Jade Dunham
Summary
An extremely organised, and highly driven executive assistant with 16 years experience of working within a variety of high pressure, target driven environments, accustomed to working to tight deadlines and successfully exceeding set goals.
Exceptional transferable skills including project planning, personnel management, diary management, accountancy, human resources, and leadership which could be transferred to any workplace. A natural team player, who is flexible and approachable, with excellent interpersonal and communication skills who is keen to utilise skills both practical and academic to secure as an executive assistant.
Overview
17
17
years of professional experience
Work history
Bookkeeper
British Army
Edinburgh, Midlothian
04.2020 - Current
- Financially administered 8 separate service funds in a company of over 700 personnel accumulating to a net total of £100,000.
- Maintained trial balance by reconciliation of general ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Resolved customer concerns promptly to maintain satisfaction.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Collected and processed payments.
- Created quarterly and yearly balance sheets to track financial trends and performance.
Senior administrator
British Army
Catterick, North Yorkshire
04.2012 - 04.2020
- Administered and managed over 300 personnel profiles including their pay and allowances, location tracking, travel booking.
- Used strong leadership and administrative abilities to maintain smooth office operations.
- Singularly organised and arranged daily office tasks including extensive diary management and delegating appropriate work to the junior administrator.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
Junior administrator
British Army
01.2007 - 04.2012
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet companies needs.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw personnel database to maintain updated records and accuracy.
- Liaised with customers to resolve enquiries, appointment requests and pay and allowance questions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Screened incoming phone calls and relayed detailed messages.
- Documented conferences, meetings and appointments with verbatim reports.
- Coordinated events by managing budget, logistics and event support.
- Photocopied and printed presentations and reports for meetings.
- Booked flights and hotels for domestic and international meetings.
Education
Level 4 qualification in bookkeeping and document handling -
City and Guilds
02.2020 - 04.2020
NVQ Level 4 - Event Management
The Event Academy
03.2023 -
Skills
- Exceptional planning, prioritising, organising and problem-solving ability, with outstanding customer service and time management skills
- Resilient and highly adaptable individual who is committed to delivering the highest of standards while working to tight deadlines
- Proficient manager experienced in the leadership and management of diverse teams
- Excellent communicator with valuable interpersonal skills and experience of working within multi-cultural and multi-disciplined teams
- Maintains confidentiality and exercises discretion with sensitive information
- Practiced in active listening and able to reflect and clarify points to ensure sound understanding
- Extremely comfortable working both autonomously and as part of a team
Interests
Additional Information
Held the role as the sole Security Vetting Officer from 2020 - 2023, responsible for applying and renewing over 700 personnel's Security Clearance applications, whilst frequently liaising with the United Kingdom Security Vetting agency (UKSV) alongside overturning and updating the online register which resulted in a more efficient and user friendly document.
Received the Directors commendation for being the first female in the history of the British Army to complete “The Duke of Rothesay's Dirk competition” a 24-hour competition in a demanding environment including elements of leadership, determination, robustness and physical fitness.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
NVQ Level 4 - Event Management
The Event Academy
03.2023 -
Bookkeeper
British Army
04.2020 - Current
Level 4 qualification in bookkeeping and document handling -
City and Guilds
02.2020 - 04.2020
Senior administrator
British Army
04.2012 - 04.2020
Junior administrator
British Army
01.2007 - 04.2012
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