Sam Valentine
Scraptoft, Leicester
Summary
Proven track record in leading cross-functional teams and delivering complex projects on time and within budget. Exceptional communication and problem-solving skills, with a strategic mindset to drive growth and innovation. Motivated to leverage leadership and project management expertise to achieve operational delivery
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Fraud Commercial executive
Hastings Direct
07.2023 - Current
- End-to-End Delivery of Commercial Products: Led the automation of processes, engaged with data engineers, data analysts and designed strategies to successfully launch new commercial products using Agile and Scrum methodologies.
- Risk & Change Management: Utilised data-driven decision-making and proactive data analysis to manage risks and changes. Collaborating closely with senior claims analysts when delivering Commercial change in line with business vision.
- Dashboard and MI Datasets Development: Working with data engineers to create PowerBI and Tableau dashboards to engage stakeholders and support performance monitoring for management of all levels.
- Claims Fraud Department Transformation: Spearheaded the transformation of the Claims Fraud department, including the rollout of a proof of concept and the successful launch of the Model Office, leveraging Agile principles.
- Digital Communication: Leading on digital communication tool development to enhance customer support throughout their claims journey.
Claims Fraud Team Leader - Test and Learn
Hastings Direct
03.2020 - 07.2023
- Management of multi stream cross-site Fraud Prevention Team
- Testing and designing number of new fraud prevention strategies in order to increase repudiations and reduce claims cycle times
- Collaboration with in-house law firms to design new KYO approaches and mitigate litigation and financial leakage
- Cultivated high focus on colleagues morale and engagement in order to drive performance and reduce attrition
- Developed a culture of high performance and ownership, ensuring behaviour's meet and exceed the expected standards
- Regularly producing MI for senior management and stakeholders to provide repudiation, litigation and solicitor costs updates
- Responsible for driving multiple initiatives in order to improve commercial performance of all teams within Claims Fraud
Technical Claims Third Party Intervention Team Leader
Hastings Direct
10.2018 - 03.2020
- Day to day operations of the Intervention Capture Team - Producing and designing KPIs
- Regular performance deck creation for Finance business partners
- Work force planning based on FTE against incoming Activities ( Daily review of staffing levels)
- Responsible for driving commercial performance from 8% sales conversion to 20% (best in industry) confirmed by the Industry benchmarking company
- Inception of approach ‘Sales through service and putting the customer first' methodology into the department
Education
Bachelor of Arts - International Tourism Management
University of Bedfordshire
Luton2011
Skills
- Strategic thinking
- Workflow optimisation
- Employee performance reviews
- Key Performance Indicator (KPI) management
- Resource allocation
- Tableau
- Process improvement
Certification
AgilePM® Foundation
Foundations of Project Management by Google
Active Manager accreditation by Bearing Point
Timeline
Claims Fraud Commercial executive
Hastings Direct
07.2023 - Current
Claims Fraud Team Leader - Test and Learn
Hastings Direct
03.2020 - 07.2023
Technical Claims Third Party Intervention Team Leader
Hastings Direct
10.2018 - 03.2020
Bachelor of Arts - International Tourism Management
University of Bedfordshire
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