Jade Bellingham-Evans
Cannock,Staffordshire
Summary
Having worked on the Severn Trent contract for over 10 years I am a highly skilled professional with extensive expertise in decision making, people management, and health and safety compliance. Proficient in Excel, PowerBi, and the Microsoft Office Suite, with a strong background in data analysis, client relationships, and sub contractor management. Demonstrates exceptional customer service excellence, cultural awareness, and relationship management. Adept at team leadership, public speaking, and technical troubleshooting. Known for a proactive approach, emotional intelligence, critical-thinking abilities, active listening skills, and proactive initiative. Committed to leveraging these competencies to drive organisational success and foster a collaborative work environment. Well respected amongst colleagues with good working relationships across subcontractors and clients alike
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work history
Project Manager
Sapphire Utilities
Stafford, Staffordshire
04.2024 - Current
- Steered teams through complex project phases to successful completion.
- Guided the development of project objectives, established clear performance expectations.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Completed and managed PASCA documentation for works with Severn Trent compounds
- Managed and lead weekly calls with Severn Trent on Delivery, Project problems and Blockers.
- Produced high quality deliverables and completed upload to agreed sharepoint.
- Weekly subcontractor calls with three subcontractors across the project.
- Able to work with little input from the Senior Project Manager
Planned Work supervisor
Sapphire Utilities
Derby, Derbyshire
04.2021 - 04.2024
- Delegated tasks appropriately, achieved balanced workload among team members.
- Fostered a positive work culture to boost employee morale.
- Organised team resources, resulted in improved project timelines.
- Managed monitor install programme with 20 crews
- weekly calls with client regarding progress and productivity
Customer liaison officer
Amey
Stafford, Staffordshire
03.2015 - 04.2021
- Maintained up-to-date knowledge of products to provide accurate advice to customers.
- Boosted customer retention by providing exceptional service at all times.
- Assisted in resolving disputes effectively, led to increased trust from customers.
- Streamlined communication channels for effective problem-solving solutions.
- Coordinated customer feedback to improve product development.
- Managed complex client issues for a more streamlined communication process.
- Improved customer satisfaction by promptly addressing concerns and queries.
- Facilitated positive customer experiences with clear and helpful information delivery.
- Communicated effectively with clients, enhanced their understanding of our services.
- Ensured timely resolution of complaints with professionalism and empathy.
- Addressed customer inquiries promptly, resulted in higher satisfaction rates.
- Delivered outstanding service to enhance the company's reputation among clients.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
Staff mental health nurse
NHS Dudley and Walsall mental health Trust
Walsall, West Midlands
01.2014 - 03.2015
- Maintained inventory, reducing stock shortages.
- Implemented safety procedures in compliance with regulations.
- Collaborated well with team members for successful projects.
- Managed resources for maximising efficiency.
- Delegated tasks to team members, enhancing productivity.
- Trained new staff members, promoting skill development.
- Communicated effectively with colleagues to facilitate teamwork.
- Welcomed guests warmly to create positive first impression.
- Handled complaints with professionalism to retain clients.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
Sales operative
TJX Europe
Walsall, West Midlands
01.2013 - 01.2014
- Excelled in multi-tasking for improved productivity.
- Improved productivity for team through effective communication and collaboration.
- Kept records accurately, ensured accountability and transparency,.
- Complied with all company guidelines strictly for maintaining discipline and order,.
- worked alongside my Degree qualification in mental health nursing, maintaining both roles.
Cashier
Boots the Chemist
cannock, Staffordshire
03.2011 - 01.2013
- Packaged customer items carefully, ensuing merchandise safety.
- Assisted customers with enquiries to enhance their shopping experience.
- Used Point of Sale system efficiently, speeding up transactions.
Data entry clerk
Newlife ltd
Cannock, Staffordshire
03.2006 - 03.2011
- Completed routine data verification for error reduction and accuracy improvement.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Enhanced overall productivity by training new staff members in proper use of relevant software applications and systems.
- Utilised advanced software tools to expedite data entry processes.
Education
Diploma of Higher Education - Mental Health Nursing
University of Wolverhampton
Wolverhampton 01.2012 - 01.2014
A-Levels - Phsychology, ICT, Biology and Media
Great Wyrley Performing Arts school
Great Wyrley, Staffordshire 09.2006 - 05.2008
GCSEs - Biology, Chemistry, Physics, English Language, English Literature, Maths, Business Studies, German
Great Wyrley High School
Great Wyrley, Staffordshire 09.2001 - 07.2006
Skills
- Decision making capacity
- Proficient in Excel and PowerBi
- People Management
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Relationship Management
- Public speaking
- Financial reporting
- Microsoft Office Suite
- Database management
- Data analysis
- Technical troubleshooting
- Computer literacy
- Proactive approach
- Emotional intelligence
- Critical-thinking
- Active listening
- Customer service excellence
- Proactive initiative
Timeline
Project Manager
Sapphire Utilities
04.2024 - Current
Planned Work supervisor
Sapphire Utilities
04.2021 - 04.2024
Customer liaison officer
Amey
03.2015 - 04.2021
Staff mental health nurse
NHS Dudley and Walsall mental health Trust
01.2014 - 03.2015
Sales operative
TJX Europe
01.2013 - 01.2014
Diploma of Higher Education - Mental Health Nursing
University of Wolverhampton
01.2012 - 01.2014
Cashier
Boots the Chemist
03.2011 - 01.2013
A-Levels - Phsychology, ICT, Biology and Media
Great Wyrley Performing Arts school
09.2006 - 05.2008
Data entry clerk
Newlife ltd
03.2006 - 03.2011
GCSEs - Biology, Chemistry, Physics, English Language, English Literature, Maths, Business Studies, German
Great Wyrley High School
09.2001 - 07.2006
Similar Profiles
Muhammad Rehan SohailMuhammad Rehan Sohail
Regional Sales Manager at Sapphire Farm Services (Sapphire Fibres Limited)Regional Sales Manager at Sapphire Farm Services (Sapphire Fibres Limited)
Brett DixonBrett Dixon
Supervisor at Chase Sapphire LoungeSupervisor at Chase Sapphire Lounge
Laura EvansLaura Evans
Server at Sapphire HotelServer at Sapphire Hotel
Joseph ThomsonJoseph Thomson
Store collegue at AsdaStore collegue at Asda
David BakerDavid Baker
Career Break at Completing degree studies and home renovationCareer Break at Completing degree studies and home renovation