Jade Bosworth
Rushden,Northamptonshire
Summary
Proficient professional with expertise in customer liaison and conflict resolution, demonstrating strong leadership and teamwork abilities. Experienced in training and computer literacy, with extensive experience in Microsoft Office, internet-based systems, and email management. Skilled in booking systems, diary management, organisational skills, task prioritisation, invoicing, and expense tracking. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
18
18
years of professional experience
Work history
Office Administator
Onyx Security Ltd
Rushden, Northamptonshire
05.2021 - Current
- Managed daily scheduling to facilitate organised operations.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Handled correspondence, providing timely responses to all enquiries.
- Coordinated meetings and appointments, ensuring effective time management.
- Resolved customer queries promptly for improved client satisfaction.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
Assitant Manager
Fox & Hounds Bedford
Bedford
09.2018 - 02.2020
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled stock control duties diligently preventing overstocking or shortages.
- Implemented promotional strategies for increased footfall during holiday seasons.
Service Advisor
Bells Kia Bedford
11.2016 - 08.2018
- Arranging and managing bookings using a computer based reservation system.
- Generating and working from job cards, ascertaining and clarifying problems. Conducting inspections and checking vehicle maintenance records.
- Following Brand standards.
- Meeting promised delivery times and customer expectations.
- Answering incoming telephone calls and making outbound reminder, follow up and upsell calls.
- Following a strict process for checking customers into loan vehicles.
- Delivering exceptional proactive customer service.
- Generating quotes by costing materials/parts, supplies and labour. Calculating cost inc VAT and consumables.
- Retail and Account invoicing
Service Advisor
Spirit Hyundai Northampton
05.2016 - 11.2016
- As above
Service Advisor
Bedford Audi
07.2015 - 04.2016
Assistant Manager
Greene King, Bedford & Milton Keynes
05.2014 - 06.2015
- Assisting the General Manager in the day to day running of the business.
- Ensuring staff are trained to Greene king standards.
- Achieving company targets and objectives within budgets and wage percentage guidelines.
- Weekly stock taking.
- Weekly Food and dray ordering.
- Back of house procedures and cashing up systems.
- Organising and using a filing system.
- Scheduling daily bookings and events.
- Developing valuable customer relationships.
- Dealing with customer's problems or grievances and providing timely solutions.
Team Leader
The Fordham Arms, Sharnbrook, Bedfordshire
07.2013 - 05.2014
- Assisting with promotions and advertisement.
- Assisting staff meetings.
- Operating till systems.
- Dealing with complaints, solving problems and diffusing difficult situations.
- Cleaning the bar and closing down and locking the bar.
- Cashing up the tills at end of the shift.
- Leading a team of 3 or 4, delegating tasks to ensure all were completed to a high standard by the end of the evening.
- Training new staff.
- Enforcing efficient stock rotation
Bar Staff / Waitress
The Anchor, Bedford
09.2012 - 07.2013
Retail Assistant
Nisa Local Convenience Store, Brickhill, Bedford
09.2011 - 09.2012
Bar Supervisor
Saints Night Club, Bedford
09.2010 - 07.2012
Bar Staff
Time Out, Bedford
01.2009 - 08.2010
Kitchen/Bar Assistant and Cleaner
The Chequers, Yelden
01.2009 - 01.2010
Bar Staff
The Kalooki, Bedford
01.2009 - 01.2010
Bar Person/Waitress
George and Dragon, Bedford
01.2008 - 01.2009
- Training new staff.
- Taking bookings for the function room.
- Building good working relationships with regular customers.
Education
Communication, Application of Number and IT, Forensic Sciences - National Diploma, ILM Level 2 in Team Leading, BIIAB Level 2 Award for Personal Licence Holders, BIIAB Level 2 Award in Beer and Cellar Quality, City & Guilds Functional skills qualification in Mathematics Level 1
Sharnbrook Upper School
BedfordshireSkills
- Customer Liaison
- Conflict Resolution
- Teamwork
- Leadership
- Training
- Computer Literacy
- Microsoft Office
- Internet-based Systems
- Email Management
- Booking Systems
- Diary Management
- Organizational Skills
- Task Prioritization
- Invoicing and expense tracking
References
References available upon request.
Timeline
Office Administator
Onyx Security Ltd
05.2021 - Current
Assitant Manager
Fox & Hounds Bedford
09.2018 - 02.2020
Service Advisor
Bells Kia Bedford
11.2016 - 08.2018
Service Advisor
Spirit Hyundai Northampton
05.2016 - 11.2016
Service Advisor
Bedford Audi
07.2015 - 04.2016
Assistant Manager
Greene King, Bedford & Milton Keynes
05.2014 - 06.2015
Team Leader
The Fordham Arms, Sharnbrook, Bedfordshire
07.2013 - 05.2014
Bar Staff / Waitress
The Anchor, Bedford
09.2012 - 07.2013
Retail Assistant
Nisa Local Convenience Store, Brickhill, Bedford
09.2011 - 09.2012
Bar Supervisor
Saints Night Club, Bedford
09.2010 - 07.2012
Bar Staff
Time Out, Bedford
01.2009 - 08.2010
Kitchen/Bar Assistant and Cleaner
The Chequers, Yelden
01.2009 - 01.2010
Bar Staff
The Kalooki, Bedford
01.2009 - 01.2010
Bar Person/Waitress
George and Dragon, Bedford
01.2008 - 01.2009
Communication, Application of Number and IT, Forensic Sciences - National Diploma, ILM Level 2 in Team Leading, BIIAB Level 2 Award for Personal Licence Holders, BIIAB Level 2 Award in Beer and Cellar Quality, City & Guilds Functional skills qualification in Mathematics Level 1
Sharnbrook Upper School
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