Jade Farquhar

Managed front desk operations to ensure efficient check-in and check-out processes.

Assisted guests with inquiries, delivering exceptional customer service and support.

Coordinated room bookings via property management systems (rezlynx, opera and Bart) to maximise occupancy rates.

Supervised housekeeping staff to maintain cleanliness and adherence to hotel standards.

• Standing in for Hotel Manager when on annual leave.
• Healthy and safety compliance.
• Trained new staff on operational procedures and customer service expectations to enhance team performance.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Led by example, embodying positive work ethic and motivating staff for peak performance.

Welcomed guests upon arrival, delivering exceptional customer service.

Managed phone calls and inquiries to ensure effective communication with guests.

Coordinated room bookings using hotel management systems to optimise reservations.

Maintained cleanliness of reception area, fostering a welcoming atmosphere.

Collaborated with hotel staff to enhance operational efficiency and guest satisfaction.

Resolved guest complaints promptly, ensuring timely issue resolution.

Tracked complaints meticulously until full resolution was achieved.

Recorded visitor entries accurately for security compliance.

Stood in as Hotel Manager while manager is on annual Leave.

• responsibility's included reporting to the trade union often and senior management on hot topics.
• Conducted market research to identify potential leads.
• Promoted product knowledge, enhanced sales performance.

• Nick my manager at the time gave me numerous of roles to undertake some of the being:
• -I provided suitable vacancies for groups "job club" sessions to newly unemployed customers.
• -Furthermore I supported customers who find it difficult to use the computer, in addition I asked customers to fill out a survey form if they had time.
• -Created and designed logos for their latest vacancies cover sheet.
• - I learnt how to use the DWP telephony and then undertook customer contact to remind customers of upcoming employer interviews.
• - Utilised basic elements of Microsoft word and excel to produce business cards ect.

• Duties were to manage (balance) books, re-stock products, Basic Customer Service, Do monthly SWOT analysis on the cafe.

• Part time during school events I did shadow work at spur restaurant, in which i served food and took orders, With the help of my appointed waiter/ waitress.