Jade Cameron
Glasgow
Summary
I am a responsible, dedicated individual. A hard worker who completes every task to the best of my ability. I took on the role as prefect will in my final years at secondary school. I also volunteered at a local youth club during this time, which helped make me both a more responsible and respectful person. I have also worked as a waitress over the past 2 years as a member of a high profile events team in Edinburgh. Here I learnt Silver service catering while also being able to deal with a high pressure environment that was constantly changing to fit a range of different events.
Overview
3
3
years of professional experience
1
1
Language
Work History
Waiting Staff Member
Splendid Hospitality
Edinburgh, EDH
12.2021 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Supervised event staff to maintain seamless event operations. Supervised event that hosted 300 people per day.
- Took on the role as mentor training new waitstaff on proper food handling, customer service and safety procedures.
- Completed Team Leader training
- Increased repeat clientele by building rapport with guests through friendly and engaging conversation
- Displayed excellent multitasking abilities during high-volume periods, managing multiple responsibilities without sacrificing quality of service or attention to detail
- Supported successful events at the restaurant such as weddings, corporate functions, or private parties by executing seamless service alongside fellow team members
Customer Assistant
Morrisons
Edinburgh, EDH
12.2020 - 09.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - economics and marketing
University of Strathclyde
Glasgow, GLG 09/2021 - Current
Scottish Qualifications Certificate -
Firrhill High School
Edinburgh, EDHSkills
Food running
undefinedTimeline
Waiting Staff Member
Splendid Hospitality
12.2021 - Current
Customer Assistant
Morrisons
12.2020 - 09.2021
Bachelor of Arts - economics and marketing
University of Strathclyde
09/2021 - Current
Scottish Qualifications Certificate -
Firrhill High School
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