Jacqueline Skinner
Colchester
Summary
Dedicated and results-driven delivery management professional with over 19 years of experience in leading teams, optimizing processes, and exceeding project goals. Proven track record of delivering projects on time and within budget, enhancing efficiency, and fostering strong stakeholder relationships.
Overview
40
40
years of professional experience
Work History
Business Solutions Manager
Hiscox Underwriting Ltd
01.2023 - 09.2024
- Oversaw technical solutions across the IDIT platform as part of a 5-year technical blueprint
- Managed new integrations and system designs for CRM using Microsoft Dynamics
- Built blueprint designs for integration with external pricing engines and document management systems
- Collaborated with Value Stream Model product owners to ensure accurate business solutions
- Led the core upgrade of the IDIT platform, aligning new features for operational benefits
UK Technical Change Lead
Hiscox Underwriting Ltd
05.2019 - 01.2023
- Transitioned change function from waterfall to Agile Value Stream Model with Deloitte
- Prioritized UK small changes and Business Owned Changes delivered via the TCT team
- Managed changes across Sapiens IDIT Merlin, online and API, and monthly change cycles
- Coordinated with offshore development and test teams in India and Israel
- Reviewed change requirements to ensure alignment with the core platform
- Contributed to the IDIT core roadmap and represented Hiscox in user group forums
- Managed project requirements with Business Change Managers
- Built Operations Support capability to manage system issues and improve processes
- Enhanced UAT capability, promoting an agile approach to testing
Business Delivery Manager - Da Vinci Program
Hiscox Underwriting Ltd
03.2013 - 05.2019
- Led the introduction of a new Policy Administration system into Hiscox UK
- Part of the RFP process to choose the Sapiens (IDIT) platform
- Acted as Business Design Authority, ensuring system and process design decisions met Hiscox UK's needs
- Implemented the system into Direct Household and Direct Commercial, embedding processes with team leaders and managers
- Built a process catalogue aligned with new ways of working for Direct operations
- Designed Broker Channel processes and handed them to the Broker implementation team
- Contributed to the IDIT roadmap and core platform for required Broker functionality
- Established the PITstop small change team, transitioning processes into BAU post-programme
UAT Consultant, UAT Manager, Broker Operations Manager, Capita Operations Manager
Hiscox Underwriting Ltd
09.2005 - 03.2013
- Coordinated and tested various systems including Magic, Online websites, ELTO database, and rating engines
- Led a team managing UAT and liaising with business units for testing
- Managed system training, customer relations, and Capita relationship and BAU processing
- Introduced Active Operation Management and Lean training for Capita teams
- Managed mergers and acquisitions, implementing lean practices to build a CI pipeline
- Oversaw UK Small Change gateway, managing all small changes for various systems
- Coordinated with credit control and QA audits for Capita
Business/Systems/Data Analyst
IFDS (formerly M&G)
07.1984 - 09.2005
- Contributed to various in-house projects focused on financial product management and e-commerce solutions
- Managed data migration management, ensuring accurate and timely data transitions between systems
- Developed corporate and management information databases using Oracle
- Utilized UML techniques and Rational Rose for project analysis, managed under the PRINCE methodology
Education
B Sc - Mathematical Sciences (with Commendation)
RGIT Aberdeen
Skills
- Strategic Planning & Execution
- Project & Program Management
- Agile & Scrum Methodologies
- Team Leadership & Development
- Stakeholder Communication
- Risk Management
- Process Improvement
- Budgeting & Cost Control
Telephone
01206 762075, 07793 452117
Drivinglicence
Full
Personal Information
Date of Birth: 12/06/63
Nickname
Jackie
Timeline
Business Solutions Manager
Hiscox Underwriting Ltd
01.2023 - 09.2024
UK Technical Change Lead
Hiscox Underwriting Ltd
05.2019 - 01.2023
Business Delivery Manager - Da Vinci Program
Hiscox Underwriting Ltd
03.2013 - 05.2019
UAT Consultant, UAT Manager, Broker Operations Manager, Capita Operations Manager
Hiscox Underwriting Ltd
09.2005 - 03.2013
Business/Systems/Data Analyst
IFDS (formerly M&G)
07.1984 - 09.2005
B Sc - Mathematical Sciences (with Commendation)
RGIT Aberdeen
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