Summary
Overview
Work history
Education
Skills
Timeline
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Jade Eastwood

Bristol

Summary

My previous experience as an administrative assistant, information and receptionist has led to a strong background in organising my work and managing other people's workloads. I also have extensive experience in customer service. I have performed exceptionally well in teams and have been self-motivated to learn about roles above my own to enhance my work. I also have experience working with people from various backgrounds and ages, including children and those with additional needs. I am intensely interested in social sciences, particularly psychology, which has led me to study Criminology.

Overview

4
4
years of professional experience

Work history

Student Mentor

Education 1st
Briston, Norfolk
04.2023 - 07.2023
  • Mentored students with additional mental health and educational needs who had been removed from mainstream school.
  • Collected students from their homes and took them to a planned day of activities.
  • Recorded student's day and noted any safeguarding concerns.
  • I worked with children on a 1-1 and 2-1 basis, and with children as groups.

Bristol

The Stable
Bristol
09.2021 - 04.2023
  • In the morning, I am expected to prep food for the day to a high standard on a strict deadline. Throughout the lunch and dinner shifts, I am a vital component of the kitchen line; this might include rolling bases for pizzas, assembling the orders accurately and cooking the pizzas, or assembling other food items
  • I must work with speed and precision, and communicate with the rest of the kitchen team and front-of-house staff to ensure orders are correct and ready simultaneously
  • I must prioritise tasks to make sure everything is ready for the customer at the same time.
  • I am also expected to keep the kitchen and prep room to a very high standard of cleanliness. Having completed a Food and Hygiene Level 2 qualification, I am regularly retested to ensure the cleaning is done correctly.
  • Working in a kitchen has strengthened my teamwork skills, specifically working as a team under pressure and in a stressful environment. It has meant I can work quickly and keep things accurate while thinking fast and organising my tasks.

Cranbrook

Fusion
Cranbrook
05.2021 - 08.2021
  • In this role, I was expected to welcome guests and clients in a friendly, warm manner. I handled comments, complaints and questions, and booked people in for activities.
  • I also processed memberships and looked after any membership queries
  • I was the main point of contact for all the customers in person, by phone, and by email. This role has advanced my admin and customer service skills, teaching me how to deal with customers effectively over all forms of communication.
  • It has also increased my IT skills in how to use booking systems.

Bodiam

Robert Keyte Silks
Bodiam
07.2019 - 05.2021
  • I organised all the customer filing hardcopy's and ensured that any new orders were put onto a computer and filed again correctly.
  • I performed administrative tasks, document management and put paper orders onto an ordering system, making it easier for other people to quickly find the documents they were looking for.
  • I organised and made sure invoices matched up with deliveries and any problems were raised to the appropriate people.
  • I accepted and signed for mail, organising it to give it to the correct people.
  • This role taught me to be very organised and improved my Microsoft office skills.

Tunbridge Wells

Wren Kitchens
Tunbridge Wells
08.2019 - 10.2020
  • I warmly welcomed people as they entered the showroom and answered any questions they may have had about the products.
  • I would book clients with designers for kitchen design appointments. This meant managing the designer's schedules and ensuring they were being put with the designer that best suited them as people and for the type of kitchen they were looking for.
  • Working here has improved my customer service skills and confidence in talking to customers.
  • I have learned how to diffuse difficult situations regarding complaints and form bonds with a customer so they are happy talking to me about problems and feel actively listened to.
  • I also spent much time with designers and learnt the process beyond my role so I could better explain the kitchen design process to clients.

Education

Bachelor of Science - Criminology

University of the West of England, Bristol
Bristol
2024

Access to Higher Education - Social Science and Humanities

Sussex Coast College
Lewes
2021

GCSEs - Robertsbridge

Robertsbridge Community College
Robertsbridge
2014

Skills

  • Hard Working
  • Patience
  • Happy working collaboratively, but I am self-motivated and can work independently when needed
  • Customer service skills
  • Fast learner
  • Creative problem solver
  • Excellent IT skills and competent knowledge of Excel, CAD software and multiple booking systems
  • Confident working with people from all backgrounds
  • TeamTeach trained

Timeline

Student Mentor

Education 1st
04.2023 - 07.2023

Bristol

The Stable
09.2021 - 04.2023

Cranbrook

Fusion
05.2021 - 08.2021

Tunbridge Wells

Wren Kitchens
08.2019 - 10.2020

Bodiam

Robert Keyte Silks
07.2019 - 05.2021

Bachelor of Science - Criminology

University of the West of England, Bristol

Access to Higher Education - Social Science and Humanities

Sussex Coast College

GCSEs - Robertsbridge

Robertsbridge Community College

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