Jade Crowson
Clayton West
Summary
Detail-oriented professional with extensive expertise in Microsoft Office, operational compliance, and quality management systems. Demonstrates strong capabilities in document review, data collection and analysis, and system administration. Skilled in root cause analysis and corrective action planning, with a proven track record of effective time management and staff training. Committed to enhancing operational efficiency through meticulous documentation control and system development. Holds a full clean licence, aiming to leverage skills in a dynamic environment focused on continuous improvement.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Quality and Compliance Officer
Perrigo
01.2021 - 06.2026
- Coordinate site quality systems including Deviation Management and CAPA, ability to author, review and issue-controlled documentation
- Experience in use of root cause analysis in investigation and resolution of deviations, plus formulating appropriate CAPAs.
- Supported CAPA process by collaborating with departments to ensure linkage with deviations and audits.
- Participate in Self inspections , to ensure compliance to Internal Audit Schedule, as well as internally auditing different departments
- Collaborated with departments to support deviation investigations, ensuring cross-linkage of deviations and escalating matters to Quality team members.
- Served as primary contact for Quality-related queries, providing timely and accurate information to the business.
- Prepared and supported changes for Change Management System for monthly Change Review Board by collaborating with departments to ensure linkage of required documents.
- Facilitated monthly training on Trackwise to ensure proper use and understanding among team members.
- Participated in continuous improvement initiatives, including transition from Excel to SharePoint, to enhance data management and support site objectives.
- Ability to maintain high quality documentation, manage data sources and interpret data for key Performance Indicators to judge operational state of processes.
- Work independently on QMS elements they are responsible for, knowing when to escalate appropriately any issues.
- Took on additional tasks and responsibilities assigned by Departmental Manager, adapting to changes during COVID and participating in various company projects.
Quality and Compliance Administrator
Perrigo Barnsley
11.2019 - 01.2021
- Managed PUK Barnsley QMS documentation, ensuring timely upload onto LMS system for compliance and accessibility.
- Review incoming batches and complete batch documentation to allow batch release within a short timeframe.
- Facilitated communication with Perrigo sites, testing houses, and CMOs regarding batch documentation, stability, test results, deviations, complaints, and APQRs to ensure alignment and resolve issues.
- Maintain the stability programme including generating stability reviews and creating protocols.
- Manage the Annual Performance Quality report schedule and I am also involved trained in the writing of APQRs.
- Adapted at updating and creating SOP/Procedures.
- Oversaw payment processing for quality invoices and resolved related complaints to support operational efficiency.
- Full understanding of the SAP and trackwise systems.
Quality Assurance Associate Specialist
MSD
12.2018 - 11.2019
- Responsible for maintaining multiple Quality Management Systems (QMS).
- Review and approve artwork for products packaged on site.
- Respond to queries and create documents to complete Regulatory requests for various Regulatory Agencies and other sites to support renewals, paper audits and tender bids.
- Manage the sampling indices quality management system including material restriction.
- Complete and create change controls to manage changes on site, including those with regulatory impact.
- Completion of CAPA actions associated with change controls and deviations.
- Maintain control and storage of retained samples.
- Involved in the creation of annual product reviews.
- Adapt at writing deviations and updating and creating SOP/Procedures.
Product Testing Analyst
MSD
02.2016 - 11.2018
- Experienced analyst of both Raw Materials and Finished Product testing and batch disposition.
- Applied laboratory techniques including titrations, assays, and HPLC in a regulated environment.
- Ensured compliance with regulatory standards while working in GMP laboratory environment.
- Experience with implementing standardisation into a team to improve flow and lead times.
- Developed strong working relationships with teams across Finished Products, stability, QA, and supply chain to enhance collaboration.
- Proactive in improving safety practices and improving flow by initiating 5S projects as well as being an active member of the Safe by Choice CoP.
- Good time management and flexibility to match the demands placed on the incoming goods team to prioritise workloads and ensure deadlines and customer demands are met.
- Led team operations in absence of coach by planning meetings with supply chain and production and training new starters.
- Excellent communicator, including delivering presentations to site and European managers.
Education
Bachelor of Science - Biomedical Sciences 2:1
Newcastle University
Newcastle 01.2012 - 01.2015
Shelley College
01.2006 - 01.2011
Skills
- Microsoft Office proficiency
- Operational compliance
- Document review
- Quality Management Systems
- Documentation review
- Document control understanding
- Data collection and analysis
- Root Cause Analysis
- System administration
- Data analysis
- System development and administration
- Staff training
- IT – Proficient in using Microsoft Office, Outlook and data management systems
- Corrective action planning
- Effective time management
- Full clean licence
References
References available on request
Additional Work Experience
- Support Worker, Barnsley College (Sept 2011 - July 2012, Full Time)
- Nursery Assistant, Hawthorns (Summers 2009 & 2010)
- Lunchtime Supervisor, Kirklees Council, Shelley College (Sept 2009 – Sept 2010, Part Time)
- Labrador Breeder
Timeline
Quality and Compliance Officer
Perrigo
01.2021 - 06.2026
Quality and Compliance Administrator
Perrigo Barnsley
11.2019 - 01.2021
Quality Assurance Associate Specialist
MSD
12.2018 - 11.2019
Product Testing Analyst
MSD
02.2016 - 11.2018
Bachelor of Science - Biomedical Sciences 2:1
Newcastle University
01.2012 - 01.2015
Shelley College
01.2006 - 01.2011