Summary
Overview
Work history
Education
Skills
Timeline
Generic

JACQUELINE LOUISE HANNIGAN

Kilwinning,North Ayrshire

Summary

I am an enthusiastic Social Media and Childcare professional seeking to further my knowledge in both areas. I am passionate about devising promotional and informational messages to build your brand, inform the general public of promotions and initiatives and influence targeted audiences. I am astute in utilising metrics to monitor campaign successes and use these to provide overviews to Senior Leaders. I maintain productive and professional relationships with partners, providers and employers from across Scotland, for optimal exposure and increased success on DWP platforms. Excels in Twitter Analytics and Hootsuite content enhancement. I am a proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. I am computer proficient with superb skills in Tweetdeck and Hootsuite.

I am a hardworking Civil Servant, who also brings proven success with Employer and Partnership, Customer Service and Work Coach Experience. I am knowledgeable about best methods for managing resources, schedules, and myself to achieve objectives. I am tech-savvy and always looking for improvement opportunities. I am an energetic employee well-versed in strong communication and organisation skills. I am committed to seeking solutions to problems for both my clients/customers and myself. I am adept at multi-tasking, leading group discussions and managing projects. I work to increase success through effective work strategies and customer service. I have an impressive track record in collaborative, cross-functional teamwork within high-pressure environments. I am skilled at project planning and managing multiple customers/employer accounts at once. I am dedicated to raising the profile of my employers brand and providing labour market focused solutions. I am customer-oriented, dedicated and hardworking with internal drive to deliver excellence. I work well under tight deadlines, providing high quality campaigns and customer/employer solutions. I am resourceful, motivated and well-organised with excellent leadership and team-building record.

Overview

13
13
years of professional experience

Work history

Benefits Decision Maker

Department For Work & Pensions
Irvine, North Ayrshire
2023.10 - 2025.09
  • Conducted regular audits of benefit schemes ensuring compliance with legal regulations.
  • Evaluated each case individually for eligibility for benefits at the time of policy infringement.
  • Delivered accurate and timely benefits decisions the claimants, containing detailed explanations of the decision and legislation used, thus enhancing their understanding of entitlements.
  • Maintained up-to-date knowledge about statutory regulations related to benefits ensuring benefits decisions were robustly and fairly assessed.

Social Media Executive

Department For Work & Pensions
Johnstone, Renfrewshire
2021.04 - 2023.10
  • Ensured timely and effective response to social media enquiries, as per service level agreement timescales of 1 hour.
  • Drove improvement across all platforms by refining strategies to reflect latest trends and industry changes.
  • Facilitated forward-planning by creating and maintaining effective posting schedules in Hootsuite.
  • Produced weekly engagement reports using Twitter.
  • Maximised impact, working collaboratively with other Social Media Executives, Partner organisations, employers and internal Employer & Partnership teams to optimise content in line with commercial activity.
  • Prevented inappropriate content, moderating user-generated content in line with moderation policy.
  • Developed community by encouraging discussion and responding to mentions in a timely and professional manner.
  • Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
  • Forged working relationships with Instagram influencers to promote brand awareness through sponsored content.
  • Employed social media expertise to manage curation of relevant, engaging content for varied platforms, including Twitter and Instagram.
  • Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
  • Gathered data on engagement rate, reach, and impressions to enhance online campaigns.
  • Performed regular research to stay abreast of emerging social trends, retaining position as industry leaders.
  • Executed successful, innovative social media marketing campaigns with clear call-to-action.
  • Engaged regularly with wider online communities, boosting engagement rates.
  • Oversaw overhaul of content strategy, incorporating findings from new data.

Employment Advisor

Department For Work & Pensions
Kilbirnie, North Ayrshire
2017.03 - 2021.03
  • Conducted in-depth re-evaluation interviews with benefit recipients to enable accurate determination on eligibility for continuing benefits.
  • Contributed to reducing poverty and inequalities within the community, working closely with other government services and external agencies to increase impact.
  • Identified irregularities in benefits claims and facilitated immediate resolution through prompt referral to fraud team.
  • Maintained service efficiencies by creating and updating accurate, detailed records of customer interactions in government systems.
  • Built robust talent pipeline by directly sourcing appropriate candidates using LinkedIn to strategically recruit best talent.
  • Supported recruitment team with administrative tasks, improving departmental efficiencies.
  • Cultivated and nurtured relationships with hiring managers by proactively organising resources and optimising recruitment strategies.
  • Streamlined application and interview process by implementing pre-employment screening procedures on behalf of employers.
  • Maximised talent acquisition by researching and recommending new sources for candidate recruiting.
  • Conducted end-to-end interviews in individual and group format on behalf of local employers.
  • Organised and hosted career fairs with local employers and partner organisations, to support filling of labour market vacancies.
  • Regularly attended career fairs to help identify and process new talent.

Work Coach

Department For Work & Pensions
Saltcoats, North Ayrshire
2012.06 - 2017.03
  • Created strategies for clients to employ coping skills, addressing daily needs and specific stressors.
  • Targeted areas for improvement, working collaboratively to develop strategies for progress towards employment goals.
  • Encouraged clients to set and achieve reasonable goals using SMART, increasing confidence and self-esteem.
  • Documented behaviours, treatments and non-compliance issues, maintaining accuracy and confidentiality.
  • Facilitated group sessions and learning discussions to meet discussed objectives, maintaining client wellbeing.
  • Maximised team knowledge and productivity by effectively training, monitoring and directing employees in best practices and regulatory protocols.

Education

HNC - Counselling

Ayrshire College
Kilmarnock
2017-11

Addictions - Counselling

Ayrshire College
Kilmarnock
2017-11

Bachelor of Arts - Commercial Music

University of The West of Scotland
Ayr
2010-11

HND - Music: Performance and Promotion

Reid Kerr College
Paisley
2003-06

Skills

  • Social listening
  • Audience building techniques
  • Twitter analytics
  • Digital display marketing
  • Follower growth and engagement
  • Social customer care
  • Photo and video editing
  • Social analytics and reporting
  • Hootsuite
  • Commercial storytelling
  • Content publishing tools
  • Canva
  • Developing presentations
  • Database management
  • Confidentiality understanding
  • Business administration
  • Excel proficiency
  • Prioritisation and time management
  • Letter writing
  • Social media knowledge
  • Microsoft Office proficiency
  • Data entry
  • Meeting support
  • Filing experience
  • Appointment scheduling
  • Schedule management
  • Customer service

Timeline

Benefits Decision Maker

Department For Work & Pensions
2023.10 - 2025.09

Social Media Executive

Department For Work & Pensions
2021.04 - 2023.10

Employment Advisor

Department For Work & Pensions
2017.03 - 2021.03

Work Coach

Department For Work & Pensions
2012.06 - 2017.03

HNC - Counselling

Ayrshire College

Addictions - Counselling

Ayrshire College

Bachelor of Arts - Commercial Music

University of The West of Scotland

HND - Music: Performance and Promotion

Reid Kerr College
JACQUELINE LOUISE HANNIGAN