Jade Alvarez-Hull
EGHAM,Surrey
Summary
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in customer service role.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Teaching assistant
Riverbridge Primary School
Staines-upon-Thames, Surrey
09.2018 - Current
- Improved student engagement by utilising interactive learning techniques.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Led small group sessions for enhanced focus on challenging topics.
- Prepared classroom materials to facilitate efficient lessons.
- Managed administrative tasks, aiding smooth running of the class.
- Ensured safety of pupils during break and lunchtimes for an accident-free environment.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
School catering assistant
Surrey County Council
Egham, Surrey
06.2017 - 07.2018
- Ensured cleanliness of kitchen area by regular sweeping and mopping.
- Assisted in the preparation of nutritious meals for 100+ students daily.
- Maintained high hygiene standards with regular cleaning of all kitchen utensils.
- Observed strict adherence to food safety regulations at all times.
- Facilitated smooth service during lunch hours by efficient meal plating and serving.
- Helped maintain a safe working environment by following health and safety guidelines strictly.
- Worked under pressure during peak lunch hours to serve meals on time.
- Collected, washed and sanitised dishes and cooking utensils.
Airport security officer
Heathrow Airport
Heathrow, Hillingdon
04.2011 - 04.2014
- Maintained high security standards by conducting thorough and regular inspections of luggage and personal belongings.
- Assisted passengers with queries for a smoother, more efficient airport experience.
- Conducted body searches to prevent any prohibited items from entering the aircraft.
- Checked passports and tickets, ensured accurate match between documents and individuals.
- Promoted a safe environment by responding promptly to potential threats or suspicious activities.
- Coordinated with other security officers for effective crowd control during peak hours.
- Operated scanning equipment to detect dangerous materials in luggage or on persons.
- Confiscated illegal items found during checks; handed them over to appropriate authorities as part of standard procedure.
- Maintained overall vigilance throughout shifts, prevented potential breaches in security.
- Monitored X-ray equipment screens to evaluate luggage contents.
- Used equipment and manual search techniques to identify and confiscate prohibited articles.
- Carried out body searches and baggage searches on passengers and staff.
Customer service assistant
Photobox
Park Royal, Brent
01.2010 - 04.2011
- Assisted customers with product inquiries for enhanced shopping experience.
- Handled customer complaints and inquiries for services and products.
- Liaised with customer support to facilitate service updates, maintaining efficient, effective services.
- Served customers with excellent customer service skills to facilitate positive experiences.
Assistant floor manager
H&M
Kensington, Royal Kensington and Chelsea
03.2006 - 01.2010
- Ensured smooth daily operations by coordinating with various department heads.
- Improved customer satisfaction with efficient floor management.
- Scheduled staff breaks to ensure seamless service during peak hours.
- Conducted regular stock checks for accurate inventory management.
- Trained new hires in company policies and procedures, promoting uniformity of service standards.
- Delegated tasks effectively amongst team members, ensuring optimal productivity levels.
- Managed cash registers during peak times, facilitating swift checkouts for customers.
- Checked security systems regularly ensuring the safety of goods within the store premises.
- Resolved customer complaints promptly, increasing overall satisfaction levels.
Administrative assistant
Furniss-Roe & Nicholls
Wembley, Brent
10.2003 - 09.2005
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Maintained stock levels to avoid shortages in office supplies.
- Facilitated internal communication.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Opened and routed business parcels and letters.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Processed invoices and resolved invoice queries to enforce timely payment.
Education
A-Levels -
Richmond College
Twickenham, Richmond upon Thames 09.2001 - 07.2003
GCSEs -
Sacred Heart High School
London 09.1996 - 07.2001
Skills
- Group work coordination
- Time management
- Customer service
Certification
First Aid
Languages
English
Native
Spanish
Intermediate
References
References available upon request.
Timeline
Teaching assistant
Riverbridge Primary School
09.2018 - Current
School catering assistant
Surrey County Council
06.2017 - 07.2018
Airport security officer
Heathrow Airport
04.2011 - 04.2014
Customer service assistant
Photobox
01.2010 - 04.2011
Assistant floor manager
H&M
03.2006 - 01.2010
Administrative assistant
Furniss-Roe & Nicholls
10.2003 - 09.2005
A-Levels -
Richmond College
09.2001 - 07.2003
GCSEs -
Sacred Heart High School
09.1996 - 07.2001
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