Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacqueline Rutledge

Jacqueline Rutledge

Customer Service Agent
Hayden

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Airline Customer Service Agent

United Ground Express
06.2022 - Current
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

Front Desk Agent

Hilton
11.2022 - Current
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Production Assistant

Little Pond Television Company
04.2021 - 06.2021
  • Facilitated clear communication between departments, ensuring smooth production operations.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Collaborated closely with cross-functional teams to ensure seamless integration of production processes.

Owner/Host of Exclusive Vacation Rental Property

(Owner)
05.2012 - 03.2021
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Bachelor of Arts - Liberal Arts And General Studies

Universdity of The Pacific
Stockton, California
04.2001 -

Skills

  • Reservation Management
  • Airline Policies
  • Customer Relations
  • Exceptional communication
  • Cultural Awareness
  • Social Perceptiveness
  • Travel documentation
  • Detail Oriented
  • Problem-Solving

Timeline

Front Desk Agent

Hilton
11.2022 - Current

Airline Customer Service Agent

United Ground Express
06.2022 - Current

Production Assistant

Little Pond Television Company
04.2021 - 06.2021

Owner/Host of Exclusive Vacation Rental Property

(Owner)
05.2012 - 03.2021

Bachelor of Arts - Liberal Arts And General Studies

Universdity of The Pacific
04.2001 -

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Jacqueline RutledgeCustomer Service Agent