Jade Cox
Wolverhampton,Staffordshire
Summary
I am a highly driven, passionate individual, currently seeking a new challenge that offers progression and learning opportunities. My friendly approach and positive attitude enables me to build a rapport with customers, improving efficiency and increasing business. I enjoy helping others and focus on maintaining high levels of customer service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Laboratory Analyst
SGS UK Limited
Wolverhampton, West Midlands
2019.06 - Current
In my current role as a Laboratory analyst, I work closely with asbestos complying with health and safety regulations. My main responsibilities and duties consist of accurately identifying asbestos fibres, recording and inputting my findings and processing reports which are presented to our clients.
During my ongoing employment with SGS UK Limited I have completed my P401 - Identification of Asbestos in Bulk Samples (PLM).
Travel Money Advisor
Sainsbury's Bank
Wolverhampton, West Midlands
2017.04 - 2019.06
During my time working as a Travel Money Advisor I was responsible for handling money, providing information on products and prices and delivering excellent customer service.
Customer Service Assistant
Sainsbury's
Wolverhampton, West Midlands
2014.11 - 2017.04
My first job role working as a Customer Service Assistant provided me with the basic knowledge and skills to progress within employment. My main responsibilities comprised of greeting customers with exceptional customer service, collecting payments, processing vouchers/coupons, resolving customer issues and maintaining checkout operations by adhering to policies and procedures.
Education
P401 - Identification of Asbestos in Bulk Samples - Asbestos Testing
British Occupational Hygiene Society
Manchester 2019.06 - 2019.09
Diploma of Higher Education - Travel & Tourism
Stafford College
Stafford 2014.09 - 2016.08
GCSEs -
Codsall Community High School
Wolverhampton 2011.09 - 2014.08
Skills
- Delivering exceptional customer service
- Active listening skills
- Good written & verbal communication skills
- Promoting products & services
- Attention to detail
- Building a positive rapport with customers
- Organisational skills
- Ability to work well within a team
Affiliations
- Socialising
- Reading
- Yoga
References
Available upon request.
Timeline
Laboratory Analyst
SGS UK Limited
2019.06 - Current
P401 - Identification of Asbestos in Bulk Samples - Asbestos Testing
British Occupational Hygiene Society
2019.06 - 2019.09
Travel Money Advisor
Sainsbury's Bank
2017.04 - 2019.06
Customer Service Assistant
Sainsbury's
2014.11 - 2017.04
Diploma of Higher Education - Travel & Tourism
Stafford College
2014.09 - 2016.08
GCSEs -
Codsall Community High School
2011.09 - 2014.08