Jacques Lottering

Achieved and exceeded budgets given to me month to month and Financial Year to Financial Year both in Turnover Budgets and GP (gross profit) Budgets.

For last 5 years my Nett Turnover trend was R1.2mil to R1.5mil per month over an average of 1000-1200 invoices I invoiced in a typical 22 working day month. My personal record month I achieved just short of R2million Turnover with a 32% GP invoiced by myself over 1400+ Sales Invoices.

I have an extensive knowledge of both Commercial Plastics and Engineering Plastics in the 8000+ active product codes Maizey Plastics carry as well as brands Competitors sell in the Market.

Commercial Plastics knowledge specifically includes both Cast and Extruded PMMA Acrylics like Plexiglas, Perspex, Polycarbonate, UHI, PETG. Extruded Sheets include ABS, HIPS and Corex. Engineering Plastics knowledge include Polyethylene, UHMW PE, Polypropylene, PVC, U-PVC, PET (Ertalyte and Vesconite), POMC Acetal, PTFE, Nylon, PEEK, PVDF and Phenolics like Tufnol. Signage and Digital is my knowledge forte which includes detailed knowledge of Monomeric, Polymeric and Cast pigmented and Digital products especially in the Grafitack and Avery Dennison brands but also includes HTV vinyls, Wallpaper Vinyls, Textiles, laminates and specialty vinyls. Engraving products, Architecture PVC foam sheets, Aluminium Profiles, Point of Purchase Displays are also just some of the product family groups in my knowledge base.

• Conducted market research to stay abreast of industry trends and competitors' strategies.
• Boosted customer satisfaction by providing exceptional product knowledge and advice.
• Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
• Coordinated promotional events to attract prospective customers.
• Trained junior staff members on sales techniques, improving their performance significantly over time.
• Utilised comprehensive understanding of the product range to advise customers effectively.
• Handled sensitive customer complaints professionally whilst maintaining a positive company image.
• Tailored sales presentations to meet specific client needs and preferences.
• Participated actively in trade shows, increasing brand awareness amongst potential clients.
• Achieved targets through effective time management and prioritisation skills.
• Identified potential markets to secure additional revenue streams.
• Developed sales strategies for higher profit margins.
• Established new client relationships, resulting in expanded business opportunities.
• Nurtured strong rapport with clients, fostering loyalty and repeat business.
• Collaborated cross-functionally to streamline operations and improve overall team performance.
• Managed a large portfolio of accounts to maintain long-term customer relationships.
• Provided top-notch customer service, enhancing company reputation for quality products and services.
• Negotiated contracts for beneficial terms and conditions with suppliers.
• Increased brand visibility with strategic marketing campaigns and tactics.
• Resolved client issues promptly, ensuring high levels of customer retention.
• Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
• Applied various sales techniques to steadily expand customer bases.
• Received stock deliveries, accurately completing paperwork and updating system records.
• Managed customer feedback, using objection-handling skills to resolve issues.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed customer product and service queries, resolving effectively and efficiently.
• Met sales targets by generating leads among target audiences.
• Maximised sales revenue through effective upselling and cross-selling of associated products.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Received and promptly followed up on incomplete orders to maximise sales opportunities.
• Processed product returns, ensuring items were clean and resaleable.
• Fostered positive relationships with customers, enhancing loyalty and retention.
• Produced thorough quotes and purchase orders, speeding up sales process.
• Secured deliveries with logistics providers, minimising potential delays for clients.
• Updated project trackers to monitor proposal activity and verify alignment with goals.
• Carried out background research on clients to improve campaign proposals.
• Placed customer orders, providing guidance on product delivery timeframes.
• Provided customers with price information and handled financial transactions.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Demonstrated product features and functions to engage potential customers.
• Negotiated best-possible prices for maximised profit levels.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maintained quality assurance standards for all products and services.
• Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
• Increased current product and service sales through knowledgeable customer advice.
• Processed customer payments and set up direct debits for long-term service contracts.
• Produced sales and performance reports and delivered to senior management and stakeholders.
• Built rapport with new and existing customers to boost client retention.
• Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
• Maintained excellent knowledge of industry trends to remain ahead of competitors.
• Used management software and data analysis to forecast product demand.

• My time as Warehouse Coordinator I was instrumental in the transition of growing the PE warehouse to become a Logistics facility in order to become a Logisics Hub for our East London and George branches.
• Monitored stock levels regularly, ensuring adequate supply at all times.
• Maintained cleanliness and order in the warehouse area, fostering a productive work atmosphere.
• Managed loading and unloading activities efficiently, avoiding delays in deliveries or pickups.
• Conducted health and safety briefings for staff wellbeing awareness.
• Facilitated communication between warehouse staff and management, aiding resolution of any concerns or grievances.
• Improved inventory accuracy by performing regular stock checks which included preparing Quarterly Stock Takes by doing Precounts leading up to Quarterly Stock Takes.
• Ensured compliance with company policies at all times, minimising risk of breaches.
• Organised stock items, improved warehouse efficiency.
• Kept accurate records of incoming and outgoing shipments to avoid discrepancies.
• Resolved staff conflicts swiftly, promoting harmonious work relations.
• Assured timely dispatch of goods with efficient planning.
• Identified operational issues promptly, mitigating potential disruptions to service.
• Delegated tasks amongst warehouse staff for balanced workload distribution.
• Worked closely with logistics team to coordinate transportation schedules.
• Liaised with supply chain team to streamline delivery process.
• Handled warehouse equipment maintenance for uninterrupted operations.
• Trained new staff members for better work proficiency.
• Streamlined inventory management system for improved stock control.
• Investigated missing items, discrepancies and losses.
• Controlled best before dates to properly utilise stock.
• Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Prepared stock in pallets and containers for prompt despatch.

Highlight of my time with NuMetro Cinemas was my branch in Walmer Park Port Elizabeth had the highest profit margin in the whole country for two Quarters of 2007. I especially planned and executed dozens of "Girls Night Out" events with great success which involved organizing entertainment and games, prizes, sponsors before the pre release screening. I MC'd these events myself and was even contracted to do a few events even after I had left NuMetro and was already working at Maizey Plastics.

• Controlled inventory for efficient use of resources.
• Ensured compliance with health and safety regulations by conducting regular checks.
• Monitored equipment functionality, preventing technical issues during screenings.
• Addressed customer complaints promptly for improved customer satisfaction.
• Handled cash transactions, ensuring accuracy and accountability.
• Liaised with local community groups, hosting special events and premieres.
• Liaised with senior management and provided ongoing reports to share business performance.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Followed company standards for service and facility quality to improve repeat customer rates.
• Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
• Set and managed budgets, controlling expenditure and keeping efficient use of resources.
• Oversaw centre inventory and placed new orders to keep levels within targets.
• Improved customer service by training staff in effective communication.
• Coordinated marketing activities for increased ticket sales.
• Supervised team members to promote a positive work environment.
• Managed daily operations to ensure smooth running of cinema.
• Maintained high standards of cleanliness throughout cinema complex with regular inspections.
• Collaborated with catering services to provide quality refreshments for guests.
• Implemented promotional strategies, drawing in larger audiences on traditionally quieter days.

In my short time with Steers I really improved the standards and profits of the store for the owners, with them often saying they wish they could clone me and have me in all their stores (as at the time they owned all the Debonairs stores in PE and as far as George).

• Managed daily operations for smooth restaurant functioning.
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Developed relationships with suppliers for better inventory management.
• Ensured compliance to health and safety regulations for safe dining environment.
• Conducted regular meetings with staff; communicated updates and received feedback.
• Increased table turnover rate with efficient floor management.
• Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
• Streamlined staff rotas to optimise efficiency.
• Trained new team members, enhanced service quality.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Led by example in providing customers with attentive, professional restaurant service.

• I joined Bojangles Caterers as part of my in-service training while I was studying for my N6(dip) in Hospitality and Catering Services, but was requested to stay on when I completed my studies due to my energetic work practices. Highlights included cooking and serving Thabo Mbeki, the ICC Cricket World Cup 2004 at Sahara Cricket Grounds, the flooding of Coega Harbour event where Bojangles served hot breakfast course for 4000 people. My biggest compliment to how much I offered the owners in my work ethic is I was replaced with FOUR student chefs upon leaving Bojangles Caterers.
• Contributed to increased patronage through consistent top-quality service delivery.
• Delivered exceptional guest experiences by preparing visually appealing and delicious meals consistently.
• Improved menu variety with introduction of innovative recipes.
• Supervised junior chefs, ensuring adherence to recipe instructions and quality control measures.
• Enhanced kitchen efficiency by streamlining workflow processes.
• Maintained high standards of food hygiene for superior customer satisfaction.
• Ensured timely delivery of orders, enhancing overall dining experience.
• Managed inventory effectively, reducing unnecessary wastage.
• Led daily prep routines, improving kitchen productivity levels significantly.
• Worked closely with team members to maintain harmonious work environment.