Jacqueline Walker
Durham,United Kingdom
Summary
Energetic and resourceful individual with a knack for clear communication and active listening, able to facilitate group discussions and manage conflicts with ease. Proficient in organising events and developing engaging materials that foster productive and inclusive environments. Ready to make positive a positive impact in FGC facilitator role.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work history
Holiday Home Manager
Mr Oliver Tomaszczyk
Prudhoe, Northumberland
2023.06 - Current
- Built from scratch a successful ten person holiday cottage. Furnished and designed the layout of it to a very high standard.
- Take care of everything from guest reservations, requests, welcome information to organising cleaning and laundry services.
- Facilitated smooth check-in and check-out processes enhancing customer convenience.
- Enhanced customer satisfaction by promptly responding to all enquiries. This has meant we are now a 'Superhost' on the holiday booking website.
- I have formed strong bonds with local businesses which in turn means I can offer discounts to guests.
- In the past I have also drafted Mr. Tomaszczyk housing tenancies (his main role is landlord to 40 properties).
- Although it may seem that this role does not have any relation to my previous roles, I deal with people from all walks of life in different (sometimes difficult) situations. I try to use my mediation skills whenever possible to come to an agreeable conclusion to all parties.
- Problem solving skills are a must in this line of work. Things go wrong and they need dealing with straight away, before check in. Cancelling a family's holiday is not possible so solutions must be found.
Restorative Justice Practitioner
Restorative Hub
Darlington, Durham
2018.02 - 2020.02
- Dealt with cases within the community that had been deemed suitable for restorative resolution using The Restorative Justice Councils Best Practice Guidance For Restorative Justice
- Mediated disputes to facilitate amicable resolutions.
- Liaised with victims and perpetrators, gathering information, explaining the process of restorative approaches to conflict, ensuring they come into it voluntarily with the aim of resolution.
- Risk assess in depth, not only the individuals involved but the facilities, before bringing any parties together.
- Resolved conflicts in high-stress situations by employing negotiation skills and patience.
- Facilitate high quality, future focused restorative justice meetings, keeping the aim of the meeting at the forefront.
- Drafting the agreement between the parties ensuring everyne knows their role and is happy with the outcome. Informing all parties of the consequences of not adhering to the agreement.
- Liasing with other professionals on outcomes and informing them if an agreement is not adhered to.
Referral Order Panel Member
Durham County Council
Durham, Durham
2017.03 - 2020.02
- Dealt with young people and their families sent to us by the court for community sentencing ie a referral order. This role was through the Youth Offending Service as it was then known and was my introduction to Restorative Justice and restorative processes.
- Facilitated meetings with panel members, ensuring adherence to Restorative Justice Council's Best Practice Guidance.
- Selected programs for referral orders based on offence details, young person's attitude, professional recommendations, and family input.
- Demonstrated respect, friendliness and willingness to help wherever needed, handling challenging situations with patience and calm.
- Learned to quickly adapt my working style depending on the circumstances and attitude of the young person and their support network.
- Successfully delivered on tasks within tight deadlines and hostile situations.
- Worked flexible hours, covering nights, weekends and bank holidays. The panels were arranged around the young person to ensure engagement with the service.
- With the YOS I also acted as a community mentor, helping vulnerable or lonely individuals with everyday problems, such as dealing with bills to finding community support groups.
- Improved efficiency and productivity by acquiring new skills and taking part in any training offered. .
Family Group Conference facilitator
Stockton Borough Council
Stockton , Stockton-on-Tees
2019.04 - 2019.10
- Empowered families to take back control of their own futures using the FGC tools.
- Conducted initial assessments incorporating evidence from health professionals, family meetings, and training to determine potential benefits of FGC for achieving referral goals.
- Carrying out in-depth risk assessments ensuring that the welfare of the child/children is always at the forefront of any decisions made (signs of safety model).
- Building relationships with families to gain their trust and cooperation in the FGC process. Explaining it clearly and what is expected of them.
- Facilitating the meeting, keeping all individuals on track, focused on solving their own problems.Maintaining an orderly environment by establishing clear rules and expectations. Managing conflict and aggression by remaining calm and patient.
- Ensuring the agreement is clear and concise; everyone within the meeting knows their own roles and is willing to comply.
- Supported families post-FGC to ensure adherence to agreements and coordinated with relevant professionals to monitor family progress.
- Used all the restorative practice skills developed within community practices into the family environment.
Education
Bachelor of Law - Law
The Open University
United Kingdom 2004.11 - 2016.07
Higher National Diploma - Law
The Open University
UK 2004.11 - 2006.12
Certificate of Higher Education - Social Science
The Open University
UK 2004.11 - 2004.12
GCSEs - Mathematics
New College Durham
Durham 2016.09 - 2018.06
GCSEs - English Literature
New College Durham
Durham 1996.09 - 1997.06
GCSEs - English Language
New College Durham
Durham 1996.09 - 1997.06
GCSEs - Law
New College Durham
Durham 1996.09 - 1997.06
GCSEs - Human Physiology and Health
New College Durham
Durham 1996.09 - 1997.06
Skills
- Overview of Data Protection Act 1998
- Crisis management
- Domestic Abuse training
- Awareness of child abuse and neglect training
- Safeguarding Children From Abuse by Sexual Exploitation
- FFamily Group Conference Training
- Restorative Facilitator Level 2 Practitioner Certification
- Prevent Awarenessess
Affiliations
- Group Exercise is my hobby and I travel to a new part of the world every year to take part in the filming festivals.
Timeline
Holiday Home Manager
Mr Oliver Tomaszczyk
2023.06 - Current
Family Group Conference facilitator
Stockton Borough Council
2019.04 - 2019.10
Restorative Justice Practitioner
Restorative Hub
2018.02 - 2020.02
Referral Order Panel Member
Durham County Council
2017.03 - 2020.02
GCSEs - Mathematics
New College Durham
2016.09 - 2018.06
Bachelor of Law - Law
The Open University
2004.11 - 2016.07
Higher National Diploma - Law
The Open University
2004.11 - 2006.12
Certificate of Higher Education - Social Science
The Open University
2004.11 - 2004.12
GCSEs - English Literature
New College Durham
1996.09 - 1997.06
GCSEs - English Language
New College Durham
1996.09 - 1997.06
GCSEs - Law
New College Durham
1996.09 - 1997.06
GCSEs - Human Physiology and Health
New College Durham
1996.09 - 1997.06