Jade Elizabeth
Midlothian West, Midlothian,Scotland
Summary
Friendly and dependable professional with a strong background in medical reception, operational coordination, and customer-facing showroom roles. Experienced in appointment scheduling, patient/client communication, and supporting smooth day-to-day operations. Known for a calm, empathetic approach, excellent organisational skills, and the ability to create a positive first impression while maintaining accuracy and confidentiality.
Overview
15
15
years of professional experience
Work history
Network & operations Leader
Edi chauffeurs
Edinburgh , Midlothian
2019.02 - Current
- Managed fleet daily to make sure all tours, journeys and pick ups were completed accordingly.
- Answered calls and emails from international clients and tour operators
- Improved customer satisfaction by addressing their concerns promptly.
- Streamlined processes to improve overall operational performance.
- Create tours and itineraries for incoming clients
- Processed invoice's and made payment through external links depending on customer an country
- Assisted the networking manager at business networking events by meeting new clients and building relationships
Showroom host
Toyota
Edinburgh , Midlothian
2016.10 - 2019.01
- Assisted in arranging display items, creating appealing visual aesthetics.
- Provided detailed product knowledge to customers promoting informed decisions.
- Coordinated appointments for sales team resulting in smooth workflow.
- Facilitated customer enquiries with prompt, accurate responses improving overall service quality.
- Handled complaints professionally resolving issues swiftly and satisfactorily.
- Managed telephone lines efficiently directing calls appropriately and taking messages when necessary.
- Streamlined showroom operations for improved efficiency.
- Ensured a welcoming environment with meticulous showroom maintenance.
- Answered customer queries, ensuring satisfaction and understanding.
Medical receptionist in GP
Muirhouse Medical Centre
Edinburgh , Midlothian
2011.06 - 2016.11
- Scheduled patient appointments using booking system.
- Managed telephone lines, providing accurate information to callers when required.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Maintained confidentiality of medical documents as per data protection regulations.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Organised regular follow-ups with patients for improved health outcomes.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Managed digital and manual filing systems.
- Communicated results to patients following instructions from medical professionals.
- Helped reduce GP / Doctors workloads by in-depth conversion due to concerns to navigate the best care scenario
Education
Scottish Qualifications Certificate - Standard Grades
Bees lack Community High School
Edinburgh06.2006
Skills
- Friendly and professional client service
- Clear verbal and written communication
- Empathetic and compassionate
- Handling sensitive or emotional situations calmly
- Active listening and problem-solving
- Answering and directing phone calls
- Scheduling and managing appointments
- Team player
- Confident with computer & payment systems
Additional Information
Creative and compassionate individual with a strong love for animals and the arts. Outside of work, I enjoy art, interior design, fashion, and vintage jewellery and clothing, as well as upcycling old furniture through hands-on creative projects. Skiing and snowboarding every year. I also practice bridal floristry as a personal passion
Actively undertake child protection courses in my spare time, demonstrating a commitment to safeguarding, responsibility, and continuous personal development.