Jade Dixon
Llay,Wrexham
Summary
Learning Mentor at Abbey School, specializing in support for children with Autism aged 4-19. Extensive experience in customer service, with nearly a decade in an online environment for an independent company. Proven ability to foster positive learning experiences and adapt teaching methods to individual needs. Strong communicator, with a resilient, creative and hardworking personality.
Overview
11
11
years of professional experience
Work history
Learning Mentor
Abbey School
Chester
2025.02 - Current
- Facilitated positive learning environments, ensuring safety and inclusivity for all students.
- Monitoring learning progress of pupils with the use of TLPs, feeding this information back to Line Managers.
- Implementing Team Teach strategies to manage schoolwide challenging behaviours.
- Provided personal care to students as needed. Toileting and administering/managing various medications.
- Use of Evolve to record accidents and CPOMs to register any safeguarding concerns. Training in both.
- Collaborated with behaviour analysts, speech and language therapists, and occupational therapists to nurture student development.
- Daily writing of Weducs to have ongoing communication with carers/families.
- Collecting behaviour data.
- Delivery of learning sessions, covering core subjects and the wider curriculum.
- Resourcing and planning lessons.
- Weekly trips, helping pupils access the community and the planning of family events.
- Assisting in pupils' communication needs by modelling the use of AACs, PECS and Makaton. Creating social stories to make transitions and change easier and less troublesome for members of our class.
- Designated pediatric first-aider.
Senior Customer Service Advisor
Happy Little Soles
Tarvin, Chester
2017.05 - 2025.02
- Conducted training sessions to enhance team's product knowledge and skills set.
- Devised new strategies for increased customer satisfaction.
- Enhanced customer loyalty by resolving complaints efficiently and effectively.
- Streamlined workflow to improve overall efficiency in the customer service department.
- Assisted clients with complex inquiries, ensured they were satisfied with the resolutions provided.
- Demonstrated excellent product knowledge whilst assisting customers on various platforms such as call and email support channels.
- Handled escalated calls, resulted in a decrease in unresolved issues.
- Managed high-stress situations, maintained professionalism at all times.
Teaching assistant in special educational needs
Alexandra School ( temp contract)
Wrexham
2016.01 - 2016.03
- Enhanced academic performance of special needs students through specialised teaching techniques.
- Adapted tasks to encourage participation based on individual student capabilities.
- Conducted independent living skills training sessions to promote self-sufficiency.
Customer service assistant
Healthcare Communications
Macclesfield
2015.01 - 2015.08
- Working on behalf of the NHS, determining whether patients could attend their upcoming hospital appointments.
- Telephone based role with elements of data entry.
- Target based.
- Adhering to data-protection legislation due to the sensitive nature of the calls.
- NHS surveys.
Education
GCSEs -
Sale Grammar School
Manchester2000-05
Bachelor of Arts - History
The University of Bangor
WalesPgCE - Primary Education
The University of Cumbria
Carlisle2012-09
Skills
- Trained across GDPR, safeguarding and welfare
- Mentorship proficiency
- Effective communicator
- Strong interpersonal skills
- Emotionally intelligent
- Experience in SEN, EBSA and mental health matters
- Behaviour management strategies
- Empathetic
- Certified in pediatric first aid
- Strong Literacy background, confident in the delivery of phonics
Timeline
Learning Mentor
Abbey School
2025.02 - Current
Senior Customer Service Advisor
Happy Little Soles
2017.05 - 2025.02
Teaching assistant in special educational needs
Alexandra School ( temp contract)
2016.01 - 2016.03
Customer service assistant
Healthcare Communications
2015.01 - 2015.08
GCSEs -
Sale Grammar School
Bachelor of Arts - History
The University of Bangor
PgCE - Primary Education
The University of Cumbria