Recommended suitable over-the-counter products for minor ailments aiding customer well being and answered patient queries regarding medication.
Informed patients of potential risks and side effects of prescribed drugs to help in making informed decisions.
Ensured privacy whilst discussing medical conditions with patients upholding confidentiality procedure.
Maintained accuracy by double-checking prescriptions before dispensation.
Coordinated with healthcare professionals to ensure accurate communication about patient prescriptions.
Managed pharmaceutical supplies effectively to avoid wastage and overstocking.
Adhered to all regulatory standards for safe handling of medications, contributing towards a safer and hygienic work environment.
Labelled medicines accurately, ensuring clear instructions for patients.
Worked as part of a pharmacy team to provide quick and efficient service to patients.
Head pharmaceutical technician
Queens Park Pharmacy
Bournemouth, England
05.2002 - 07.2008
Dispensed medications to patients and provided service, maintaining good relations with customers and patients.
Maintained and created medical records to keep up to date with pharmaceutical standards. As well as keeping an organised and easily accessed filing system.
Maintained confidentiality and trust with patients.
Interacted and discussed with healthcare professionals face to face, over the phone and through writing to provide the best care to patients.
Ordered and maintained stock levels to prevent overstocking and waste.
Supervised medication and checked control drugs to uphold security and safety.
Assistant manager
Superdrug
Bournemouth, England
02.2001 - 05.2002
Provided customer's with assistance concerning healthcare as well as shopping.
Organised displays and promotions for the shopfront.
Dispensed medication.
Was in charge of cash handling and banking maintaining security and good working practices.
Created and maintained spreadsheets and other administrative tasks.
Maintained filing and records, keeping them up-to-date, organised and easy to understand.
Kept up to date staff rotas and helped to provide beneficial training to new and existing staff.
Rotated and managed stock, keeping with industry standards for health and safety as well as reducing stock wastage.
Daycare Officer
Bournemouth Social Services
Bournemouth, England
03.1999 - 01.2001
Conducted monthly reviews and held requested appointments to reassess and improve mental health patients needs.
creating and maintaining patients records and confidentiality, as well as managing the filing system for these records.
interacted with other care services to ensure need of patients were met.
Created and ran safe and interesting activities and learning opportunities for the patients.
Education
Diploma of Higher Education - Diploma in Welfare Studies
Bournemouth and Poole College
Poole
03.1999 - 02.2000
Bachelor of Science - Psychology
Southampton Institute
Southampton
06.1997 - 07.1999
GCSEs - Maths
Bournemouth and Poole College
Poole
/1996 - /1997
GCSEs - English
Bournemouth and Poole College
Poole
/1996 - /1997
Certificate of Higher Education - Access Programme and IT Skills
Bournemouth and Poole College
Poole
/1996 - /1997
Diploma of Higher Education - Business Administration
Bournemouth and Poole College
Poole
/1991 - 03.1992
Timeline
Healthcare Partner
Truhealth
02.2008 - Current
Head pharmaceutical technician
Queens Park Pharmacy
05.2002 - 07.2008
Assistant manager
Superdrug
02.2001 - 05.2002
Daycare Officer
Bournemouth Social Services
03.1999 - 01.2001
Diploma of Higher Education - Diploma in Welfare Studies
Bournemouth and Poole College
03.1999 - 02.2000
Bachelor of Science - Psychology
Southampton Institute
06.1997 - 07.1999
GCSEs - Maths
Bournemouth and Poole College
/1996 - /1997
GCSEs - English
Bournemouth and Poole College
/1996 - /1997
Certificate of Higher Education - Access Programme and IT Skills
Bournemouth and Poole College
/1996 - /1997
Diploma of Higher Education - Business Administration
REGISTERED NURSE CASE MANAGER - TEAM LEAD at TruHealth / American Health PlansREGISTERED NURSE CASE MANAGER - TEAM LEAD at TruHealth / American Health Plans