Jacqui Alp
Raglan,Monmouthshire
Summary
Accomplished Learning and Development Specialist with over 30 years experience in enhancing business efficiencies through tailored training solutions. Designs competency frameworks aligned with business objectives and drives employee engagement via targeted coaching and mentoring. Champions blended learning methodologies, leveraging digital tools to ensure effective knowledge transfer and continuous professional growth within organisations.
Seeks an opportunity in the education sector as Teaching Assistant Level 2 to utilise my transferable knowledge, skills and experience in school.
Overview
37
37
years of professional experience
Work History
Learning & Development Specialist
The Watches of Switzerland Group
12.2024 - Current
- Developed instructional materials, including handbooks, visual aids, and demonstration models, to support effective learning.
- Motivated staff to participate in professional development activities, fostering skill enhancement and career growth.
- Coordinated knowledge sharing sessions among staff to leverage internal expertise and improve the learning environment.
- Monitored retail trends and technological advancements, adopting innovations to enhance business operations and customer experience.
Learning & Development Specialist
Oak Furniture Land
10.2018 - Current
- Strategic training needs analysis, identification, design and launch of a new Competency-based Management and Sales Professional Talent Management Programme
- Strategic training needs analysis, identification, design, delivery and evaluation of a brand new onboarding programme for Leaders and Sales Professionals including LMS
- Conducted training needs analysis and launched Resource Learning Library and Leadership Resource Learning Library to facilitate transition to virtual learning
- Instrumental in the navigation and transition of the Learning & Development function from face-to-face to Virtual during the global pandemic and now to a more blended learning agenda
- Collaborated with key stakeholders, including divisional sales managers, to compile and implement Regional People Strategy aligned with company and individual goals
Learning and Development Consultant
Self-Employed
01.2012 - 10.2018
- Identified, designed, delivered and evaluated management and leadership practices across FMCG retail, sales, legal and SME businesses, focusing on leadership, managing people, time management, competency development, training, coaching and operational processes.
- Engages people of all levels to deliver and facilitate effective training solutions that add a return on investment
- Conducted research to maintain knowledge of business strategies, policies and procedures to effectively identify needs and deliver tailored training, coaching and evaluation for businesses in these sectors.
Deputy Learning and Development Manager
Peacock Group
09.2001 - 01.2012
- Co-ordination, development and implementation of L&D activities across Head Office and Retail including induction training and ongoing company training initiatives
- Designed and delivered bespoke workshops for relevant functions along with the deliverance of mandatory workshops for interpersonal skills and effective performance management
- De-briefed and coached 360-degree management feedback, ensuring all colleagues received robust action plans
- Managed regional NVQ trials for levels 1 and 2 in retail and customer service including tailoring the qualification to Peacocks and liaising with colleagues, assessors and internal verifiers to drive quality and workplace learning and application
- Managed third-party training providers to align learning with business goals.
- Designed and delivered assessment centres that aided recruitment and supported talent management within the organisation
- Designed and introduced competency frameworks throughout the retail division
- Wrote and developed a Management and Colleague Development Programme to support new and existing staff within the Retail division
- Developed and coordinated modular training tools to support business initiatives of manpower management, commercial management, visual merchandising, range building and planning
- Developed on the job development programme to support the internal IT and Maintenance Helpdesk
- Contributed to the IIP accreditation process to enable group company status in 2002, 2005 and 2008
Regional Training Manager
Great Mills (Retail) Ltd
01.1995 - 01.2001
Assistant/Deputy/Store Manager
Great Mills (Retail) Ltd
01.1991 - 01.1995
Management Trainee
Great Mills (Retail) Ltd
01.1990 - 01.1991
Education
TA Level 2 - Level 2 - Teaching Assistant
Apollo Teaching Services
Newport, NWP2026
Life Coaching Diploma -
01-2015
Insights Discovery - Introduction -
01-2013
Mary Portas - Service Selling Skills -
01-2011
Coaching Academy Certification I -
01-2007
IIP Internal Assessors Workshop -
01-2002
IOSHH Managing Safety -
01-2001
TDLB awards - D34, D36
01-1997
TDLB awards - D32, D33
01-1996
NVQ Level 2 & 3 - Retail Operations
01-1992
BTEC National Diploma - Business Studies & Finance
01-1990
5 O'Levels -
01-1988
Skills
- Consistent
- Reliable
- Conscientious
- Emotionally intelligent
- Compassionate
- Caring
- Likeable
- Intuitive
- Facilitation skills
- Coaching skills
- Learning management systems
- Digital learning systems
Custom
- Management Trainee, Great Mills (Retail) Ltd, 1990-01-01, 1991-01-01
- Assistant/Deputy/Store Manager, Great Mills (Retail) Ltd, 1991-01-01, 1995-01-01
- Regional Training Manager, Great Mills (Retail) Ltd, 1995-01-01, 2001-01-01
- Retail Training Officer, The Peacock Group, 2001-01-01, 2005-01-01
- Deputy Training Manager, The Peacock Group, 2005-01-01, 2012-01-01
Timeline
Learning & Development Specialist
The Watches of Switzerland Group
12.2024 - Current
Learning & Development Specialist
Oak Furniture Land
10.2018 - Current
Learning and Development Consultant
Self-Employed
01.2012 - 10.2018
Deputy Learning and Development Manager
Peacock Group
09.2001 - 01.2012
Regional Training Manager
Great Mills (Retail) Ltd
01.1995 - 01.2001
Assistant/Deputy/Store Manager
Great Mills (Retail) Ltd
01.1991 - 01.1995
Management Trainee
Great Mills (Retail) Ltd
01.1990 - 01.1991
TA Level 2 - Level 2 - Teaching Assistant
Apollo Teaching Services