Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Meshach McNair-Williams

Summary

Target-oriented Customer Service Executive with over a years work history. I have proven success in both telephone etiquette and face to face roles. In addition, I have been involved in and supported management with numerous organizational objectives with respect to KPI's and improve customer service. My short term career objective is to secure a long-term customer service role with the opportunity for career progression.

Overview

5
5
years of professional experience

Work history

Night shift manager

Travelodge
06.2023 - Current

I worked in administration, completing technical tasks, organizing filing, and undertaking light reception duties, including supervising visitor badge allocation, processing and retrieving data and paperwork. I liaised with security personnel to ensure the safety of staff and premises during night hours and upheld high standards of cleanliness in accordance with health and hygiene regulations.

Parcel Sorter

Gi Group
09.2022 - 01.2023

I worked as a warehouse operative where my role entailed carrying out day to day duties of picking and packing orders and parcels to the correct send out addresses. Scanned and labelled parcels exceeding daily targets by 10 % by working quickly and efficiently. I have also had to offloaded and onload york's/pallets from lorries so they can either be dispatched to be delivered or scanned for returns in a timely manner

Multi Skilled Operative

TCS recruitment
10.2021 - 08.2023

I work as a multi skilled operative at multiple venues, I have worked as a waiter serving clients to drinks and food whilst taking note of any allergens providing clients with a great and safe service. I have also worked on the bar making a variety of different drinks for clients ensuring they are happy with the drinks and taking payments on the tills. I also have experience with selling merchandise, snacks and food at the different stations within the venues remembering the key skill of upselling to all customers whilst providing a service with a smile. i have also worked as a back of house member by cleaning and maintaining the kitchen area to a kitchen assistant by preparing meat and vegetables by slicing and cutting it to appropriate size to be cooked and severed

Painter and Decorator

Dubez painting & decorating
03.2021 - 10.2021

Whilst working I utilised hand and power tools, including drills and sanders to shape and cut materials to strict specifications. I also applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods, and used caulk and filler to prep uneven surfaces and fill holes if need be. In addition to this I prepped sites by mixing and matching paints and completing projects in line with customer specifications and requirements in a timely manner.

Education

Diploma of Higher Education - electrical engineering/installation

Dudley College of Technology
Dudley
09.2020 - 06/2023

GCSEs -

Oldbury Academy
Oldbury
09.2015 - 03/2020

Skills

  • Organisation Skills
  • Cashiering - customer service
  • Cash Handling
  • Phone Etiquette
  • Good Knowledge of Microsoft Office Packages
  • Supporting Marketing - face to face promotions
  • Numerical skills
  • Problem Solving
  • Considerate and respectful to people from all backgrounds
  • Reliable, with a good attendance record and great organization skills
  • Knowledge of health and safety

Additional Information

  • GYMNASIM
  • MUSIC
  • SOCIALISING
  • BOXING
  • GAMING
  • READING
  • TRAVELLING

Timeline

Night shift manager

Travelodge
06.2023 - Current

Parcel Sorter

Gi Group
09.2022 - 01.2023

Multi Skilled Operative

TCS recruitment
10.2021 - 08.2023

Painter and Decorator

Dubez painting & decorating
03.2021 - 10.2021

Diploma of Higher Education - electrical engineering/installation

Dudley College of Technology
09.2020 - 06/2023

GCSEs -

Oldbury Academy
09.2015 - 03/2020
Meshach McNair-Williams