Jade Crossland
Grantham,Lincolnshire
Summary
Having a heavy retail background with extensive expertise in store operations and customer-facing roles. Demonstrates proficiency in MS Office Suite, Excel, and RTL POS Utilities, ensuring efficient organisational processes and time management. Recognised for analytical thinking and attention to detail, with qualifications in Level 2 Food Health and Safety and First Aid. Awarded for excellence in customer interaction, leveraging skills as a trained shoe fitter and key holder to enhance onsite operations. Committed to advancing operational efficiency while maintaining high standards of food health and safety.
Overview
14
14
years of professional experience
Work history
E-Cigarette Specialist
VPZ Grantham
Grantham, Lincolnshire
04.2025 - 09.2025
- Assisted in visual merchandising, improving shop floor appeal.
- Maintained tidy sales floor to enhance shopping experience.
- Participated in staff meetings contributing valuable insights for improvement.
- Operated till systems correctly, ensuring accurate transactions.
- Collaborated with team members for efficient store operations.
- Dealt with returns, ensuring customer satisfaction.
- Upheld company policies whilst interacting with customers and colleagues.
- Contributed to sales targets through active promotion of products.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Conducted inventory checks to ensure stock accuracy.
- Supported marketing initiatives by setting up promotional displays.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Advised customers on product selection based on their needs.
- Boosted store reputation with excellent customer service skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Supervisor
The Works Stores Ltd
Grantham
06.2017 - 11.2022
- Being a key holder - This involves opening and closing the store. Making sure the file is signed and correct for the day. Ensuring the fire alarms, the emergency lighting are all correct and in order.
- My time management factors very heavily in how I run my shifts. We are given specific jobs to do throughout the day. It is up to myself to make sure those jobs are completed and to a very high standard.
- Delivering excellent customer service, is something that comes naturally to myself. Making sure the customer feels safe, happy and relaxed whilst shopping in store is incredibly important. Building up a rapport is something I always try to achieve.
Customer Assistant
Marks and Spencer
Lincoln
11.2012 - 06.2017
- Interaction with customers, whether that be on the tills; when they are placing an order at the ordering point; or simply just a query they have. Being able to carry out this simple procedure can be challenging at times but building a rapport with the customer and making sure they feel respected is something I pride myself on.
- Solid communication, not only with the customers but colleagues at all levels. Daily floor debriefs with my Section Coordinator and Line Manager give me an excellent opportunity to reflect departmental progress and of the other secondary duties as per business of the day.
- Time Management factors heavily in day to day tasks: Making sure the morning delivery is out by a certain time; ensuring the standards are carried out; making sure the customers queries are answered and dealt with quickly and efficiently.
- In November 2014, I made the decision to transfer from a Marks and Spencer Clothing Store to a Marks and Spencer Simply Food Store based in Grantham.
- Upon making the transfer, I worked in the Café: I became a Barista, this involves producing the hot beverages for the customers. This not as simply, at first, as it appears, as my confidence grew I became very efficient at producing them.
- I maintained numerous stock levels records as to what products we had in the fridges and freezers, what temperature the oven and the microwaves were at the time off the products going in, and what temperature the products were coming out off the oven and microwave.
- Complete replenishment requisitions.
Claims Advisor
Credit Wise
Peterborough
03.2012 - 09.2012
- Dealing with clients, when contacting Credit Wise making sure I deal with the client on a respectful and a professional manner. Being able to carry this simple procedure out is something I pride myself on. Being able to reassure.
- The client that we are doing everything we can to make sure the lenders give the client the largest possible uphold is very challenging but very rewarding at the same time.
- Making sure that all the tasks are completed to the best of my ability, making sure I follow all the procedures, such as: Chasing for Subject Access Requests and Final Letters before Action.
- Working for an insurance company, it is imperative that my time management skills are effective and putting them into use everyday. I follow a strict deadline so everything is completed by the end of the day.
Trainee Customer Assistant
Marks and Spencer
Peterborough
10.2011 - 01.2012
- Dealing with customer transactions, what with the timing of the year and exchanges were very typical at that time. Whether or not the customer had worn the item was at my Section Managers discretion. Dealing with customers quickly and efficiently also with the customer leaving with a smile on their face, this for myself was incredibly rewarding.
- Making sure the customers felt their shopping experience at Marks and Spencer were excellent is something I pride myself on. Having the courtesy to remain calm and pleasant when dealing with pleasant and sometimes difficult customers has been an attribute of mine. My enjoyment and enthusiasm towards interacting with customers is second to none, what with all the experience I have learnt this opportunity has been extraordinary.
Assistant Sales Advisor
North Shoes
06.2011 - 10.2011
- I worked part-time at North Shoes, dealing with the creation and the production of purchase orders. These were finalised by the proprietor in terms of the purchase of actual physical stock. On a daily basis, customer-facing interaction played a vital part of my responsibility, in respect of the following:
- Email - Resolving any online troubleshooting problems for the customers and talking to vendors about supplying photographs in order for me to update the website.
- Telephone - Handling initial complaints enquires that customers have as regards the stores and website. Speaking to our sister stores to make enquires about stock availability.
- Shop Floor - Being a trained fitter, I regularly assisted in fitting children's shoes.
- As part of my duties, updating the website meant having to remove all redundant stock and information offline. Conversely, placing new stock online and providing relevant stock information.
Education
Maths - GCSE
Robert Manning Technology College
Bourne, Lincolnshire 06.2012 - 06.2012
Design and Technology - Textiles - GCSE
Robert Manning Technology College
Bourne, Lincolnshire 06.2012 - 06.2012
English Language/ English Literature - GCSE
Robert Manning Technology College
Bourne, Lincolnshire 06.2012 - 06.2012
Science - GCSE
Robert Manning Technology College
Bourne, Lincolnshire 06.2012 - 06.2012
Skills
- Excel
- Food Health and Safety
- MS Office
- Operations
- Operations Manager
- Key Holder
- Onsite
- Qualified in Level 2 Food Health and Safety
- Customer Facing Awards
- Qualified in Level 2 First Aid
- RTL Technologies
- Store Operations Manager
- RTL POS Utilities
- Matrix
- Trained shoe fitter
- MS Office Suite Competent
- Customer facing interaction
- Phone handling
- Time efficiency
- Email handling efficiency
- Organisational proficiency
- Attention to Detail
- Analytical-thinking
Skills
- Qualified in Level 2 Food Health and Safety
- Have run numerous departments (Casual and Formal) at Marks and Spencer Lincoln.
- I have won several Customer Facing Awards - (Spotlight Awards - To recognise outstanding customer experiences)
- Qualified in Level 2 First Aid - Have put these skills to good use over several different occasions.
- RTL Technologies, Store Operations Manager, RTL POS Utilities and the Matrix (North Shoes).
- A trained shoe fitter for Startrite shoes.
- MS Office Suite Competent (Word, Excel, Powerpoint and Outlook).
- Customer facing interaction - To include all scenarios positive and/or challenging.
- Phone handling and contacting clients/suppliers/customers.
References
References available upon request.
Timeline
E-Cigarette Specialist
VPZ Grantham
04.2025 - 09.2025
Supervisor
The Works Stores Ltd
06.2017 - 11.2022
Customer Assistant
Marks and Spencer
11.2012 - 06.2017
Maths - GCSE
Robert Manning Technology College
06.2012 - 06.2012
Design and Technology - Textiles - GCSE
Robert Manning Technology College
06.2012 - 06.2012
English Language/ English Literature - GCSE
Robert Manning Technology College
06.2012 - 06.2012
Science - GCSE
Robert Manning Technology College
06.2012 - 06.2012
Claims Advisor
Credit Wise
03.2012 - 09.2012
Trainee Customer Assistant
Marks and Spencer
10.2011 - 01.2012
Assistant Sales Advisor
North Shoes
06.2011 - 10.2011
Similar Profiles
Raevyn B. DayRaevyn B. Day
Admissions Consultant at University of Arkansas Grantham Formally (Grantham University )Admissions Consultant at University of Arkansas Grantham Formally (Grantham University )
Sharon Hinnant CoxSharon Hinnant Cox
School Counselor at Grantham Middle/Grantham Elementary SchoolSchool Counselor at Grantham Middle/Grantham Elementary School
Kelsey JonesKelsey Jones
Sales assistant at VPZSales assistant at VPZ
LUCY JOHNSONLUCY JOHNSON
Assistant Manager / Head Receptionist at St Catherine's Dental PracticeAssistant Manager / Head Receptionist at St Catherine's Dental Practice
Steven DoigSteven Doig
HNS/Hazmat/CBRN/Operations Manager/DGSA at Ambipar ResponseHNS/Hazmat/CBRN/Operations Manager/DGSA at Ambipar Response