape Town
04.2016 - 04.2017
- Informed customers of product benefits and encouraged sales.
- Recorded data on customer interests using telephonic sales interviews.
- Examined existing and potential dealer volumes to direct sales efforts.
- Kept management updated through detailed activity submissions and result reports.
- Reference: Hermanus Van Der Merwe (Manager) - 071 575 1147
Customer Service Advisor/ Sales Agent Services
Webhelp Digital Retail (Shop Direct- UK)
03.2015 - 03.2016
- Maintained strict adherence to data security for all communications.
- Facilitated customer online shopping by placing orders from the catalog.
- Maintain high standards of merchandise and service performance.
- Reference: Emile Jacobs (Manager) - 021 200 8726
Education
GRADE 12 - MATRIC CERTIFICATE - English (Home Language), Afrikaans, Mathematics Literacy, Consumer Studies, Business studies, Life Orientation
ZWAANSWYK HIGH SCHOOL
Cape Town 01.2009 - 12.2014
Skills
- Communication: Verbal and written communication, presentation skills
- Highly proficient in Microsoft Office: strong skills in Word document creation, Excel spreadsheet management and PowerPoint presentation design
- Team player: Collaboration, leadership, conflict resolution
- Time management: Prioritization, organization, meeting deadlines
- Problem-solving: Critical thinking, analytical skills, creative solutions
- Adaptability: Flexibility, resilience, ability to learn quickly
Languages
6
Timeline
Personal Assistant /Sales and Marketing Administrator
PrimeCo Marketing and HR Solutions
08.2022 - Current
Back Office Administrator, Inbound and Webchat Call Centre Customer Service Representative
WNS Global Services (Npower Business - UK)
04.2017 - 07.2020
Sales Agent
Mango 5 (Brands of Choice- Australia)
04.2016 - 04.2017
Customer Service Advisor/ Sales Agent Services
Webhelp Digital Retail (Shop Direct- UK)
03.2015 - 03.2016
GRADE 12 - MATRIC CERTIFICATE - English (Home Language), Afrikaans, Mathematics Literacy, Consumer Studies, Business studies, Life Orientation
ZWAANSWYK HIGH SCHOOL
01.2009 - 12.2014
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