Jacqueline Wiseman
Hemel Hampstead,Hertfordshire
Summary
Highly skilled professional with expertise in Microsoft Office, big change software, and administrative tasks. Demonstrates exceptional organisation skills, confident communication, and creative problem-solving abilities. Proven track record in customer service and training staff, with the ability to keep calm under pressure. Strong team player with excellent time-management skills, committed to delivering high-quality results.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
Grants Enquiry Agent
Mobility Foundation
Harlow, Essex
06.2021 - 06.2025
- Delivered exceptional customer service to ensure repeat business and referrals. Have genuine interest in providing excellent Customer Service.
- Taking very sensitivity information for beneficiary (customer) to be able to send out application form for grant for vehicle, adaptions, driving lessons or WAV's
- Kept up-to-date with latest industry trends, ensuring relevant advice was given to beneficiaries.
- Can communicating with range of people from customers, car dealerships, adaption companies it is important to have strong communication skills both verbal and written and can manage own time independently whilst working as part of team.
- What's most important to us is that bring whole self in to work with every day, take ownership of calls which can be very stressful especially if giving bad news on grant.
- Knowledge of PC literacy within Windows environment.
- Clear and articulate telephone manner.
- Ability to work under pressure in fast-paced environment.
- Training and supporting new starters.
Patient Service Co-ordinator ERT
Lloyds Pharmacy Clincial Homecare
Harlow, UK
08.2019 - 07.2021
- Working with The Royal Free Hospital
- Working on excel spreadsheet for over 150 patients
- Providing start to finish service for patients.
- Arranging deliveries, taking stock count, ordering drugs pumps, fridges, trays and drip stands for patients,
- Communication with patients, doctors, nurses and pharmacist for highest stand of care.
- Building patients prescriptions on Navision.
Customer Service Administrator
Bio Marsh Environmental
Hertford, Hertfordshire
07.2017 - 07.2018
- Liaising with drivers, various office departments and customer support via telephone and email
- Dealing with complex customer queries and complaints
- Updating client accounts
- Handling and processing data with high level of accuracy
- Processing customer correspondence
- Working in conjunction with logistics/transport department
- Reporting all accidents however minor to company
- Working with waste management request on daily basic maintaining good understanding of what business delivers
- Invoicing customers
- Booking jobs on
- Booking hotels, train tickets, boat tickets (when necessary)
- Training new staff on system (big change)
Part-Time Stock Controller
Tesco.dot.com
03.2014 - 12.2017
- Enter shipping and inventory data in computer system.
- Create and maintain detailed inventory of all incoming, outgoing and current stock.
- Manage purchasing orders for incoming deliveries.
- Keep track of stocks that need restocking.
- Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
- Scheduled timely delivery of products to ensure steady flow within supply chain cycle, reducing potential disruptions.
- Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
- Scheduled timely delivery of products to ensure steady flow within supply chain cycle, reducing potential disruptions.
- Scheduled timely delivery of products to ensure steady flow within supply chain cycle, reducing potential disruptions.
- Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
- Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
- Scheduled timely delivery of products to ensure steady flow within supply chain cycle, reducing potential disruptions.
- Evaluated supplier performance regularly to maintain quality standards across all product lines.
- Assisted in staff training on best practices for handling, storing and organising stock items in warehouse environment.
- Scheduled timely delivery of products to ensure steady flow within supply chain cycle, reducing potential disruptions.
Freelance Typesetter
Independent Magazine
London
09.2001 - 09.2002
- Typesetting recruitment advertisements for Independent Magazine's portfolio of magazines
- Worked with large group of people
- Deadlines daily
- Trained on Quark Press
Part-time Senior Typesetter
Bartlett Merton
Smithfield
06.1998 - 04.2001
- Predominantly on public sector recruitment accounts
- Very high volume of advertisements to set every day.
- Good working relationship with direct colleagues, account handlers, managers and directors.
- Active team player within typesetting function
Senior Mac Operator/Supervisor
Park Human Resources
London
01.1997 - 02.1998
- Working within production department as Senior Mac Operator/Supervisor.
- Responsible for three strong team working on wide range of press advertising and print work (black & white and colour).
- Prioritizing day-to-day workload of team, also setting all advertisements through to finished film, designing new advertisements identities, document layouts, scanning, ADS and ISDN.
Education
Diploma Course - RSA 1 and 2, speed development - 65 wpm
Sight And Sound
London09.1987
O level passes - English Language, English Literature, Art, Geography, RE
La Sainte Union Convert School
London 09.1980 - 06.1986
Skills
- Microsoft Office
- Proficiency in Big Change, CRN, ALFA, Pegasus systems
- Organization skills
- Confident communicator
- Administrative
- Customer Service
- Creative problem-solving skills
- Time-management
- Team player
- Ability to keep calm under pressure
- Training up other staff
- Customer service systems proficiency
- Policy understanding
References
On request
Timeline
Grants Enquiry Agent
Mobility Foundation
06.2021 - 06.2025
Patient Service Co-ordinator ERT
Lloyds Pharmacy Clincial Homecare
08.2019 - 07.2021
Customer Service Administrator
Bio Marsh Environmental
07.2017 - 07.2018
Part-Time Stock Controller
Tesco.dot.com
03.2014 - 12.2017
Freelance Typesetter
Independent Magazine
09.2001 - 09.2002
Part-time Senior Typesetter
Bartlett Merton
06.1998 - 04.2001
Senior Mac Operator/Supervisor
Park Human Resources
01.1997 - 02.1998
O level passes - English Language, English Literature, Art, Geography, RE
La Sainte Union Convert School
09.1980 - 06.1986
Diploma Course - RSA 1 and 2, speed development - 65 wpm
Sight And Sound
Similar Profiles
Geraud Benedict NOUATINGeraud Benedict NOUATIN
Distributor Support Coordinator (Field Manager) at AFRICA MOBILITY SOLUTION (CFAO MOBILITY)Distributor Support Coordinator (Field Manager) at AFRICA MOBILITY SOLUTION (CFAO MOBILITY)
Dorothy Burton HodgesDorothy Burton Hodges
Consumer Advocate at Motorola Mobility, Motorola Mobility TransformationConsumer Advocate at Motorola Mobility, Motorola Mobility Transformation
Sadhan Sathyamurthy Sadhan Sathyamurthy null
Lead HRBP at Switch Mobility & OHM Global Mobility (EV division of Ashok Leyland)Lead HRBP at Switch Mobility & OHM Global Mobility (EV division of Ashok Leyland)
Nikoletta CsabaiNikoletta Csabai
Accredited Warranty Executive at Group1Accredited Warranty Executive at Group1
Emmnuel AduEmmnuel Adu
Warehouse worker at Robert DyasWarehouse worker at Robert Dyas