Jacqui Jaques
Rainham,Kent
Summary
Experienced professional with expertise in facilities management, project management, and health and safety. Skilled in overseeing buildings and grounds maintenance, contract management, and ensuring compliance with safety standards. Adept at problem solving, effective communication, and fostering strong relationships with teams and stakeholders. Demonstrates a proven ability to negotiate contracts and manage people effectively to achieve organisational goals.
Overview
19
19
years of professional experience
2010
2010
years of post-secondary education
Work history
Facilities Manager
Jones Lang LaSalle
London
02.2022 - 01.2025
- Understanding of client's aims and guidelines concerning property management
- Developed staffing recommendations to improve organisational effectiveness
- Managed occupier relations as key advisor on building operations
- Conducted service charge budgeting, variance analysis, and reconciliation activities
- Managed PO approvals and invoicing while overseeing quarterly tenant recharges
- Interpreted lease agreements to define common area responsibilities and client service commitments
- Implemented and upheld robust health and safety practices for operational excellence
- Oversaw risk mitigation and compliance during audits and inspections
- Ensured environment and energy efficiency, including fire and water hygiene
- Ensured timely and cost-effective completion of reactive maintenance and daily services
- Oversaw maintenance contracts aligning with O&M manual specifications for all M&E assets
- Coordinated with building surveyors, architects, and consultants on significant projects
- Managed and implemented minor works within facilities operations
- Oversaw planning and management of PMP as Facilities Manager
- Organised and executed fire evacuation drills while maintaining and testing disaster planning strategies
- Develop site guidelines and grant permits for contractor operations
- Organised and led monthly occupiers' and Green Team meetings
- Established routine site inspections adhering to insurance and regulatory requirements
- Responded promptly to emergency situations, ensuring minimal impact on operations.
- Planned and managed resources and budget to support and deliver objectives.
- Monitored energy usage, implemented initiatives to reduce consumption.
- Coordinated building projects, minimising disruption to ongoing operations.
Assistant Project Manager
Skanska
Kent
02.2017 - 02.2022
- Led small works team to achieve project objectives within agreed timeframes and quality standards
- Supported senior project teams in achieving Life Cycle and MOA project objectives
- Collaborated with stakeholders to ensure efficient delivery of projects
- Delivered tender returns on schedule, maintaining precise client system updates
- Manage site inductions and H&S inspections to maintain compliance and quality
- Conducted quality inspections ensuring defect-free construction and managed required remedial actions
- Oversaw project sign-off and payment authorisation
- Captured and managed all project documents including H&S files and O&M manuals
- Ensured timely client handover in alignment with agreed schedules
- Captured and handed over new assets for contract variations and PPM instructions
- Oversaw project trackers maintaining up-to-date timescales, costs and status
- Compiled detailed progress updates and profit margins for senior management and commercial teams
- Organised regular KPI meetings and ensured thorough documentation reviews for sub-contractors
- Led client meetings to review spend, progress updates and cost-saving initiatives
- Responsible Person for all Temporary Works on the contract
Facilities Manager
Jones Lang LaSalle
London
10.2015 - 12.2016
Facilities Manager
Jones Lang LaSalle
London
06.2014 - 10.2015
Assistant Facilities Manager
Jones Lang LaSalle
London
11.2012 - 06.2014
Facilities Coordinator
Jones Lang LaSalle
Sittingbourne, UK
05.2006 - 11.2012
Education
NEBOSH General Certificate -
SMSTS - undefined
Temporary Works - undefined
Business & Administration NVQ level 3 - undefined
6 GCSE - undefined
Skills
- Facilities Management
- Project Management
- Health & safety
- Buildings and grounds
- Contract management
- Problem solving
- Communication
- People
- Negotiation
Values
- Honesty
- Loyalty
- Respect
- Trust
- Family
Affiliations
- Yoga, swimming, reading, sewing DIY
Timeline
Facilities Manager
Jones Lang LaSalle
02.2022 - 01.2025
Assistant Project Manager
Skanska
02.2017 - 02.2022
Facilities Manager
Jones Lang LaSalle
10.2015 - 12.2016
Facilities Manager
Jones Lang LaSalle
06.2014 - 10.2015
Assistant Facilities Manager
Jones Lang LaSalle
11.2012 - 06.2014
Facilities Coordinator
Jones Lang LaSalle
05.2006 - 11.2012
SMSTS - undefined
Temporary Works - undefined
Business & Administration NVQ level 3 - undefined
6 GCSE - undefined
NEBOSH General Certificate -
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