Summary
Overview
Work History
Education
Skills
Small etsy business
References
Timeline
Generic

Jada Ra

Enfield, London,London, City of

Summary

Customer-focused individual with experience in retail and customer service, particularly within the beauty industry. Skilled at enhancing customer satisfaction through personalised support, strong product knowledge, and efficient problem-solving techniques. Excellent communication and team collaboration skills, with a proactive approach to delivering positive customer experiences and achieving sales goals.

Overview

2
2
years of professional experience

Work History

Corporate access intern

Citibank
Citigroup Centre, 33 Canada Square, London E14 5LB
07.2024 - 08.2024
  • Developed proficiency in various software systems such as Excel and Microsoft word with rigorous training sessions.
  • Maintained accurate customer and client contact records using a CRM system, demonstrating attention to detail and data management skills.
  • Supported meetings by assisting in the creation of invitations to investors.
  • Demonstrated strong attention to detail and organisational skills by managing investor relations contact data in Excel, categorised by industry sectors.
  • Completed intern tasks within deadlines; increased efficiency within the team.
  • Maintained compliance by observing internal and external risk and control protocols.

Nail technician

Fifty Three Beauty studio
53 Abbey Rd., London NW8 0AD
08.2023 - 07.2024
  • Assured smooth operation of the salon by managing appointments efficiently.
  • Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
  • Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
  • Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
  • Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
  • Sterilised equipment and kept salon tidy.
  • Covered front desk when required, booking appointments and answering phone calls.
  • Filled in for additional shifts during busy periods and fellow employee absences or vacations.
  • Booked and managed customer appointments using Wix.

Sales assistant

Luka Beauty
16 Horner Square, London E1 6EW
05.2022 - 12.2022


  • Presented and advertised skincare and haircare products to attract and engage customers in a competitive market environment.
  • Developed in-depth product knowledge of Luka skincare and haircare lines to confidently advise customers and drive sales.
  • Offered product samples to encourage trial and increase customer interest and engagement.
  • Delivered excellent customer service through friendly communication, active listening, and tailored product recommendations.
  • Set up eye-catching product displays to maximise visual appeal and footfall.
  • Accurately handled both cash and card transactions, maintaining efficiency and trust at point of sale.

Education

BTEC -

College of Harringey Northeast London
UK
09.2024 -

Skills

  • Technical proficiency - I have a good understanding in handing booking and digital payment systems
  • Team Collaboration – Work confidently within a team, communicating clearly and contributing to a positive and productive working environment
  • Cash Handling – Confident using card machines and managing transactions accurately
  • Problem Solving – Handle customer queries and unexpected challenges calmly and efficiently, finding practical solutions on the spot
  • Adaptability – I can quickly adjust to new tasks, environments, and customer needs in different settings

Small etsy business

I run a Etsy shop called JJsNailscape, in which I sell hand made custom press on nails. I also showcase my products on Tiktok, with over 7k followers.

References

References available upon request.

Timeline

BTEC -

College of Harringey Northeast London
09.2024 -

Corporate access intern

Citibank
07.2024 - 08.2024

Nail technician

Fifty Three Beauty studio
08.2023 - 07.2024

Sales assistant

Luka Beauty
05.2022 - 12.2022

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Jada Ra