Jacqueline Smith-Novo
Reading
Summary
Results driven Senior Executive Secretary with extensive experience supporting high-level leadership within the nuclear industry. Known for exceptional organisational expertise, discretion, and the ability to manage complex, fast paced environments with precision and professionalism.
Bringing a strong background in facilities management, I offer a unique operational perspective that enhances executive support functions ensuring seamless coordination across departments, optimising workplace efficiency, and maintaining compliance within highly regulated settings. My experience spans managing critical administrative processes, overseeing site operations, and facilitating communication between technical teams, stakeholders, and senior executives.
I thrive in environments where attention to detail, proactive problem-solving, and adaptability are essential. Committed to excellence, I take pride in enabling leadership teams to focus on strategic priorities while ensuring day-to-day operations run smoothly and effectively.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Executive Assistant
Amentum
Reading, West Berkshire
2023.04 - Current
- Supporting high-level leadership team within the nuclear industry.
- Extensive diary management.
- Coordinating travel and events for the executive team.
- Providing administrative support to SLT
- Updating internal databases regularly, keeping records accurate and accessible.
- Management of rental properties for Commercial department, ensuring that deposits/utilities/council tax/standing orders are set up correctly.
Front Desk Receptionist
BDO
Reading, West Berkshire
2023.01 - 2023.04
- Greeting visitors in an professional manner and ensuring meeting rooms are set up correctly with the required tech.
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Ordering of office supplies
- Miscellaneous administration/data entry tasks to ensure tax returns were filed on time.
Centre Manager
Regus/IWG
Henley on Thames
2021.08 - 2022.12
- Facilitated daily operations of building management and supported maintenance and security updates.
- Assisted clients by delivering exceptional customer service to enhance overall experience.
- Supported the implementation of operational processes and procedures.
- Aided in maximising service revenue for the centre.
- Resolved customer queries efficiently, escalating issues to senior management when required.
- Managed invoicing to ensure timely payments from clients.
- Providing holiday/emergency cover at Regus/Spaces centers in Windsor/Bracknell/Reading/Theale and Winnersh but permanently based in Henley-on-Thames.
Receptionist/Administrator
JRP Services Ltd, U
Unit 1B, Acre Business Park, Acre Road, Reading
2018.08 - 2021.08
- Ensure the smooth running of the reception area
- Data entry
- Maintained accurate logs of visitor entries for security purposes.
- Processing of weekly staff timesheets (130 employees), receiving and checking for quality control and entering into Sage job costing ensuring correct jobs were being charged.
- Ordering of all office supplies
- Dealing with all incoming/outgoing post and couriers
Education
Alfred Sutton Girls School
1978.01 - 1983.01
Skills
- Advanced Microsoft Office
- Diary management
- Event and conference organisation
- Executive support
- Data management
- Facilities management
Certification
- Institute of Executive Assistants & Administrators - Level 4 - PA Certificate
- Microsoft Office Diploma for an EAs
- St Johns Ambulance “First Aid in the workplace”
- St Johns Ambulance “Fire Marshall”
Affiliations
- I enjoy travelling, reading murder mystery books and visiting charity shops looking for that special find.
References
References available upon request.
Timeline
Senior Executive Assistant
Amentum
2023.04 - Current
Front Desk Receptionist
BDO
2023.01 - 2023.04
Centre Manager
Regus/IWG
2021.08 - 2022.12
Receptionist/Administrator
JRP Services Ltd, U
2018.08 - 2021.08
Alfred Sutton Girls School
1978.01 - 1983.01