Jacqueline Shields

• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated repair work, minimising disruption to tenants.
• Managed multiple rental properties with outstanding planning and organisation.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Managed customer relationships to achieve high satisfaction rate.
• Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Liaised with property owners and prospective new customers.
• Inspected rental properties before and after tenancies, appropriately handling deposit payments.

• Managed daily operations to ensure smooth running of the branch.
• Provided excellent customer service, securing client loyalty.
• Improved branch productivity by implementing efficient work schedules.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Ensured compliance with company policies, maintaining ethical standards.
• Ensured branch met all regulatory requirements for safe operation.
• Led team meetings to foster communication and collaboration.
• Conducted regular performance reviews for continuous employee development.
• Implemented new training programmes for improved staff performance.
• Liaised with clients, resulting in strong relationships and repeat business.
• Fostered a positive work environment, improving overall team morale.
• Coordinated with other branches for seamless service delivery.
• Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Worked with board of directors to establish objectives and decisively lead operations.

• Managed customer relationships to achieve high satisfaction rate.
• Managed multiple rental properties with outstanding planning and organisation.
• Streamlined processes to enhance operational efficiency.
• Gathered property information using reliable sources.
• Inspected rental properties before and after tenancies, appropriately handling deposit payments.
• Liaised with property owners.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Achieved tenant satisfaction by efficiently addressing and resolving property issues.
• Managed a diverse portfolio of properties, ensuring consistent high-level service delivery.
• Prepared detailed reports on property conditions, assisting in dispute resolution efforts.
• Undertook regular property checks to ensure maintenance standards were upheld.
• Delivered high-quality property management services, enhancing client trust and loyalty.
• Liaised between tenants and landlords for improved communication and relationship building.

• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated repair work, minimising disruption to tenants.
• Managed multiple rental properties with outstanding planning and organisation.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Managed customer relationships to achieve high satisfaction rate.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Liaised with property owners.

• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated repair work, disruption to tenants.
• Managed multiple rental properties with outstanding planning and organisation.
• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Managed customer relationships to achieve high satisfaction rate.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Drafted leasing agreements for tenant signing.
• Liaised with property owners.
• Inspected rental properties before and after tenancies, appropriately handling deposit payments.
• Carried out reference and credit checks on potential new tenants
• Orchestrated efficient turnaround between tenancies; ensured professional cleaning before new occupant moved in.

Worked in Facilities Management for 12 years in Soft Services overseeing, cleaning, waste management, and catering, ensuring high service standards to Inland Revenue buildings in the West of Scotland and Northern Ireland.