Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Jacqueline Sayer

Whickham,Newcastle Upon Tyne

Summary

I am a qualified professional energy engineer/project manager specialising in executing complex - and often sensitive - projects from conception to completion through creative thinking and excellent communication. My background includes a range of project types, both technical and non-technical, all underpinned by delivering a person-centred approach. I attribute my career success largely to my ability to execute what I consider to be my key strengths; collaboration, coordination and communication. Critically, I enjoy working hard and problem solving to meet set objectives.

I am a highly focussed multitasker, adept at workload prioritisation by means of effective planning. I enjoy taking ownership of assigned responsibilities as demonstrated in my track record of collaborative, cross-functional teamwork within a high-pressure environment.

I have vast experience of developing and applying innovative ways to seek solutions to a range of challenges on both an individual basis and as part of various working/steering groups (from local to international levels) many of which have been introduced and yielded positive results (such as a strategic control plan, fuel poverty campaigns and householder energy efficiency initiatives).

I enjoy learning and adapting to better ways of working; reviewing and improving working practices has been a valuable application and I am committed to my own development and upskilling journey.

I am a loyal employee who enjoys taking on challenging roles that harness my interpersonal skills and I am driven to deliver high-quality service and consistent results that make a positive difference to people's lives.

Following relocation from Scotland to North East England in 2024, I used the opportunity to spend time contributing to family business ventures and took a purposeful career pause. I'm now ready to begin a fresh challenge with renewed energy and perspective.

Overview

24
24
years of professional experience
6027
6027
years of post-secondary education
1
1
Certification

Work history

EV Infrastructure Project Manager

Highland Council
Inverness, Inverness-shire
01.2020 - 04.2024
  • Directly supported and accelerated climate mitigation/adaptation work by leading a small team focused on planning and implementing the Council's low carbon transport infrastructure requirement.
  • Undertook scoping exercises for funding and managed bids and throughout the lifecycle of the project.
  • Contributed to and participated in local planning consultation events to promote and destigmatise low carbon energy solutions.
  • Engaged with clients and stakeholders, securing key buy-in and approval in a high pressure environment to meet statutory targets and obligations.
  • Mentoring/training staff, colleagues and peers.
  • Regularly presented information and explained low carbon/energy efficiency projects to audiences at business meetings/events up to international level.
  • Completed projects on time and within budget by collaborating with contractors, communities and government agencies.

Lead Energy Engineer

Highland Council
Inverness, Inverness-shire
07.2014 - 01.2020
  • Strategically planned energy work streams to achieve national targets and organisational goals.
  • Led a small team of energy professionals in preparing plans and delivering decarbonisation initiatives for a diverse portfolio among both the built environment and wider assets.
  • Procurement process involvement at all stages including creating tender documents and specifications, bidder evaluation and negotiating contract terms.
  • Engaged with clients and stakeholders, securing key buy-in and approval in a high pressure environment.
  • Mentoring/training staff, colleagues and peers.
  • Drafting policies and contributing to national strategic energy working groups.

Energy Advice Officer

Highland Council
Inverness, Inverness-shire
11.2006 - 07.2014
  • Lead officer for the Highland Council's domestic EPC project including surveying properties and developing decarbonisation programmes for the estate.
  • Provided practical advice and raised awareness on matters in a range of settings including presentations, training courses, energy advice roadshows, written instruction and consultations.
  • Provided bespoke energy solutions for customers looking to decarbonise their lifestyle and property.
  • Preparing tender submissions to secure energy advice contracts.
  • Analysed statistics and KPIs to identify service improvements.
  • Acting team mental health representative.

Senior Clerical Officer

Highland Council
Inverness, Inverness-shire
11.2003 - 11.2006
  • Served as initial point of contact for housing services customers and homeless claimants.
  • Developed productive relationships with customers by delivering professional and courteous service.
  • Minimised conflict when handling complaints and communications in stressful frontline situations.
  • Accurate minute-taking and efficient admin/report preparation.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Supervised and directed clerical teams in proper maintenance, organisation and updating of records.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.

Receptionist

Hilton
Aviemore, Inverness-shire
06.2000 - 11.2003
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Acted as first point of contact for wide range of personnel.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Tracked daily activities and important metrics with spreadsheets.

Education

Bachelor of Engineering - Energy

University of Highlands & Islands
Inverness, Highland
09/2011 - 09.2013

Professional Diploma Award - Renewable Energy

University of the Highlands and Islands
Inverness
09/2010 - 09.2011

HNC - Business

Derwentside College
Durham
09/1998 - 09.2000

Skills

  • Interpersonal communication
  • Microsoft Office Suite
  • Customer service
  • Stakeholder engagement
  • Mentoring
  • Attention to detail
  • Report-writing
  • Oral presentations
  • Public speaking
  • Process improvement
  • High-value project management
  • Feasibility studies
  • Building surveying
  • Risk management

Certification

  • 2016, PRINCE2 Foundation & Practitioner
  • 2014, IES Virtual Environment Software
  • 2009, Scottish Energy Performance Certificate (EPC) Assessor
  • 2007, City & Guilds in Energy Awareness
  • 2002, Customer Care SVQ Level 2 (Reception)

Accomplishments

    Judges Award - Scottish Renewables Young Professionals Green Energy Awards (2015)

Affiliations

  • Nature and outdoors
  • Digital art and design
  • Swimming

References

References available upon request.

Timeline

EV Infrastructure Project Manager

Highland Council
01.2020 - 04.2024

Lead Energy Engineer

Highland Council
07.2014 - 01.2020

Energy Advice Officer

Highland Council
11.2006 - 07.2014

Senior Clerical Officer

Highland Council
11.2003 - 11.2006

Receptionist

Hilton
06.2000 - 11.2003

Bachelor of Engineering - Energy

University of Highlands & Islands
09/2011 - 09.2013

Professional Diploma Award - Renewable Energy

University of the Highlands and Islands
09/2010 - 09.2011

HNC - Business

Derwentside College
09/1998 - 09.2000

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Jacqueline Sayer