Jade Coley
Rotherham
Summary
Party supervisor with extensive experience in customer service leadership and staff training at Jump-Inc, Rotherham. Proven organizational and problem-solving skills ensure efficient party operations and high guest satisfaction. Skilled in food preparation, cash handling, and maintaining food hygiene standards. Committed to creating a positive environment that promotes employee development and customer enjoyment while adhering to health and safety protocols.
Overview
5
5
years of professional experience
Work History
Party Host
Jump-Inc
Rotherham
09.2021 - Current
- The Party staff are focused on the parties, ensuring each party runs smoothly and on time
- Multitasking - any downtime will help cover in other areas of the business.
- Party hosts are required to be able to work school holidays and most weekends
- Greeting party groups when they arrive, checking the partygoers in and collecting guests' shoes before they use the park.
- Engaging with the partygoers on the park, initiating games and conversation.
- Ensuring the party have all of the vouchers, drinks and enough food.
- Looking after your party group for the duration of their stay at Jump inc. It is important you ensure your guests have the best possible experience. So interaction is key.
- Setting up party rooms as well as ensuring the party rooms are clean and tidy after each party finishes.
- Deal with any customer requests promptly and courteously
- At times you may be required to assist in other duties as required
Cafe Assistant
Jump-Inc
Rotherham
09.2021 - Current
- Front of counter delivery of food and drink to customers including the operation of bean-to-cup coffee machines and cooking appliances such as pizza ovens and merry chefs.
- Operation of chip and pin machines and an EPOS cash till including the handling of cash payments.
- Keeping the counter and storage areas clear, well-organised and easy to use.
- Keeping the ground floor and mezzanine café and viewing areas clear and tidy with table routinely cleared and cleaned in accordance with operational procedures.
- Keeping all F&B areas clean, tidy, and cleaned in accordance with operational procedures.
- Raising any maintenance or significant cleaning issues to the Café Manager.
- Ensuring that a personal full understanding is maintained about menus, offers and other operational information.
- Assisting in the delivery of parties or other events as directed by the Café Manager.
- Promoting and practising relevant health and safety and food hygiene standards.
- Assisting the café Manager in maintaining effective stock control, storage and rotation to minimise wastage.
- Adhere to the Company Health & Safety Policy and Standard Operating Procedures to ensure the safety of customers and staff.
- To undertake any other duties as deemed necessary to assist in the day to day running of the park.
- The hours of work include weekends although may include some midweek and evening shifts.
Crew Member
Jump-Inc
Rotherham
09.2021 - Current
- Engage and interact with the customers ensuring they have an awesome experience.
- Explain the rules for each station and answer any questions our customers may have.
- Follow scheduled cleaning procedures and clean 'on the go' ensuring the standards of the park is at the highest level.
- Adhere to the Company Health & Safety Policy and Standard Operating Procedures to ensure the safety of customers and staff.
- Monitor, clean and organise the locker room, café seating areas and safety equipment.
- Report any problems with equipment to the management immediately.
- Ensure that the first aid kits are fully stocked.
- Report all incidents and injuries immediately to management.
- To undertake any other duties as deemed necessary to assist in the day to day running of the park.
- The hours of work include weekends although may include some midweek and evening shifts.
Receptionist
Jump-Inc
Rotherham
09.2021 - Current
- Maintain out-of-this-world guest experience, service and satisfaction whilst maintaining safety and cleanliness standards.
- You will be one of the first of the Jump Inc family that our guests meet as they walk through our door so amazing service is expected each and every time.
- Our guests expect an exceptional and enjoyable entertainment experience and it is your job to start their experience off with flying colours.
- Process online bookings, handle payments, waivers and safety video acknowledgment.
- Be responsible for the accuracy of your till.
- Assist customers in completing their booking.
- Explain the rules and answer any customer queries.
- Issue wristbands and sell merchandise.
- Monitor and replenish stock as necessary.
- Monitor, clean and organise your workstation, the locker room and café seating areas as needed.
- Report any problems with equipment to the Shift Manager immediately.
- Adhere to the Company Health & Safety Policy.
- The hours of work include weekends although may include some midweek and evening shifts.
Party Supervisor
Jump-Inc
Rotherham
09.2021 - Current
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Accomplishes staff job results by coaching, counseling, and disciplining employees.
- Plans, monitors, and appraises job results.
- Conducts training.
Education
A-Level or equivalent - travel and tourism
rotherham collage
rotherham 01-2021
GCSEs c - english language
swinton acadamy
rotherham 01-2019
GCSEs c - english literature
swinton acadamy
rotherham 01-2019
GCSEs 3 - math
swinton acadamy
rotherham 01-2019
GCSEs pass - health and social
swinton acadamy
rotherham 01-2019
Skills
- Customer service
- Food preparation
- Organisational skills
- Stocking
- Cashiering
- Communication skills
- Leadership
- Cash handling
- Microsoft Office
- Team work
- Staff training
- Problem solving
- Time management
- Team leadership
- Food hygiene standards
- Customer complaint handling
Custom Section
A-Level or equivalent
Timeline
Party Host
Jump-Inc
09.2021 - Current
Cafe Assistant
Jump-Inc
09.2021 - Current
Crew Member
Jump-Inc
09.2021 - Current
Receptionist
Jump-Inc
09.2021 - Current
Party Supervisor
Jump-Inc
09.2021 - Current
A-Level or equivalent - travel and tourism
rotherham collage
GCSEs c - english language
swinton acadamy
GCSEs c - english literature
swinton acadamy
GCSEs 3 - math
swinton acadamy
GCSEs pass - health and social
swinton acadamy