Jade Bell
Scholes,West Yorkshire
Summary
Experienced in conducting thorough quality audits across various industries, ensuring compliance with stringent standards and regulations. Specialises in identifying areas for improvement, implementing corrective actions, and maintaining high-quality performance. Known for clear communication and methodical approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Quality Auditor
New York Bakery (Grupo Bimbo)
Swinton, Rotherham
04.2025 - Current
- Ensure that documentation at all levels is maintained and where changes are done that they are within document change procedure.
- Ensure that all deviations from specification agreed are documented and reported
- Ensuring independant process checks are completed in each area according to schedule
- Complete and organise the taste panel sessions
- Ensure shelf life samples are collected accurately and tested at end of life for mould or organoleptic against the organoleptic schedule
- Assisiting during customer audits
- To complete GMP audits including preparation, the audit, reporting the key actions and following up
- Completion of CCP audits
- To train out CCP to relevant team members
- Implement allergen procedures and controls
- To maintain and meet the current microbiological schedule and sampling.
- Chair regular technical meetings
- Understanding and use of customer standards within site
- To complete and investigate customer complaints
- Participation in monthly traceabilty excercises
- GHP audit completion
- Positive ingredient and packaging releases
Retail Sales Manager
Sprint Packaging
East London, South Africa
09.2021 - 12.2024
- Built strong relationships with customers throughout researching, planning and purchasing journey to increase customer satisfaction.
- Coordinated staff rotas to ensure adequate coverage during peak times, optimising workforce efficiency.
- Negotiated with suppliers to secure competitive prices, improving profit margins by 10%.
- Engaged with customers on the shop floor, providing expert advice to support purchasing decisions.
- Controlled inventory to keep sufficient stock. performing daily counts and rotating stock to maintain fresh and exciting product options for customers.
- Liaised with the visual merchandising team to create attractive window displays, boosting foot traffic.
- Directed daily operations of the department store, including inventory management, customer service, and sales strategies.
- Managed finances by controlling budgets and authorising expenditures.
- Oversaw daily operations, ensuring smooth running of the store and adherence to company policies.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Managed staff hiring, from interviewing shortlisted candidates to selecting talent and onboarding.
- Facilitated training sessions on new product ranges, ensuring staff were knowledgeable and confident.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Retail Manager
Green cross
East London, South Africa
01.2017 - 08.2021
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Resolved complaints on products, company issues and customer service to keep business operational.
- Stored stock safely and securely to maintain quality of goods.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Merchandised displays to showcase new and popular items.
- Actioned customer feedback to improve product and service provisions.
- Oversaw health and safety compliance, minimising risks and maintaining a safe shopping environment.
- Managed a team of 20+ staff, fostering a collaborative environment to boost sales performance.
- Managed budget forecasts and controlled expenses to stay within financial targets.
- Inspected equipment, shopping floors and store rooms for damages or faults and scheduled maintenance activities after peak periods.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented theft prevention measures to reduce store losses.
Retail Manager
Quiksilver
East London, South Africa
01.2015 - 01.2017
- Closely monitored team performance, identifying improvements and managing change.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Created positive working environments by offering support and guidance to staff.
- Conducted regular training sessions on customer service excellence and product knowledge.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Coordinated in-store promotions and events to engage the local community and enhance brand image.
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays.
- Analysed competitor activity to stay ahead of market trends and adjust strategies accordingly.
Education
Higher National Diploma - Retail Management
University of South Africa
2021
Certificate of Higher Education - Personal trainer
International sports scienece association
South AfricaSkills
- Behavioural based safety trained ( BBS)
- Health and safety Rep
Timeline
Quality Auditor
New York Bakery (Grupo Bimbo)
04.2025 - Current
Retail Sales Manager
Sprint Packaging
09.2021 - 12.2024
Retail Manager
Green cross
01.2017 - 08.2021
Retail Manager
Quiksilver
01.2015 - 01.2017
Higher National Diploma - Retail Management
University of South Africa
Certificate of Higher Education - Personal trainer
International sports scienece association